Deloox has been delivering quickly and with genuine products, that's awesome! To make perfume shopping even easier, they'd love it if they Categorized perfumes by season (e.g., summer, winter,... See more
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Based on these reviews
On web site is written 1-6 working days delivery but even after 6 workings days order was not shipped and status for one item still ordered. Customer service not respond on mail. Unprofessional... See more
Company replied
Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in... See more
Absolute scam. Perfumes are not original or in a sealed box. And you cannot return them as they are dangerous goods and no couriers will take them. Customer support is mostly AI, and when... See more
Company replied
Company details
Written by the company
At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!
Contact info
Netherlands
- deloox.com
4.1
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor customer service order delayed
Paid for on 2 December due for delivery on 12 December and still not received on 19 December.
Going around in circles between Deloox and GLS the courier being used in Ireland.
First reply from deloox was ‘we had a problem checking your order’
I rang and they advised that it would be delivered no later than 22 December. I later received an e-mail from deloox today to say the delivery date is now 24 December.
I can see from shipping information that package is in Ireland since 17 December.
No reply to e-mails from GLS and can’t get through on the phone. Deloox stating they can’t do anything but that I can refuse the order and when they get the package back they will issue a refund!!
Really really poor customer service.
December 19, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience due to the delay.
Due to high demand, we were unfortunately unable to respond immediately. As mentioned in our automated email, we always try to respond within a few working days. If you need us immediately, we are available on weekdays until 12:00 noon.
We have contacted you again and have now launched an investigation.
Unfortunately, the parcel is still with the carrier, but we are doing our utmost to resolve the situation for you as quickly as possible.
Kind regards,
Team Deloox
Fantastic products and quality,,would…
Fantastic products and quality,,would definitely order again
December 15, 2025
Unprompted review
Easy to buy easy so check out
Easy to buy easy so check out, when my purchase was delayed because of Bpost in Belgium i reached out to the customer service and they answered in 2 days with information about my package, they contact Bpost for me and they said it will be fixed soon, the day after i got an update from Bpost. Great service👏🏼
I'll definitely buy from them again!
December 12, 2025
Unprompted review
Ordered and no delivery
I ordered 3 weeks ago tracking is telling me it has been delivered to parcel centre and nothing else emailed and no response terrible service
November 25, 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you very much for your feedback.
We are sorry to hear that you experienced inconvenience with the delivery of your order. We see that the package has now been delivered to you and understand that the delay may have been annoying for you. Due to the busy period around Black Friday, the holidays, days when the carrier is not active and sometimes weather conditions, a delivery can unfortunately take longer than expected. Unfortunately, we have no direct influence on this.
We have contacted you to offer you a free return option if the package was received late, so that we can compensate you for the inconvenience.
We look forward to hearing from you.
Kind regards,
Team Deloox
I still havent received my order
I still havent received my order. the courier GLS have not delivered it. the driver has produced no proof of delivery & GLS are not communicating.
December 10, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you have not yet received your order and that communication with the courier was unclear.
We have immediately launched an investigation with the carrier. This investigation usually takes 1 to 5 working days. As soon as we receive a response, we will contact you to discuss how we can resolve this issue.
Kind regards,
Team Deloox
Deloox has been delivering quickly and…
Deloox has been delivering quickly and with genuine products, that's awesome!
To make perfume shopping even easier, they'd love it if they
Categorized perfumes by season (e.g., summer, winter, spring, autumn)
Featured top-selling perfumes on their site.Maybe even offered recommendations based on preferences or occasions.This would definitely make blind buying a perfume a more appealing option!
December 12, 2025
Unprompted review
Fast delivery to Ireland!
Everything Perfect!
Easy ordering.
Very fast delivery to Ireland.
Thanks
November 23, 2025
Unprompted review
I haven’t received any package yet.
I bought a perfume on November 28 and the website said delivery would take 3–5 business days. It’s now December 11 and nothing has arrived. My attempt to contact customer support resulted only in an automatic reply stating that I would receive a response within 5 days (sent on December 9). GLS tracking first said the package would be delivered on December 9 — no courier showed up (I checked my CCTV). The next day the tracking changed to “on the way to the parcel center,” and it’s been stuck like that since. GLS phone support is basically useless because the call disconnects while waiting. So now I’m without the money and without the perfume that was supposed to be a gift. I even bought a second perfume from this site because of the good reviews, and I have to say this whole experience is not encouraging.
If I don’t get the first package in the next day or two, I’ll be asking for a refund. Based on what I’ve experienced, this might be my last time shopping here. And I’m not buying the excuse that it’s “the courier’s fault” — if a courier can’t handle deliveries, the company should switch to another.
UPDATE: The package was delivered on December 12, i.e. one day after my review. In favor of the company Deloox is the fact that the main cause of the delay was the transport company. However, considering that many people had previously raised this issue, Deloox should either change the shipping service provider or update the delivery time information on its website (this would help avoid unnecessary misunderstandings). Another downside in my opinion is the time it takes to receive a specific response from the seller (in my case, I was told to wait five business days, as that was the time the transport company had to respond). This could be handled faster and would certainly strengthen customer trust. As for the products themselves, so far I have no objections and everything looks good.
November 28, 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your detailed feedback. We are sorry to hear that your order was delayed and that this caused frustration, especially since the gift was intended for someone else.
We are glad to hear that your parcel was delivered on 12 December. Unfortunately, the delay was caused by the busy period around Black Friday and the festive season. We understand that this can be confusing for you and other customers and will certainly take your comments about delivery times and communication into account.
Based on the name you used to post the review, we are unfortunately unable to locate your specific order. If you have any further questions or issues, please send us your details so that we can look into this. You can do this via your Trustpilot review, social media or our chatbot. We are available by telephone on weekdays until 12:00 noon.
Once we have your details, we will immediately start looking into the problem and resolve it, if necessary.
Kind regards,
Team Deloox
Parfum Black Prada Men
Hello from Belgium
Great service ,Good prices , rapid and efficient.
Thank you
Serge
November 24, 2025
Unprompted review
Great prices and speedy delivery to Ireland
Very easy website to navigate and order from. Hassle free experience.
November 16, 2025
Unprompted review
Super
Great selection, fast and safe shipping, fantastic prices. Highly recommended.
My purchase:
Cartier Declartion 50ml
4711 Intense Pure Breeze Of Himalaya
November 21, 2025
Unprompted review
The perfume never arrived as the local courier went bankrupt. I received a refund.
December 9, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with your order.
Unfortunately, the carrier Fastyway has been declared bankrupt. Most parcels have still been delivered or returned. Your parcel was returned to us on 04-11, after which our system automatically sent an email with the option to receive the parcel again or cancel it. We see that this email has not been opened, which has led to a miscommunication.
We want to reassure you that your money has not been lost. We have now sorted this out for you and your refund has been processed.
Kind regards,
Team Deloox
Delighted with my order
Delighted with my order, that was the second time I've ordered from Deloox. Kept up to date with delivery and all went smoothly, but I put in another order last week and there has been very poor information from GLS the parcel seems to be stuck in France with no updates. Fingers crossed
Deirdre
November 27, 2025
Unprompted review
Great perfumes and longevity but …
The perfumes I got were great the only downside is that the delivery took a while (I live in Ireland ) .
November 27, 2025
Unprompted review
Order number 18532820
Order number 18532820.
Still no update. Tracking have no any information.
December 5, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We apologise for the inconvenience caused by the delay in your order.
Due to the busy period around Black Friday and the festive season, your parcel has been delayed by the carrier. We immediately started an investigation for you and can see that the parcel was scanned in Lisbon today. We expect it to be delivered to you as soon as possible.
We hope you enjoy your order.
Kind regards,
Team Deloox.
I was very happy with my purchase …
I was very happy with my purchase everything arrived well packaged and in excellent condition. The only issue was with the courier, which was a bit confusing. In my case, delivery took about a week longer than expected. However, the items did arrive safely, and apart from that I have no complaints. The products are of great quality and very good value.
November 24, 2025
Unprompted review
Excellent Range of Products.
Excellent Range of Products.
Prompt Delivery Service.
Highly Recommend
November 14, 2025
Unprompted review
I definitely will be ordering from here…
I definitely will be ordering from here again
Great service and fast delivery,
November 21, 2025
Unprompted review
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