We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... See more
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Review summary
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Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... See more
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Absolutely fantastic delivery very quick once ordered? Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days o... See more
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Much better than Amazon. No issues with DHL kept me informed. Heard knock on Door. Driver had already offloaded from his van my order. Three failed attempts to get this order from Amazon due to DPD... See more
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Company details
About Dellonda
Written by the company
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Contact info
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Reply from Dellonda
Hi Gary,
Thank you so much for your kind review! We're thrilled to hear you were happy with the packaging, delivery speed, and the quality of the product.
Your satisfaction means a lot to us, and we truly appreciate your support. We hope to serve you again soon!
Many Thanks
Team Dellonda
Very good to do business with
June 3, 2025
Reply from Dellonda
Hi David,
Thank you so much for your kind words! We're really pleased to hear you had a positive experience doing business with us. If there's ever anything else you need, don't hesitate to reach out.
Best regards
The Dellonda Team
Staff went beyond expectation…
Staff went beyond expectation to identify the required part by sending me an exploded diagram of the whole system. The part was then sent immediately.
June 3, 2025
Reply from Dellonda
Hi Anthony,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that our team was able to identify the part you needed. Providing the exploded diagram and getting the part to you quickly is all part of our commitment to excellent service, and it's lovely to know it made a difference. If you need anything else in the future, we’re always here to help!
Kind regards,
Team Dellonda
Exceptional customer service
We love our Dellonda camping fridge/freezer. It’s been amazing for every camping trip with our four kids and so versatile too. We’ve had it for a number of years and it’s never missed a beat. However, there was some liquid damage to the control board and it stopped working. So, I got in touch with their support to see if I could purchase a replacement board. I received a swift and clear response and was given a price to replace the board, which was excellent. Then when I proceeded to purchase the replacement, it was even cheaper than quoted, which was a pleasant surprise! The replacement board arrived very quickly and installing it was very simple. We’re so impressed with this excellent level of aftercare and would highly recommend the brand to other people. I will definitely purchase from them in the future, although given the reliability of our current fridge, that may be a long way off!
June 2, 2025
Reply from Dellonda
Hi Greg,
Thank you so much for your fantastic review!
We’re really happy to hear how well your Dellonda camping fridge/freezer has served you and your family over the years. It’s also great to know our team could assist you with a replacement part — with a pleasant surprise on the price!
We really appreciate your recommendation and kind words about both the product and aftercare — it means a lot to us.
Best regards
The Dellonda Team
Really good quality item ( light up…
Really good quality item ( light up magnifying mirror) very reasonable prices and arrive very quickly
June 2, 2025
Reply from Dellonda
Hi Camilla,
Thank you for the lovely review!
We’re really glad to hear you’re happy with your vanity mirror. It’s always good to hear that our products, prices, and delivery are hitting the mark.
Thanks again for choosing Dellonda — we really appreciate it!
Best regards
The Dellonda Team
l had a problem with my wine cooler
l had a problem with my wine cooler. The temperature control would not work. I called Dellonda customer service and to my amazement a lovely intelligent lady answered the phone after 15 seconds. I explained my problem and she sorted it out in a couple of minutes. Very helpful and polite. What a change from the usual customer service dept multi nationals like EE, Vodafone, Lloyds bank, British gas etc etc that keep you hanging on for hours listening to ridiculous music and messages and when they answer you get put on hold for another millennium whilst they transfer you. Dellonda is a proper company like we used to have in this country before Wotsup chat, Ai and all the rest of the crap that we are fed.
June 10, 2025
Unprompted review
Reply from Dellonda
HI Charlie,
Thanks so much for taking the time to leave this brilliant review!
We’re really pleased to hear that your issue was resolved quickly and that you had such a positive experience with our team.
We totally understand how frustrating it can be dealing with hold music and being passed around – so we do our best to keep things simple, helpful, and human. Feedback like yours really means a lot to us.
Thanks again for your kind words and for choosing Dellonda – we’re always here if you need us!
Best regards
The Dellonda Team
What great service helpful staff spare…
What great service helpful staff spare parts instock and posted the next day
May 23, 2025
Reply from Dellonda
Hi Stuart,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service and found our team helpful. It's fantastic to know the spare parts were in stock and reached you quickly!
If there's anything else we can help with, don't hesitate to reach out. Thanks again for your support!
Best regards
The Dellonda Team
Very helpful on the phone when chasing…
Very helpful on the phone when chasing the order up as the courier had failed to contact us on delivery date to see if we were in but it was at no fault of theres, the lady on the phone was great in finding out what had happened and it arrived the next day.
May 21, 2025
Reply from Dellonda
Hi Stephanie,
Thank you so much for your kind review!
We’re really pleased to hear that our team was able to help you quickly and that your order arrived the next day. We’re sorry for the courier mix-up, but it’s great to know that it was resolved smoothly.
We’ll be sure to pass your feedback on to the team member you spoke with—it means a lot!
Kind regards,
The Dellonda Team
I didn't expect to weld it brand new
I didn't expect when I bought a fire pit for £99 that I would have to weld one of the side holders of the mesh lid because it was unwelded, also when I tried to lift the flat lid and the handle unwelded stayed in my hands and I had to weld that too.
Otherwise looks solid, that’s why I’m giving 2 stars instead of just 1
May 22, 2025
Reply from Dellonda
Hi Kosta,
We're very sorry to hear that your fire pit arrived with issues.
We would never expect a customer to perform any repairs on a product that hasn't arrived in perfect condition. If you haven't already done so, please feel free to get in touch with our customer service team. We'd like the opportunity to put this right or at least review the matter further with you.
Your feedback has been passed to our quality control team to help prevent similar issues in the future. Thank you again for bringing this to our attention.
Kind regards,
The Dellonda Team
Reply from Dellonda
Hi Jo,
Thank you so much for your kind words! We're really pleased to hear you found our service helpful and efficient. If there's ever anything else we can assist with, please don't hesitate to get in touch.
Best regards
The Dellonda Team
Reply from Dellonda
Hi Shaun,
Thank you so much for your kind words! We're thrilled to hear you’re happy with both our product and service. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards
The Dellonda Team
An excellent dishwasher
Super fast delivery and prompt reply to a couple of queries. Thank you!
A fantastic dishwasher, and with the extra height (fits just under the 'standard' 60cm gap below our wall unit), it gives you two drawers to hold your dishes etc. The top drawer is for cutlery and will also fit items as high as a standard cup. Plenty space here. The large bottom drawer is very roomy compared to our previous single Zanussi drawer benchtop unit, and will hold tall plates (28cm easily) - a problem with my old dishwasher. It also holds them securely - plates will not fall over! Plenty space for cups, soup dishes etc.
All in all a big upgrade to our old dishwasher, and the extra space means we only need to run it every 2-3 days (only 2 of us in the house). Highly recommended.
May 23, 2025
Reply from Dellonda
Hi Jimmy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your new dishwasher and that it has made such a positive impact on your daily routine.
We truly appreciate your feedback, and we’re so glad that both the delivery and our customer service met your expectations. Your recommendation means a lot to us, and we’re happy to have been able to provide a product that suits your needs so well.
If you ever need anything else, feel free to reach out. Thanks again for choosing us!
Best regards
The Dellonda Team
Bought the 95L DL128 12v…
Bought the 95L DL128 12v Fridge/Freezer. Exceeded expectations and is brilliant. Worth every penny!
May 30, 2025
Unprompted review
Reply from Dellonda
Hi Tony,
Thank you so much for taking the time to leave such a great review! We’re absolutely delighted to hear that your Portable Fridge/Freezer has exceeded your expectations and that you feel it’s worth every penny.
If you ever have any questions or need support in the future, we’re always here to help. Thanks again for your kind words and for choosing us!
Best regards
The Dellonda Team
Top notch customer service from start…
Top notch customer service from start to finish when I needed help with a fridge I purchased . . . Highly recommended
May 19, 2025
Reply from Dellonda
Hi Ryan,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our customer service team — we're really glad we could help!
If you ever need anything in the future, don’t hesitate to reach out.
Best regards
The Dellonda Team
Couldn't have been more helpful
U needed help and received excellent service and advice from representatives of Dellonda.the product i purchased arrived early the next day.
May 19, 2025
Reply from Dellonda
Hi Bertie,
Thank you so much for your kind review! We're delighted to hear that you received excellent service and advice from our team, and that your product arrived promptly the next day.
We appreciate your support and hope to serve you again soon!
Best regards
The Dellonda Team
Reply from Dellonda
Hi Sandra,
Thank you for your review! We're really pleased to hear that your order arrived on time, and that you found our online help to be great. Your feedback means a lot to us!
Best regards
The Dellonda Team
Reply from Dellonda
Hi Robert,
Thank you so much for your kind words! We're thrilled to hear you found our service helpful and that your order arrived the next day.
If there's anything else we can help with, don't hesitate to reach out.
Best regards
The Dellonda Team
Fast delivery
Fast delivery. Used for the weekend
Ideal item. Large and easy to use. Having an option of 2 fridge, 2 freezer or 1 of each is a bonus.
Only uses 14 volts
Definitely worth the money.
Just be aware of what size your ordering.
May 18, 2025
Reply from Dellonda
Hi Peter,
Thank you for your great review!
We're glad to hear your order was delivered quickly and that you're happy with the product. We really appreciate you taking the time to share your feedback!
Best regards
The Dellonda Team
Great service and product
We have a 8 month old German Shepherd who is fed a raw diet and were going on a 8 day caravan holiday and didn’t know if would be available so were looking for a solution. I had a question leading up to the purchase and was delighted with the response on the online chat. It was delivered very promptly. I chilled it before putting it into the car and filling it completely. I used the car power supply for the 3 hour journey and it then sat in the caravan awning on the mains power supply for the duration. It was hot in the awning during the day throughout so I made sure there was some fresh air supply to the motor and it worked perfectly. It scarcely makes any noise and we are absolutely delighted with it.
May 17, 2025
Reply from Dellonda
Hi Alistair,
Thank you so much for taking the time to leave such a thoughtful review!
We're thrilled to hear that our live chat team were able to assist you and that the fridge worked perfectly during your holiday!
We really appreciate your kind words and hope the fridge continues to serve you well on future adventures!
Best regards
The Dellonda Team
Reply from Dellonda
Hi there,
We're very sorry to hear that you had a negative experience with our customer service. This is not the level of service we aim to provide, and we sincerely apologise for any frustration caused.
We’d really appreciate the opportunity to put things right — please feel free to contact us on 01284 757575 or email support@dellonda.co.uk, and a member of our team will be happy to assist you.
Kind regards,
The Dellonda Team
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