Della Reviews 572

I really love this Della 42 inch tower fan with the remote control. I’ve had it now for six months and have found no problems with the product whatsoever.The number of speed settings oscillating everything about it is just fantastic and being disabled the remote makes it really handy! I can do anything with the remote that you can do at the fan controls. I would recommend this for anybody especially somebody that’s disabled, and can’t get around too well.
Thank you very much for your product.

A Five Star review for our customer service experience! Elizabeth was incredibly helpful and answered our questions based on careful research and collaboration with the experts. You can't get better than that! Plus, the shipments arrived ahead of our expectations.

I had an issue with a missing air handler when my order was delivered They resolved it quickly and easily. Della sent a new unit in just a few days to keep our project moving. Thank you!

Line set copper is a little thin, but so far unit seems to be doing well. Time will tell.

When receiving our package it was opened and taped shut. Upon opening we were missing a leg to a shelf we ordered. When I reach out for assistance the customer service was extremely helpful. A new shelf will be sent out at no charge. I love doing business with businesses that back their product up. Thank you.

Joey K is a phenomenal support agent that went out of his way to help me with a defective component of the mini split system. He was thorough and went above and beyond what I had expected from my interaction with Della. Thank you Joey!

Good experience with Hector in troubleshooting my units issue and rectifying the problem. He was responsive through the process and showed true concern. It is my first Della product and will continue to trust in the brand. He also has offered to keep the dialogue ongoing if I should have further issues.

Friendly caring people were eager to help.

Customer Service was exceptional. Fernando V handled my issue with my Della portable ac. Although only 7 months old it developed a compressor failure. When I reached out I was connected to Fernando. He was polite, very pleasant and professional. Walked me through the steps and assured me of a complete refund. I was astounded with how easy he made the issue of the AC failure. No hassle, no problems just excellent customer service. This company is very lucky to have Fernando V working for them

Does the job! Love the ease of the phone app and the remote control. Study and efficient.

My Della Mini-Split HVAC system far exceeded my expectations! I am awed at how quickly it cools my RV as well as keeping it warm in 20 degree weather. I am blown away with the quality of this system. Thank you Della team for all of your assistance. This company stands behind its product and its customers! I cannot thank you enough for everything you have done to make this the best purchase I have had to make!

I spent a couple weeks deep diving mini split heat pumps after getting bids for 15-18k to install a traditional system in my barn (central Ohio). After I had determined that a mini split hyper heat pump was definitely the way to go .. I spent another few days reading everything I could on which brand to go with. In the end I decided to go with Della. I am SO glad I did. I started with (2) 12k 2SEER24 units. The install - pretty straight forward (get a lineset bending kit for 30$ .. the red green blue yellow inserts) … the unit looks and functions flawlessly .. the app is perfect!! Got it linked up to Alexa in no time for easy voice control. I could go on about how much I love these mini splits. The electric heat I had previously been using was so expensive and inefficient to run and took manual controls. But here’s what really got me … after a couple weeks of use I discovered I had a slight hardware issue on one of the units most likely due to install. I called the number on the Della air handler unit .. not really expecting much help .. but the phone rang once and a real person answered. Hector worked though the issue with me .. asked me to respond to his email with a breakdown and photos of the issue .. and then told me he would get back to me within a day. He replied that evening saying Della was sending a replacement part at no cost to me. I was truly blown away by the entire customer service aspect of this company. That goes a LONG way in 2026. I cannot more highly recommend Della!! Thank you Hector - thank you Della! You guys have my business for life! Ordering our 3rd unit this weekend!

Fast shipping and provided a daily tracking update. Customer service was very helpful and was an American.

The app stopped working, I can’t manage my mini split from my phone, what’s is going on?

So I’m not really the type of person to leave a review for anything, this is actually my first. I recently had an issue with my mini split ( no fault of Della, my outside unit froze up due to a recent snow storm and I didn’t shovel out around it, after realizing that it was under 3 feet of snow I shoveled around it and saw that the unit was completely full of ice, I decided to put a torpedo heater near it and thaw it out unfortunately I didn’t pay attention and melted the fan blade.) so I went on their website and ordered a new fan blade and spare motor just in case the motor was bad after all my mistakes, I received my order promptly, unfortunately the order was incorrect, the motor was correct but the fan blade was actually another motor, so I didn’t receive the fan blade, I emailed them to notify them that my order was incorrect, and called and left a message, the next day I received a call and was asked to send pictures of what I received because on their website it showed the correct part and what I received wasn’t it, I spoke with Lizzie and she said she would talk to the tech department and get back to me, surprisingly she responded quickly and notified me that there was an incorrect listing on their website and that they would ship me out the correct part that day, not only did they ship it at no cost to me they didn’t even charge me for the correct part, and said to keep the incorrect parts for my inconvenience, then I got an email that they were refunding me my entire original purchase, this company and especially Lizzie have renewed my faith in humanity and dealing with online ordering, not because they gave me something for free, simply because they stand behind what they sell, admitted that they made a mistake on their listing, returned all messages and phone calls, and were completely courteous and respectful throughout my entire experience with them, way to support your customers, I will never buy anything that they offer from anywhere else. Thank you for everything
Sincerely Raymond Slowik

I want to recognize Fernando Vasquez from Della Support for truly saving the day. Before doing so, I’d like to provide some context.

I previously purchased no name mini split systems from eBay, and in just over a year they began to fail. Determined not to repeat that mistake, I thoroughly researched mini split manufacturers with strong reviews for both hardware quality and customer support. During my research, I came across Della.

Fast forward to 2025: I purchased three Della units, all of which worked perfectly. However, during a recent cold spell here in Florida, one of the units failed to produce heat. It took a bit of navigating through Della’s support channels, but I eventually connected with Fernando.

He took the time to listen carefully and acknowledge all the troubleshooting steps I had already taken to confirm the unit was defective. After reviewing everything, he fully covered the unit—something I am extremely grateful for.
I chose Della specifically for the assurance of quality support if I ever needed it, and that turned out to be the best decision I could have made.

Thank you, Fernando, for your exceptional help.

There was an issue with the original order where the accounting department canceled the order.
Joey was able to resolve the pricing issue quickly and was so join ensuring the second order was processed!

Additionally the was an incorrect zip code on our order and it was being shipped far from our house.
Lizzie went above and beyond to quickly update the correct address with the shipper and get the shipment back on track

A great customer service experience by all!

It was nice to actually speak to someone in customer service that you could understand and take care of questions on timely.

Lizzie, Customer Service at Della Home was extremely helpful in resolving an issue I had with a mini split ground stand that I purchased. I was able to return the item with no problems. I highly recommend Villa Customer Service and products.

I had a question about the promotional deals and I called the 1-800 number. Lizzie promptly answered and helped me in 5 minutes or less, emailed me back, and was able to solve my problem quickly.
Thank you, Lizzie and Della Home!