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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are happy with their purchases, highlighting the competitive pricing and the wide selection of products available, including niche perfumes. People frequently mention receiving authentic products, often at a better value than local stores, and appreciate the quick delivery and excellent communication from the company. However, some people were dissatisfied with the delivery service, experiencing significant delays and issues with tracking information, particularly around busy periods. There were also occasional concerns about product packaging not being in original condition or items arriving damaged. A few customers reported receiving incorrect or empty orders, and some questioned the authenticity of certain perfumes, noting that the fragrance did not last as expected.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and smooth deliveries, often... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the wide... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the easy ordering process, quick... See more

Price

Users describe positive interactions with price, consistently highlighting competitive and amazing prices... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the excellent quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Deloox has been delivering quickly and with genuine products, that's awesome! To make perfume shopping even easier, they'd love it if they Categorized perfumes by season (e.g., summer, winter,... See more

Rated 4 out of 5 stars

On web site is written 1-6 working days delivery but even after 6 workings days order was not shipped and status for one item still ordered. Customer service not respond on mail. Unprofessional... See more

Company replied

Rated 4 out of 5 stars

Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in... See more

Rated 4 out of 5 stars

Absolute scam. Perfumes are not original or in a sealed box. And you cannot return them as they are dangerous goods and no couriers will take them. Customer support is mostly AI, and when... See more

Company replied


Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Deloox is such a good find

Delivery was rapid, I ordered 2 colonges that I'd use and both were well under the price of what I'd pay, the CK, was for a snippet of the price that I'd normally pay, so I was sceptical as to whether they were original colonges, but to my surprise, they were originals now I'd go nowhere else for my purchases, it'll be Deloox from now on, I have already looked for other colonges that I'd use and indeed, they're far cheaper than any store or other website that I've seen out there. The CK in 200ml and Le Male in 200ml is just a start, Fahrenheit is next, then creed etc.

I would highly recommend Deloox for your purchase and delivery via courier within a few days was epic.
Thank you Deloox

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

I received an empty packet

I received an empty packet, without the perfume i had ordered. I was told to send pictures of the empty packet.
It' been a week since then with no response.
I have never seen such an indifference in other sites. Very dissapointed

September 20, 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer, thank you for your feedback. We’re sorry to hear about the inconvenience with your order.

We fully understand how frustrating this must be. We started an investigation yesterday and have asked for some additional photos to complete the report for the carrier. This will help us resolve the matter faster and more accurately. We kindly ask you to share the requested information and await the outcome of the investigation.

Kind regards,
Team Deloox.

Rated 1 out of 5 stars

unacceptable!

shipping took 4-5 days, the site said 1. also, when i asked to talk to a worker, i never got a response back! this is unacceptable

September 23, 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with your order.

Unfortunately, we cannot find an order under your name and we have not received the requested information. We kindly ask you to share this information or contact our customer service. You can do this by e-mail, chatbot or telephone; we are available every weekday until 12:00 noon.

Kind regards,
Team Deloox

Rated 5 out of 5 stars

Top rated site.

Safe and secure site offering original products at competitive prices.User friendly with products dispatched and received very quickly. This company sets the bar very high with a top rate professional service.

September 20, 2025
Unprompted review
Rated 3 out of 5 stars

I would rate 3.5 stars.

I would rate 3.5 stars.
The customer service I received when enquiring the whereabouts of my extremely late package was terrible,Why over promise and underdeliver and then keep sending emails advising our customer service is busy? But the prices and quality of the fragrances when received is Really good. But after this experience I think I will stick with makeup.ie or Notino.

August 28, 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with the delivery and our service.

We have since contacted you and have taken steps to compensate you for the inconvenience. We hope that, despite this experience, you are still satisfied with your order and our products.

Kind regards,
Team Deloox

Rated 3 out of 5 stars

I would rate 3.5 stars.

I would rate 3.5 stars.
The customer service I received when enquiring the whereabouts of my extremely late package was terrible, but the prices and quality of the fragrances when received is excellent.

August 28, 2025
Unprompted review
Rated 4 out of 5 stars

Shipping delay

On web site is written 1-6 working days delivery but even after 6 workings days order was not shipped and status for one item still ordered.
Customer service not respond on mail.
Unprofessional

I got mail parcel and all items were ok.
Deloox can be very good company if will improve customer services - at least reply on mails on time.
I corrected my rate from 1 to 4 and hopefully next time i will have better experience.

September 15, 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer, thank you for your feedback. We apologise for the inconvenience caused by the delay in your order.

The parcel has now been packed and was dispatched yesterday. We have already informed you about the delay and are now providing you with further information. We apologise for the inconvenience!

Kind regards,
Team Deloox.

Rated 1 out of 5 stars

I am travelling tomorrow and I been…

I am travelling tomorrow and I been waiting 1 week and still havent received my product, I wont order at Deloox again, what a shit service

Update!!! I don't understand, what is your point? It was delivered after one week, so after I had traveled. The product was not for myself, so again pointless to buy anything from your shop if customers have any time constraints. The mentioned timing is simply not true on the page.

September 5, 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer, thank you for your feedback.We are sorry to hear that your order has been delayed, especially since you wanted to receive the product before your trip.

The package was delivered to the pickup point a while ago and we informed you about this. We have not heard from you since. If the situation has not yet been resolved, please let us know. We apologize for the inconvenience and delay.

Kind regards,
Team Deloox

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