We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... See more
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Absolutely fantastic delivery very quick once ordered? Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days o... See more
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Much better than Amazon. No issues with DHL kept me informed. Heard knock on Door. Driver had already offloaded from his van my order. Three failed attempts to get this order from Amazon due to DPD... See more
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Company details
About Dellonda
Written by the company
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Contact info
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Well built fire pit
Well built fire pit. Looks really nice lit up. Delivered promptly.
August 11, 2025
Unprompted review
Reply from Dellonda
Hi Lindsey!
Thank you so much for the great review! We're thrilled to hear you're enjoying your fire pit and that it arrived promptly. Nothing better than relaxing by a warm fire, especially when it looks great too! If you ever need anything else, we're here to help.
Kind Regards
Team Dellonda
Great piece of kit
Great piece of kit, used it on a 4 day camping break and the freezer dept kept everything frozen and the fridge side worked equally well, buy one you wont be disappointed.
July 27, 2025
Reply from Dellonda
Hi Simon,
Thank you so much for taking the time to share your experience! We’re delighted to hear the fridge/freezer performed so well on your camping trip and kept everything perfectly chilled and frozen. It’s great to know it helped make your 4-day break even better. We really appreciate your recommendation and hope it serves you well on many more adventures!
Best regards
The Dellonda Team
Great British Quality
We recently purchased our Dellonda Banidi 24 Bottle wine cooler fridge and are absolutelydelighted with this product. From it's elegant appearance,it's excellent capacity, silent running and very reasonable price,this wine fridge is an absolute winner.And to top it all it is made by a British company with a great reputation for quality and service.
August 4, 2025
Unprompted review
Reply from Dellonda
Hi John,
Thank you so much for your wonderful review! We’re thrilled to hear that your new Wine Cooler has ticked all the boxes — we also truly appreciate your kind words about our reputation and service — we take great pride in delivering both quality products and a great customer experience.
Best regards
The Dellonda Team
Reply from Dellonda
Hi Graham,
Thank you for your kind words! We’re so pleased you found our website easy to use, our prices great value, and your delivery prompt — and even happier that you love your new item.
We appreciate your support and look forward to serving you again!
Best regards
The Dellonda Team
I purchased the floating unit for mini…
I purchased the floating unit for mini tabs 👍works a treat in my Dellonda tub I am delighted so is my Grandson 😃 Al superb quality and works as it should best buy ever! Great that I can simply get all accessories I need on Dellonda website easy to order, fast delivery what more can I say 😀
July 30, 2025
Reply from Dellonda
Hi Nicola,
Thank you for such a fantastic review! We’re delighted to hear your unit is working perfectly in your Dellonda tub — and that it’s a hit with both you and your grandson.
It’s great to know you’ve found our accessories easy to order, with fast delivery and the quality you expect. We’re thrilled to have made your “best buy ever” list!
Best regards
The Dellonda Team
Reply from Dellonda
Hi Ian,
Thank you for your feedback! We’re so pleased your order arrived quickly and hope you enjoy your purchase.
Best regards
The Dellonda Team
Reply from Dellonda
Hi Sara,
Thank you for taking the time to leave a review! We're glad to hear you're happy with the versatility of the water butt.
If you ever have any questions or need support, feel free to reach out — we're always here to help.
Best regards
The Dellonda Team
Great service plus next day delivery
Great service plus next day delivery. Very happy. Keep up the good work!!!
July 9, 2025
Reply from Dellonda
Hi John!
Thank you so much for the fantastic 5-star review! We're glad to hear you were happy with our service and next-day delivery. Your kind words and support mean a lot to our team. Looking forward to serving you again soon!
Kind regards,
Team Dellonda
Reply from Dellonda
Hi John,
Thank you for your kind words! We're really pleased to hear you were happy with our customer service. If there's anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Dellonda Team
Excellent and speedy response.
July 3, 2025
Reply from Dellonda
Hi Jane,
Thank you so much for your 5* review! We're glad we could help quickly, and your support means a lot!
Kind regards,
Team Dellonda
Reply from Dellonda
Hi Jane,
Thank you so much for your kind words! We're thrilled to hear your table arrived quickly and that you love it. If you need anything else or have any questions down the line, we're always here to help. Enjoy your new table!
Best regards,
The Dellonda Team
Reply from Dellonda
Hi Karen,
Thank you for the great review! We're glad to hear you found our online chat quick and easy to use. It's wonderful to know you had a positive experience with our service.
If you ever need anything else, we're always here to help!
Best regards,
The Dellonda Team
Exceptional customer service throughout…
Exceptional customer service throughout the whole telephonist team having spoken to numerous agents regarding my transaction. All were very helpful, cheerful and the whole experience went above and beyond my expectations - thank you!! Would 100% recommend your company.
July 10, 2025
Reply from Dellonda
Hi,
Thank you so much for your kind words! We're absolutely delighted to hear that your experience with our team was so positive! It's wonderful to know that our agents were helpful, cheerful, and able to exceed your expectations.
We truly appreciate your recommendation – it means the world to us. If there's ever anything else we can assist you with, we're just a call away!
Best regards,
The Dellonda Team
Top notch customer service
I originally tried to buy my wine cooler via Amazon but had a nightmare with their delivery driver refusing to deliver to my front door. Dellonda customer service was excellent and in the end I cancelled my Amazon order and purchased directly from the Dellonda website. Delivered promptly as directed, well-packaged and handled with care.
July 9, 2025
Reply from Dellonda
Hi Mr. Lewis,
Thank you so much for taking the time to share your experience.
We’re delighted that we were able to help and that everything went smoothly once you ordered directly through our website.
Your kind words about our customer service mean a lot to us — we’ll be sure to pass on your feedback to the team.
If you ever need anything in the future, we’re always here to help!
Best regards,
The Dellonda Team
Swift delivery and great customer…
Swift delivery and great customer service. Product is perfect and as described.
July 1, 2025
Reply from Dellonda
Hi Lucy,
Thank you so much for your kind review! We're glad to hear your order arrived quickly and that you're happy with both the product and our service.
If you need anything else, don't hesitate to reach out.
Best regards,
The Dellonda Team
Delivery was fast and efficient
Delivery was fast and efficient. Because we live I the Highlands this is often an issue, so was a real bonus. Item was as described and great value. Would definitely use this company again.
July 7, 2025
Reply from Dellonda
Hi there,
Thank you so much for your kind review! We're really pleased to hear that your delivery arrived quickly and efficiently, especially given the challenges that can sometimes come with Highlands shipping.
It’s great to know the item met your expectations and that you found it to be good value. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Team Dellonda
Would highly recommend
After ordering on Amazon and receiving a damaged in transit fridge freezer, I did the usual aggravating Amazon chat, I got so annoyed with their nonsense that I called the company direct. Cue harp music and angels! For the first time in many years I felt heard, I felt like a valued customer but above all, everything was resolved within 24 hours! The damaged fridge was collected, we were in a position to buy another before returning damaged one, which they rightly need back before issuing a refund, the new one turned up at the same time, amazing coordination with the delivery company who I also have to say we’re amazing. We will be buying from here again, the fridge freezer is the only one after extensive searches online that would fit the space available and for the price we are very pleased, garnished with exemplary customer service I can’t fault this company.
July 10, 2025
Unprompted review
Reply from Dellonda
Hi Loretta,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that your experience with us stood out—and especially that you felt heard and valued, which is exactly what we aim for. We're sorry your original order arrived damaged, but we're glad we could resolve everything quickly and smoothly for you.
Thanks again for your support—we look forward to helping you again in the future!
Best regards,
The Dellonda Team
Very positive experience and product
Very positive experience from website - through Ordering process and delivery
Product is as advertised - great product and great price.
Only small issue - when bolting the rotating mechanism to the base - the Allen key is too big to tighten the bolts either from the side or through the top opening.
Would be easier with smaller Allen key of more space between bottom bracket and top bracket.
Apart from that it is a great product
July 2, 2025
Reply from Dellonda
Hi Malcolm,
Thank you so much for your positive review! We really appreciate your feedback, your comments about the Allen key size and spacing are noted and will be passed along to our product team for review—suggestions like yours help us improve!
Thanks again for your support, and we hope you continue to enjoy your purchase!
Best regards,
The Dellonda Team
Reply from Dellonda
Hi Russell,
Thank you so much for your kind review! We're thrilled to hear you're happy with your new fridge freezer. If you ever need anything or have any questions, we're just a message away.
Best regards,
The Dellonda Team
Quick delivery.
Quick delivery.
Nice item to replace a failed unit. Fits under bar counter perfectly and nice to have controllable temperature feature. Well pleased.
June 30, 2025
Reply from Dellonda
Hi Roger,
Thank you for your great review! We're really glad to hear you were happy with the delivery and the item itself!
Enjoy, and thanks again for choosing us.
Best regards,
The Dellonda Team
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