Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during t... See more
Company replied
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Ordered 2 FREE tile samples and paid 10 pounds for delivery. That's right, you heard it correctly - 10 pounds for delivery. Received the parcel after a week and a half just to see they only s... See more
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles... See more
Company replied
Fool that I am didn’t order enough tiles, but Deluxe Bathrooms have a minimum four box order. Spoke to one of their guys and turns out, it’s an Irish company who have to ship all tiles over to the U.K... See more
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Company details
Written by the company
We are UK's premier online bathroom & tile retailer, where you can buy the latest modern and traditional style bathroom products and exclusive tiles at the best prices and have the goods conveniently delivered directly to your home. Take a look at our bathrooms and tiles at www.deluxebathrooms.co.uk
Contact info
United Kingdom
- deluxebathrooms.co.uk
3.8
Great
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Great service and product
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles and also that cost £200 less. It also arrived in Edinburgh in good time and well packaged. Well done and thank you!
September 3, 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you so much for the 5 star review! We’re delighted to hear that Padraig was able to step in and help you find the perfect matching shower tray.
We truly appreciate your support and look forward to assisting you again in the future!
My samples did not arrive .
My samples did not arrive .
No delivery was attempted or card left .
August 25, 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Hi Sonya,
Thank you for letting us know, and I’m so sorry to hear that your samples haven’t arrived yet.
We’ve carefully looked into this for you and can confirm that multiple delivery attempts were made. However, as you mentioned, there are several properties nearby with very similar names, which may explain the difficulty the courier had in locating your address. It also seems that the delivery card may have been left at one of these nearby properties.
You can still collect your parcel directly from the post office using just your name and ID, the card is not required. You can also continue to monitor your order using the tracking details we’ve provided.
We truly apologise for the inconvenience and really appreciate you bringing this to our attention so we can put things right.
Not sure if I’d order from this company again ..,..
The items we ordered were lovely but there was a longer wait than stated on the website. Customer service weren’t particularly friendly and the courier service weren’t brilliant either, scraping our drive as they moved the pallet.
July 17, 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Sara for your feedback, and we’re glad to hear you were happy with the products themselves.
We’re sorry to hear that the delivery took longer than expected. We’re currently upgrading our systems, this may have caused unexpected disruptions in our usual delivery timelines, and we sincerely apologise for the inconvenience.
We really appreciate your comments, and we hope to have the opportunity to provide you with a smoother experience next time.
Sample tiles were a complete tile.
Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during transit. Samples received within a week of request.
June 26, 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Debbie for the 5 star review. We're glad to hear the tiles arrived well-packaged and within the expected timeframe.
Avoid
Avoid. Ordered a bathroom cabinet that we then cancelled because the delivery was going to be delayed by several weeks. Took 5 emails and over a month to get a refund. The refund was sent through PayPal was short of £17. Awful experience. Will be looking to take this further.
December 19, 2023
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