Deliveroo Reviews 566

My rider account was deactivated without warning or due process. For over two months I have tried to contact support and have received nothing but automated responses claiming they are “busy”. In that time, they have effectively taken away my livelihood over what appears to be a mistake.
There is no meaningful customer support. There is no way to speak to a real person. The only option is a useless automated AI chat system that cannot resolve anything. This is an inhuman way to treat riders and shows complete disregard for the people who rely on this platform to work.
The lack of accountability, transparency, and human support is unacceptable. This is some of the worst customer service I have ever experienced.

Food always cold!!! No matter what restaurant it comes from the food is always cold and there is often part of the order missing! Makes me so annoyed. Then the restaurant blames deliveroo and deliveroo blame the restaurant. Not exactly difficult to sort out. Take on more staff for delivery and have them sign to confirm full delivery is in the bag before the leave the restaurant.

Don't use, parts of your order will go missing and the restaurant will say it was sent so must be driver stealing it. Deliveroo will say sorry we will resend but they won't and hope you just forget about it you have to keep ringing back for a refund

Deliveroo customer in Galway here, I ordered my food as usual online with tracking enabled but food didn't arrive nor driver called me, food was left outside of the area which I never found, I hope you guys at Deliveroo find that driver and make sure he'll never work with you again, angry rant here.

This was my first time ordering from Deliveroo, and I am extremely disappointed with the entire experience. I usually use Uber Eats, but after this order, I can confidently say I will never use this app again.
I ordered from Burger King: two burgers and an extra fries costing €4.25. When the order arrived, I received a small fries instead of what I paid for. I was already frustrated, but what followed made the experience even worse.
I contacted customer service and was initially told to simply leave feedback for Burger King about the portion size. However, after checking the receipt, I clearly saw that it stated LARGE FRIES. I contacted customer service again and even provided a photo of the receipt to prove that I received an incorrect order.
Despite this clear evidence, I was told that nothing could be done and that I should leave a review for Burger King and hope they would give me a credit. This response was incredibly disappointing and made me feel completely ignored as a customer.
Deliveroo’s customer service showed no accountability, no effort to resolve a clear mistake, and no concern for customer satisfaction. Compared to Uber Eats, this level of service is unacceptable. I am deeply disappointed and will not be using this app again. Do not use this app if you expect support when orders are incorrect.

Tragic. There has been issues every single time I ordered and it was never properly dealt with. Long waiting times, orders delivered to the wrong address, cold food or completely wrong orders. I'm done with it and deleted the account.

Do Not use this service. Every single time without fail my order was overpriced, late and cold.

When i contact customer service they give generic responses and don't really care. I deleted my account and got that app off my phone immediately, use something else do not use deliveroo unless you want cold food and customer service giving snide goading remarks

I ordered subway in Naas deliveroo on one occasion this first incident my order was ready and prepared for over two hours as their was no driver available to collect and deliver my food I called the restaurant and they informed no driver showed up for deliveroo so I decided to cancel my order with them and they intially refused saying it’s too late even though this was their fault after a long chat they eventually cancelled it and gave me a refund and an apology credit so at a later date I decided to use this credit just for the same thing to happen again. I won’t be using their services anymore so poor.

Spent 40 pound and Food was frezzing cold and Taste of rubber when bit in to it to be offered 9 pound back do not use this service

Horrible customer service, got the wrong product and no return, CS is not helpful at all. Avoid

We are partners of deliveroo only for a month now, and we only experience problems every single day. Delayed orders, support center with no support at all. You pay so much money for commission to them and nothing is working properly...If I could put 0 stars I would.

The worst delivery platform ever.
-Riders not assigned or assigned and be extremely delayed
-Their partner hub is not working well at all
-They take a huge amount of comission for what they offer

Food delivery company. No staff training. And value for the customer. I wonder how they hire staff and based on what criteria when they can't read the postal code of the area, which if entered correctly leads straight to your home. We ordered food that never arrived—neither delivered nor returned to the store. And with the photo they sent us, it appeared that it was left on the street, but who can tell us that it wasn’t eaten. Unacceptable treatment from the company's customer service.

I order from Marks and Spencer 3 times in the past 3 days and every time they didn’t have the items I ordered which they don’t tell you until you have paid. They then send alternative items which are random. I have breast cancer which is why I ordered from them. After the third time I spent an hour on the phone with a call team in a different country who were of no help. I then contacted Deliveroo with a chat bot and no answer. It’s outrageous they would take money from sick people.

I ordered groceries from marks and Spencers. Driver arrived with about half the order. Said it was too heavy and that another driver would be bringing the rest. Never arrived. I went onto the app but the only option they gave was to refund the items not delivered despite the store was still open. I contacted customer service and all they could do was refund the service fee, no attempt to get me the missing items. And I am annoyed because I gave the driver a good tip as I took him at his work for a shit service.

Food poisoning, I know a lot of people who have had food poisoning from this place

Ordered twice from them and never again. Most recently on Saturday 29th November. Numerous calls from a rude driver saying he was at our fromt door. (He wasn’t) Rang him back several times to give him directions which he didn’t listen to and hung up mid sentence a few times. Not able to follow maps. 40 minutes after first call he finally found house. Food was sushi with some hot items which were now inedible and immediately binned.
Requested refund for hot items which i just see now was denied.
Laughable that they think this business model is acceptable in Ireland when there are plenty of alternatives. Would advise any restaurant that uses Deliveroo to seriously reconsider.

I would give them Zero if I can
Pathetic service

I wanted an order from Rotana city restaurant for a special occasion. I was informed that the only delivery option is deliveroo, which I installed against my better judgement.
There was no voucher option at checkout even though I've never had an app. Like most apps, the connection was faulty so I could not communicate with the driver, who never bothered to ring my intercom when app communication failed. The person left my order on the street entrance and I got a text saying that after 25 minutes. I'm sure that the order was gone as soon as it was left there in full view of passersby. No meal and out of pocket due to an ol' unreliable app. Not the first time.but n future I will not order from another app.

Ordered food and never arrived. Only sent me drinks. Contacted and they were no help. Don't order from deliveroo