Probably the best prices in the market, got my orders delivered with no fuss, and the products are original as expected. My go to website for fragrances.
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See what reviewers are saying
Have now bought several times from Deloox and have received completely authentic perfumes quickly. I am impressed that the price is so much lower than other sites for exactly the same product. Large s... See more
Overall fast delivery Initial parcel tracking challenge but was dispatched on time Angel mugler edp is not at all as per reviews. Very less sillage and longevity. Nothing with deloox just that it... See more
Ordered a perfume and it was sent to the carrier really fast. I didn't receive the package though, the carrier just threw it somewhere downstairs in my appartment building. I had contact with custom... See more
Company details
Written by the company
Här på Deloox vill vi att du ska vara nöjd! Åtnjut ett brett sortiment bestående av över 400 varumärken i toppklass. Åtnjut de bästa skönhetsprodukterna, våra låga priser och självklart vår goda service. Över 1,5 miljon nöjda kunder!
Contact info
Parmentierweg 5, 5657 EH, EINDHOVEN, Netherlands
- 0031402883548
- kundservice@deloos.se
- deloox.se
4.3
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent prices
Excellent prices, fast shipping, cheaper then every store, unbelively fast support like under 1 min, they had already answered. Wow I’m impressed,
August 14, 2025
Unprompted review
Very bad services
Very bad services, I bought 2 perfumes and only got one from them. When i wanted my perfume or my money back they just came up with alot of excuses to not send me the perfume or return the money. I will never buy perfumes from them again, from a sincere perfumecollector.
October 22, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you missed a perfume in your order. That is obviously not the experience we want to offer.
We have asked you to provide the necessary evidence so that we can properly investigate the situation. Once we receive this information, we will be able to look into it further and resolve the issue for you.
Kind regards,
Team Deloox
Fake products
Ordered a parfume from Armani through Deloox. The one I received was a fake. The bottle was old and worn out, the lid was not original and the liquid was exchanged.
Deloox policy is that returns is on own expense and only unbroken packages can be returned. Offered no help. I would recommend no one to ever order anything from Deloox
September 12, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing inconvenience.
We would like to inform you that we only sell original products.
It is correct that the return costs are at your own expense, as stated in our terms and conditions.
If you have any further questions or require assistance, please do not hesitate to contact us.
Kind regards,
Team Deloox
The best price
Deloox always offers a reasonable prices for promising products. I am satisfied with all of my orders as short delivery time and packaging as well.
October 21, 2025
Unprompted review
Prudukten luktar awesome sauce
Prudukten luktar awesome sauce, Recomenderar stort
October 21, 2025
Unprompted review
Everything i bought was original and…
Everything i bought was original and fast delivery.
October 6, 2025
Unprompted review
A satisfied customer
Super swift delivery and a very courteous customer service team. Super enjoyable experience. Hoping to shop more for sure.
September 8, 2025
Unprompted review
Good Service;Nice Price For TheBigger…
Good Service;Nice Price For TheBigger Size For Their Perfumes
September 18, 2025
Unprompted review
Good deals
I shopped several times and I am fully satisfied with product portfolio and prices.
September 17, 2025
Unprompted review
Worst customer service ever and no original perfume
Worst customer service ever.
I got my perfume in a box with plastic around it. It was only the bottle outside and no original packaging around it. Now if i want to return it and have my money back they make me pay for the return and also theres no proof the perfume is original. Their excuse was that they got the perfumes without original packaging in bulk from jo malone the manufacturer.. absolutely crazy fpr the amount of money you spend on a perfume to get it without its original packaging and also sloppily packaged. Never buying from them again.
September 9, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We are sorry to hear that you have experienced inconvenience with your order. We would like to reassure you that we only sell 100% original products.
We would also like to emphasize that returns are always possible within the return period. However, you will be responsible for the return shipping costs. We regret that you had a negative experience.
Kind regards,
Team Deloox.
7 stars QUALITY
You are THE ONE and 5 stars is not enough, I wish I could give 7 stars.
September 7, 2025
Unprompted review
NOT CLEVER CUSTOMER SERVICE THE VERY OPPOSITE
1 time yaaa quick delivery and then bombarded with wanting to be review = ignored
2 time order, slow and kind of ignorant customer service just read the mail.
Delivery was 29/8 tracking shows waiting for package from sender I know then something is wrong after 3 working days (logistic what I do)
So replied to order confirmation that contains orde nr in subject line nd what is the first they ask for? My order nr, Hallo ????
Second reply it is sent lol just getting more and more irritated now it arrived today 3/9 and what do know sent to a Package Box 2 km away so to move it back adding another 2 working days because 2 km is very very far away.
Now a total of 12 working days awesome so no NOT FAST
NOT CLEVER CUSTOMER SERVICE THE VERY OPPOSITE
Tip to customer service:
When a customer contact you READ THE ENTIRE EMAIL don't just reply and after that you get upset about it to and stay silent,
You say thank you for reaching out and pointing out the mistake OWN IT
Check the delivery
1 *waiting for package from the sender????? Why
2* Check is sent to the address *pickup point* the customer had chosen you would have found out right away.
We pay money and want what we paid for
September 3, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you had this experience.
However, we see that no details were shared in your review, which means we are currently unable to identify which order this concerns. We would like to look into this for you and resolve the issue. Would you be willing to share the necessary information with us or edit your review to include your order details? This will enable us to assist you further.
Kind regards,
Team Deloox
I purchased several times from this…
I purchased several times from this company, flawlessly.
In one of my orders I got a perfume which was not fully sealed and the bottle had scratches and fingerprints.
After some small debate, they accepted to get it back for a full refund.
That's how you earn customer's trust.
June 10, 2025
Unprompted review
Didn’t get my fragrance
Bought s frsngramce a few months ago, everything went well. Just purchased 2 fragrances for the price of 110$, ehen the payment went thorough the site crashed and I haven’t received any email confirming my order, nor have I received anything under ”my purchases” in my profile. Really interesting, expecting a response.
August 25, 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear about the issues you experienced when placing your order.
We have now successfully placed your order, and the package has been received.
We have also informed you of this.
Kind regards,
Team Deloox
Nice place with many rare products at…
Nice place with many rare products at reasonable price and fast delivery
August 20, 2025
Unprompted review
No issues
Products are always legit, often the best prices and cheap delivery. Really no complaints.
August 1, 2025
Unprompted review
Best service good product 🫶
July 24, 2025
Unprompted review
Very good prices and fast delivery.
Very good prices and fast delivery.
I received my products well packed and in a short time.
I recommend the store. :)
July 18, 2025
Unprompted review
Best products
July 4, 2025
Unprompted review
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