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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Meeting Angus and his team was a real…

Meeting Angus and his team was a real pleasure. The whole team enthusiasm and genuine belief in products was totally engaging. Real craft and artistry in creating a high quality and unusual flavour combination together with excellent after sales service made the experience top notch!

June 4, 2024
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Reply from Demijohn

Thank you so much for your kind words, it was lovely to meet you. Please come back soon!

Best wishes, Angus

Rated 5 out of 5 stars

Great experience

Great venue, great welcome and great drinks

May 31, 2024
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Reply from Demijohn

Dear John, many thanks for coming to see us at our Glenlair Steading store recently and your kind words.

We look forward to entertaining you again soon!

Best wishes, Angus

Rated 5 out of 5 stars

Had a great visit to Demijohn

Had a great visit to Demijohn. Everyone was knowledgeable & helpful, with a wide range of products.Didn’t seem wrong to have a cocktail at 11.30am.

May 30, 2024
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Reply from Demijohn

Dear Diane.

Thank you so much for your enthusiatic words. We loved entertaining you all over our Big Spring Weekend in May, it was fun!

We are now planning to hold the event again in May 2025, however, the good news is that there will be many more events in Glenlair Steading before that!

So we look forward to seeing you again soon, Angus

Rated 5 out of 5 stars

I have ordered from Demijohn many times…

I have ordered from Demijohn many times before and as always their service is excellent just like their products. The ordering system they have is seemless.

May 17, 2024
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Reply from Demijohn

Dear Lisa.

Thank you so much for your recent order and wonderful kind words.

We are looking forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

The best.

Very well packaged and swiftly dispatched. The product is a quality product and I have never found anything similar that tasted as lovely as this bramble whiskey liqueur, and I have tried a lot.Well done on making such a first class beverage.

May 16, 2024
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Reply from Demijohn

Dear Georgette.

Thank you so much for ordering things and for your huge enthusiasm for our Bramble Scotch Whsiky Liqueur. We love it!

We look forward to you refilling again soon.

Best wishes,

Angus

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fabulous product and beautifully personalised and presented as a ‘wedding gift’.

May 13, 2024
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Reply from Demijohn

Dear Jo.

Thank you so much for your order and for your wonderfully kind words.

We really hope the wedding present goes down well and that we hear from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Unmissable experience!

Absolutely loved my experience at Demijohn. The grounds were beautiful and the drinks are very good quality. We met both the host and the owner and they were both absolutely delightful and incredibly helpful - especially given we were a larger group than usual. The experience is unmatched and I have never done anything like it and would recommend it to anyone. We love the products we bought, which include chilli jam, tayberry vinegar, toffee whiskey, chocolate rum liqueur and sloe gin and will definitely be going when we are next in the area/buying online. Honestly, if you get the chance to go then do so, or buy online because the quality is unmatched! We love Demijohn and will be back.

May 6, 2024
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Reply from Demijohn

Dear Saskia.

Thank you so much for coming to see us at our new Glenlair Steading store in South West Scotland and for your amazingly enthusiastic and kind words. Wow!

So glad you had fun and went home with lots of delicious things. We are looking forward to you next trip already!

Best wishes, Angus



Rated 5 out of 5 stars

Great delivery!

Demijohn was one of my favorite shops in Edinburgh. When they closed during the pandemic, I was so sad. But, their delivery was beautiful, timely, and tasted just as delicious! Toffee whiskey liquor is always a hit

May 1, 2024
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Reply from Demijohn

Dear Kaitlyn.

Thank you so much for your recent mail order, very kind. Great news you love our Toffee Whisky, hooray!

We are also really glad you have found us again, we do miss Edinburgh however we are doing very well in our new home in South West Scotland at Glenlair Steading.

So if you fancy coming to see us in the near future that would be tremendous!

Best wishes, Angus

Rated 5 out of 5 stars

Staff friendly and informative

Staff friendly and informative. Lovely setting

April 26, 2024
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Reply from Demijohn

Thank you so much for coming to see us at Glenlair Steading and for buying things, much appreciated!

Come back soon!

Yours, Angus

Rated 4 out of 5 stars

Packaged lovely

Packaged lovely. Only given 4 stars as its a pity you don’t do more variety of bottles anymore. I still have a beautiful heart shaped bottle from you from several years ago snd it would of made a lovely present.

April 22, 2024
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Reply from Demijohn

Dear Alison.

Many thanks for your kind words and order, both are most appreciated.

I am sorry we currently do not have our old heart shaped bottles in stock, however, we do still have around 14 different varietes of bottles ranging from 50ml to 3000ml in size in stock.

Brexit and the pandemic have made the supply of certain items like glass bottles very difficult. We are actually planning to introduce some new shapes and sizes this Summer, including a new heart shaped bottle so please do sign up for our e-newsletters to hear when it is back on our shelves!

Thank you again, Angus

Rated 5 out of 5 stars

Great Experience - Would Recommend!

Angus was incredibly helpful and made the process very fun. I will be back!

April 9, 2024
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Reply from Demijohn

Dear Trevor.

Thank you so much for your fantastic order and kind review, most appreciated.

I hope your very smart Whisky Tower in its Oak box gift goes down well!

Best wishes, Angus

Rated 5 out of 5 stars

I purchased the chocolate rum Liqueur…

I purchased the chocolate rum Liqueur and it was the fastest delivery ever! It arrived very safely and the bottle was pretty cool too, I haven’t tasted yet as it is a birthday gift for my sister but I’m sure I’ll get to try it then 🤞🏻
Great company will be purchasing again very soon

April 9, 2024
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Reply from Demijohn

Dear Lizbith.

Thank you so much for your kind and enthusiastic words, and order!

I am sure the Chocolate Rum will go down well, it is a hidden gem for rum drinkers.

We look forward to hearing from you again soon.

Best wishes,

Angus

Rated 5 out of 5 stars

Great products and excellent service.

Great products and excellent service.

April 4, 2024
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Reply from Demijohn

Dear Iain.

Thank you so much for your refill order and kind words. Both are much appreciated.

We are looking forward to your next refill already!

Best wishes, Angus.

Rated 5 out of 5 stars

Amazing

Really great service and product. Will buy again!

April 2, 2024
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Reply from Demijohn

Dear Marcela.

Thank you so much for your order and kind words. I hope all the dressings go down well, lots of delicious salads!

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

I bought the lemon-infused Yorkshire…

I bought the lemon-infused Yorkshire rapeseed oil. It’s a fantastic product, makes the best dressing for asparagus, salad leaves etc when mixed with elderflower vinegar (another great product from Demijohn), comes with refillable bottles and friendly service, and delivery and packing is brilliant. Highly recommended !

March 18, 2024
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Reply from Demijohn

Dear Ms Quinn.

Thank you so much for all your orders and wonderfully kind words about us and our products, wow!

We too love the Elderflower Vinegar and Lemon Oil Vinaigrette you mention, it is a delicious dressing for salad leaves or just fresh tomatoes.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Easy to order and delivery was prompt…

Easy to order and delivery was prompt and on time at the end. We aren't in Scotland now, but will visit in a week or so and see how the package looks, as we sent it to our daughter for her birthday and she hasn't opened it yet.

March 18, 2024
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Reply from Demijohn

Dear Mr Rockwood.

Many thanks for your order and kind words. I hope the hamper gift goes down well and that you have a great trip to Edinburgh.

Best wishes, Angus

Rated 5 out of 5 stars

Refills

I sent bottles to refill, the instructions were clear and everything went smoothly. I had a chat with Angus about the products and he's very friendly and enthusiastic. When I got my bottles, of course the contents are delicious! Thank you!

February 29, 2024
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Reply from Demijohn

Dear Amanda.

Thank you so much for refilling your empty Demijohn bottles, as you know we love refills!!

Very nice to catch up and thank you so much for your kinds words.

We are looking forward to the next refill already!

Best wishes, Angus

Rated 5 out of 5 stars

Great products

Great products, great service. Real people who care about what they're doing on the end of the phone.

February 28, 2024
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Reply from Demijohn

Dear Forster Family.

Thank you so much for refilling lots of your empty Demihohn bottles the other day, and for this very kind review.

It was great to catch up and thank you for your continued custom, it is much appreciated.

Best wishes, Angus

Rated 5 out of 5 stars

Quick delivery

Quick delivery, and recycled bottles such a great idea.Delighted to have Raspberry Vodka on our shelf again.

February 26, 2024
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Reply from Demijohn

Dear Nicki.

Thank you so much for refilling your empty Demijohn bottles, we love refills!!

Thank you also for your kind words and continued enthusiasm for our Raspberry Vodka. It can really get a party going as you know!!

We look forward to refilling your empty Demijohn bottles again soon.

Best wishes, Angus

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