Deloox Reviews 51

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Good prices, good descriptions, an huge selection. I ordered in the evening and it arrived the next day - very fast delivery. This shop is my new go-to place for buying new perfumes!!

Rated 4 out of 5 stars

I’m overall happy with the experience. There was a problem with the speed of delivery which is why I didn’t give 5 stars. I will say however that I received very polite and helpful customer service, w... See more

Rated 5 out of 5 stars

Just works as you expected. Constantly met 2-3 days delivery is a cherry on top. Not sure how they deal when it comes to a problem. 3-4 purchases made so far.

Rated 5 out of 5 stars

The website is clear and has good offers. The shipment was very quick. Overall nothing to complain about, fully recommend


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

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Rated 5 out of 5 stars

Excellent service

Very satisfied. From the order to the delivery, everything was perfect. I absolutely recommend.

November 16, 2024
Unprompted review
Rated 3 out of 5 stars

the bottle of treatment shampoo was not…

the bottle of treatment shampoo was not closed properly wt the product leaked into the box

September 19, 2023
Unprompted review
Deloox logo

Reply from Deloox

Dear Tania,

We are very sorry to hear that the shampoo started leaking, and we sincerely apologise for the inconvenience this has caused. To resolve this problem for you as quickly as possible, we recommend that you contact our customer service team. That way, we can look for a suitable solution together and make sure you can still enjoy our products without any further problems. Team Deloox

Rated 4 out of 5 stars

I’m overall happy with the experience

I’m overall happy with the experience. There was a problem with the speed of delivery which is why I didn’t give 5 stars. I will say however that I received very polite and helpful customer service, which is a very positive point. Good product range and very competitive prices.

February 8, 2023
Unprompted review
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