The door continually breaks off despite having it professionally repaired. It only get used once in a blue moon so it is completely unreasonable and unsafe that the door won’t shut properly. Hate it
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having stupidly smashed my induction hob just one day after the cooker had been installed in my new kitchen, I called Steve from De Longhi who explained the best way to order a new one from Italy. The... See more
Company replied
Steven took a good chunk out of his lunch break to help me out with an issue with my gas range cooker - despite not making a sale, he went way above and beyond to help me and get me onto a solution as... See more
Company replied
Had a problem with incorrect pan supports supplied with my Range cooker. Katie & Steve pulled out all the stops to arrange for replacements in record time. Their kind help, follow up calls & emails we... See more
Company replied
Company details
Written by the company
Manufacturers of Italian Designed & Hand Built De'Longhi Cooking Appliances. The De’Longhi name has a long association with cooking appliances that combine Italian design flair with top-quality engineering. From our factory near Venice in Italy, an ever-evolving collection of range cookers, ovens, hobs and hoods are built to withstand the demands of daily cooking yet at prices that won’t cost the earth. At De’Longhi Cookers UK, we understand how much British home owners’ value good design, particularly when it comes to the kitchen. We also know that a kitchen is so much more than a place to prepare meals. It is the hub of family life, where relationships flourish, moments are shared, memories created. As well, we appreciate the importance of peace of mind when investing in a major cooking appliance; we’ve ensured that it’s going to last, will be easy to look after and as a customer, you’ll be looked after. With our HQ in Milton Keynes, supported by a strong network of retailers located all over the UK, you can buy online, via our showroom or through our trusted retail partners websites and showrooms. It all depends on whether you’d like to see the products before you buy. Whichever you choose, and whatever the product, rest assured that our team has a reputation for providing an exemplary customer experience.
Contact info
1 Chestnuts, Mill Farm Courtyard, Beachampton, MK19 6DS, Milton Keynes, United Kingdom
- 01908 067 550
- cookersupport@delonghi-cookers.co.uk
- delonghi-cookers.co.uk
4.0
Great
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delonghi ovens are rubbish
Delonghi ovens are rubbish - they burn food from the bottom, don't brown and are unpredictable. I would NEVER recommend one. We have had ours for 3 months and it's going out!
March 11, 2018
Unprompted review
Reply from Delonghi Cookers
Dear Elaine,
I am sorry to learn that you were experiencing issues with your DeLonghi Range Cooker.
Unfortunately we have only just started to see reviews on "Trustpilot" as they are not currently linked to our web site.
I appreciate that your review is quite old and that you may have already resolved your issue . However if we can still be of assistance please do not hesitate to contact me at cookersupport@delonghi-cookers.co.uk or on 01908 067 550
Steve Richardson
Service & Operations Manager
DeLonghi Cookers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.