delumani.de Reviews 3,417

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Ordered from them 4 times almost every time i had problems with delivery. My package is 4 days since it s on the way, so far not delivered. UPS changed the delivery date at 6pm after waiting home all... See more

Rated 5 out of 5 stars

The order came super fast, less than 24 hours, and very well packed - large polistiren box with ice bags, big bubble wrap and all products frozen. We received a small surprise as well - a cute metal m... See more

Company replied

Rated 4 out of 5 stars

No info about delivery time, otherwise good. Had to wait a week after ordering (in Belgium) to get any information about when I would receive my order. One week later I got an email saying it would ar... See more

Rated 5 out of 5 stars

Good, tasteful products packed with great care. Appreciate very much the choice that allows old, traditional products ( de ex. dulceata de trandafiri, de gutui,de nuci verzi..) do not disappear and... See more

Company details

  1. Grocery Store

Written by the company

DELUMANI ✓ magazinul tau online cu specialitati romanesti ✓ produse din carne ✓ dulciuri ✓ telemea ✓ carti ✓ livrare rapida premium. Trimite comanda !


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Thank you for a very good service

Thank you for a very good service. Fast shipping, everything was in perfect order, very nice packaging. The only thing i can complain about is that UPS has a bad service, they just left the package in front of the door they didnt bother to ring at the door. But overall very happy. Multumim de martisor.

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

Quick delivery, high quality products

Very easy to order via the app, quick delivery, high quality products that remind one of home. One of the products was not available this time, so I was called before the delivery of the order to fix the situation - the product was replaced with something else, of similar quality and price. This is very nice, as many companies decide not to deliver if something is not available, without asking the buyer for another alternative. I will order again from Delumani.

February 13, 2022
Rated 1 out of 5 stars

They try too lie and no respect for…

They try too lie and no respect for buyers, but if you know how to talk too Them, then they change the mood of writing. 🤫🤫🤫If you say the food was old they block You cheaters🤬🤢🤢🤢

February 3, 2022
Rated 2 out of 5 stars
delumani.de logo

Reply from delumani.de

Buna ziua,
va multumim pentru review.
DELUMANI acorda o fpoarte mare atentie parerilor si sugestilor clientilor.
Rog trimiteti un email echipei cu mai multe informatii pentru rezolvarea eventualelor neclaritati.

Rated 5 out of 5 stars

Super 😊!

Good product, very well wrapped, fast shipping! Will buy again 👍.

January 26, 2022
delumani.de logo

Reply from delumani.de

Multumim pentru apreciere !

Rated 5 out of 5 stars

Very good service and packaging

Very good service and packaging! I am happy that I found this shop. Here I found a great selection of products and as a bonus, a very fast delivery. Keep up the good work!

January 18, 2022
Unprompted review
delumani.de logo

Reply from delumani.de

Multumim pentru apreciere !

Rated 5 out of 5 stars

Very good

Very good. A recommendation. Good quality products. Adequately packed and fast shipment.

January 12, 2022
delumani.de logo

Reply from delumani.de

Multumim pentru apreciere !

Rated 2 out of 5 stars

Bad service this time

Bad service this time. The food is also not realy good.
Chek the product valability. This time almoust all products ware over the facturation date. So l had to throw away few of the products after few days.
Besides l didn't get all my products sent.
I sent an email as complained, and l didn't get not even an answer back.

January 11, 2022
delumani.de logo

Reply from delumani.de

Hi there,
we checked your order and I saw you placed it on 14th December and on 20th the Parcel was in your possession. So for the delivery point of view we don't see any problems.
We also checked the bank statements and saw that at refund was made for the 2 missing products.
As for the products being "over the facturation date" we can assure you all our products come directly from the producers and we try to keep them always fresh.
We are sorry you were not like our other thousands of customers happy with our service and products.
We take very seriously our customers satisfaction in consideration.

Rated 5 out of 5 stars

Some small delays on account of the…

Some small delays on account of the holidays period, which is to be expected and was very clearly stated on the website.

Package very proffessionally prepared, with a lot of care that the products arrive fresh and nothing gets damaged. Once the order was prepared, everything arrived quickly.

All in all great service. Congratulations!

January 4, 2022

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