Della Reviews 

I have an HVAC company and usually buy Della off of Amazon. However, I found it to be easier to order from the Della website. Very fast shipping and we've always been satisfied with the products that we get from them.

I know have two of their mini splits. One on the addition of my house after a not so old LG (3 years old) broke and a multi zone unit on my metal building. They are whisper quiet and work amazingly. The installation was easy, delivery was quick and when I ran into a issue with one of my
Inside air handlers they made it right quick! Highly recommend.

Great customer service

I wanted to purchase my third Della mini split. The first time I called I thought I had made my choice. When I called back to order I spoke with Elizabeth in customer service. After sharing with her what and where it was going and the temperature of our area. We had agreed that another unit would serve me better. I chose a 18000 BTU Ultra Heat Mini split. She walked me through the purchasing process and using Shop Pay with the purchase. My unit arrived within a few days. When installing this unit I noticed design changes from the other two that I’ve installed. These changes made it easier to install. I recommend Della to anyone who is interested in a Mini split.

The unit arrived without damage or missing parts. The instructions were clear and easy to follow. I used the rental kit, but could never get the vacuum down to 500. I rechecked all line set connections and everything was to spec and seated well. My space is 384 sq ft and insulated and I bought the 12000 btu unit. However, being in Texas, I should have spent a few $ more and gone with the 18k btu unit. While the unit works, it cannot keep the shop at 74 all day, even when running it 24/7.

Easy install! Great prices!complete kit! Quiet efficient unit! Glad I went with Della!!!

Ruby G. provided outstanding customer service throughout the entire process of getting my Della mini-split issues resolved. She was very responsive, professional, patient, and genuinely helpful from start to finish.

She kept me informed, answered my questions clearly, and worked with me until we reached a resolution. It is refreshing to work with someone who follows through and makes sure the customer is taken care of. I really appreciate Ruby’s help and the effort she put into making this right.

Thank you, Ruby, for doing such a wonderful job!

Unit was super easy to install. Works great.

I have been using Della on all my homes. I have multiple properties and an off grid cabin that I have their units on. I did every one myself and it’s so simple and very reliable. I recommend them to all my friends

I believe it wasn't Della fault. I scheduled the delivery on a certain date took off work. The company they used called me left a message to call to schedule. There phone didn't work. Never answered. Had to call the main office in Alabama to get a person. The Jacksonville fl office lied and acted stupid. The said they had spoke to for delivery the next day. Lie! I had to take off another day of work lost two days of pay. The main office in Alabama was called again they said the company in Jax sent me a text where I could track the shipment arrival. No they didn't. Said it would be delivered between 5 and 6 pm. Actually showed up at 2 pm. The shipping company sucked!

Overall, not the worst, but still had a few issues.

I was able to find products mostly easily. I accidentally bought one incorrect unit, and i called customer service and had a great experience. They advised me that they would try to cancel the order so i could re order.

The order ended up shipping, and i noticed that the unit after a day was marked return to sender. The indoor unit was returned but the outdoor unit got delivered.

I worked with Della to get that solved and they said they would provide me a new shipping label. With that, the Customer Service personnel on my second call, got everything i was saying incorrect and it seemed like my situation confused her. The third person understood but made it seem like the mis-delivery was my fault and that i would be responsible for returning it, but she would be doing me a favor by asking for a label.

Overall, Customer Service frustrated me a little bit, but the product so far have been decent.

I think Della is looking in the correct direction. When it comes to HVAC heat pump systems. They're targeting the right people, the homeowner. People with enough mechanical ability to do things themselves and not have to rely on the high prices of hvac companies for installation work. I have installed several systems at this point from other manufacturers and the Della kit was as straightforward as you would hope for. Pricing was good, the shipping was reasonable, I haven't had to use customer support yet but time will tell.

Communication is excellent. Products are shipped next day on every order except AC unit which was shipped 4th business day during peak season. Have to say was impressed with everything received and how it was packaged. Overall easy install and mini split works great.

The order was fine and so was the product. My issue was with the rental kit. Reference the email chain I sent to customer support regarding the lack of vacuum pump oil and misleading instructions. There was no corrective action taken on your part.

Ordering process when reasonably well although I didn't care for the "Shop" app interaction. Things went south after ordering. Our package got "lost" and could not be found after 6 days. Working with Della Support, our order was reshipped. Next day our original order showed up completely unannounced with no tracking or message. This was a large order so that evening I did an inventory to only to discover I was missing two items. I contacted Support and was told the missing items would be sent out ASAP. After no communications for 2 business days, I contacted Support and was told items were shipped via UPS. I had to request a tracking number (scheduled delivery today - 15 days after original order was placed).
I can honestly say Della Support was very helpful and I felt they were genuinely concerned about my issues. Fernando was particularly helpful. Much appreciated on our end.
We are in the process of installation so I have no idea how the products functional but I'm confident Della Support would work with us to address any concerns.

Customer service itself is fantastic. They respond to chat/email messages in less than 10 minutes. Getting parts has been impossible so far. First i bought 3 units that are all just over a year old with lifetime parts warranty. All 3 units have worked perfectly in the Florida heat, until... 3 weeks ago my bedroom AC stopped working. After some research and diagnostic work i determined it was an outdoor PCB failure. I started a chat with Della on their site. After some discussions and additional diagnostics my diagnosis was confirmed. They checked inventory and said that the PCB was available and said it would ship out in 48 hours. That was over 3 weeks ago. I have contacted them numerous times and they always respond super fast. Each time they apologized and said they would follow up. I have received USPS tracking numbers twice so far but the item never ships, just says that a shipping label has been created but USPS never actually receives the item. I have been told that they would check with a supervisor about alternative solutions, but nothing on that so far. I have asked why part has not shipped if it is confirmed that it is available but that question never gets answered. Last message says they have not heard back from warehouse since Friday and "Please be patient". Over 3 weeks of no AC in my bedroom shows I have been plenty patient so far. I believe customer service has good intentions but something is going on in the warehouse and they are not following through with their promises.

Your product is good and your communication is also good.
May be you can have contract with some service provider to have these split units installed. That way you can have a complete service. I still have not found a person to install the unit. If you as a company did this service may be it will be more reasonable.

Easy to get info and to order the correct part. Support Team is pleasant to work with.

We bought a new tiny house. All appliances and the a/c unit (Della) came included in the one price we paid. Nothing was sold separately. The compressor in the a/c unit went out within the first year. We contacted the company and the compressor was replaced (not quickly, but replaced nonetheless). Now in a unit that was manufactured in 2023, the inside unit is leaking coolant. The local HVAC company came out and both wrote a report and made a video. Both the HVAC company and the builder of the tiny house assure me that it is under warranty. After 3 months of not being able to use the tiny house with no air conditioning, Della tells us that the warranty doesn't belong to us. Instead it belongs to the building company (Phoenix Building Solutions) and they will not help us. We bought the tiny house as a unit and not piece by piece. This is the single worst experience with customer service that I have had in my 71 years. How is it that the warranty doesn't go to the buyer of the unit THAT COMES WITH THE HOUSE??? I am more than furious. We are a non-profit and the guest cottage is used for donors and volunteers. But Della makes no exceptions to this insane rule. They know it is under warranty because it was manufactured in 2023! This is mid-2026. Just buyer beware!!! The unit has broken twice in 3 years and they will not honor the warranty.