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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

personal happy and attentive service…

personal happy and attentive service with fine product and going that extra bit with beautiful packaging personalised and environmentally considerate.

September 4, 2025
Demijohn logo

Reply from Demijohn

Dear Mickael.

Thank you very much for taking the time to write us such a lovely review. We are so pleased that you enjoy our products and are a fan of our eco-friendly mission!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Too many best products to list...

Olive oil, Black garlic balsamic vinegar, and our all time favourite Seville Orange gin......great product, fantastic service, and all bought the year at the Glenlair Feastival. Top day, top goodies

August 21, 2025
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Reply from Demijohn

Dear Caroline.

Thank you very much for attending Glenlair Feastival 2025 and for having so much fun that you left with a collection of Demijohn goodies! It is always great to see you.

Also, thank you very much for taking the time to leave us a review, it means a lot.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company
Service is phenomenal
Product superb
They truly listen to your requests and every liquid is perfect
Nephews wedding favours were very much enjoyed by all

August 15, 2025
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Reply from Demijohn

Dear Liz.

Thank you very much for your wonderful review! We are so pleased that the wedding favours were a hit - happy sipping!

Yours,
Angus

Rated 5 out of 5 stars

Super smooth transaction and really…

Super smooth transaction and really beautiful products - LOVE DEMIJOHN!!

August 21, 2025
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Reply from Demijohn

Dear Fraser.

Thank you for taking the time to write such a fantastic review! We are so happy to see your passion for Demijohn and our products, it means a lot to us!

Happy sipping.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Beautiful high end products which make…

Beautiful high end products which make perfect gifts - highly recommend

August 13, 2025
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Reply from Demijohn

Dear Penny.

Thank you very much for your order and for taking the time to write fabulous review, both are most appreciated!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Wonderful products and service.

Wonderful products and service.
The perfect original gift for a host or hostess.

August 11, 2025
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Reply from Demijohn

Dear Ms Macquaker.

Thank you for your wonderful review, we are so pleased to hear that our tipples are being enjoyed by you and your friends and family!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

excellent family business

Great communication and great products.

August 8, 2025
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Reply from Demijohn

Dear Joanna.

Thank you very much for your fabulous review and for your custom, we believe you may be our biggest Lime and Chilli Cordial fan! We hope we can deliver to you delicious drinks for many more years to come.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Great personal service as ever

Great personal service as ever, and the usual fabulous products. What a treasure this place is!

August 7, 2025
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Reply from Demijohn

Dear Lynn.

Thank you very much for your lovely review! You always bring such a fun time into the Demijohn HQ, we appreciate your custom and look forward to seeing you soon for another fabulous refill!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

What a lovely way to shop

What a lovely way to shop! The team at Glenlair are so enthusiastic and welcoming and their vinegars (didn’t taste other products) are sensational. Make great gifts too. Can highly recommend for taking salads to the next level.

August 5, 2025
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Reply from Demijohn

Dear Alison.

Thank you kindly for your wonderful review! Your words go a long way, especially when you spread the Demijohn word to your friends and family - we really appreciate you doing so!

It is always a pleasure.

Best wishes,
Yasemin
The Demijohn Team

Rated 4 out of 5 stars

Delicious

Very enthusiastic about their products

July 29, 2025
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Reply from Demijohn

Dear Penny.

It is always great to see you for a refill! Thank you very much for leaving us a positive review and hopefully we will see you again soon!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

The Black Garlic Balsamic Vinegar is…

The Black Garlic Balsamic Vinegar is amazing with or without food 🥰

July 28, 2025
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Reply from Demijohn

Dear Sonia.

Thank you very much for your kind review of our Black Garlic Balsamic Vinegar, we are so pleased to see you are enjoying it!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

We were given a very warm welcome and…

We were given a very warm welcome and all our rural members really enjoyed our mystery tour with a few purchases made.

July 11, 2025
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Reply from Demijohn

Dear Liz.

Thank you so much for taking the time to visit us here at Glenlair Steading, it was our absolute joy getting to host you and the other wonderful ladies on your mystery tour!

We have many, many more delicious drinks for you to try so do not be shy! We would so pleased to see you again.

Also, thank you for taking the time to leave us a positive review, we really appreciate it.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

We really enjoyed the demonstration and…

We really enjoyed the demonstration and tasting. I am not a whisky drinker but liked the Blackberry Whisky. Infused oils were nice too.

July 11, 2025
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Reply from Demijohn

Dear Marion.

It was an absolute delight meeting you and the other lovely ladies at our tasting here at Glenlair Steading. You were very bold to try things outside of your usual flavour preference and it makes us so happy that we found new, unexpected treats for you to enjoy!

Please do feel free to visit us again in the week, it would be wonderful to see you again and thank you for your kind review.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

That your drinks are amazing

Excellent products, reasonably priced

July 10, 2025
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Reply from Demijohn

Dear Anne.

Thank you for your kind review, we really appreciate you taking the time to share your thoughts.

If you keep the positivity going we will keep your favourite drinks flowing! Thanks so much for your support.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Highly Recommend

Amazing products and even more amazing staff!

June 26, 2025
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Reply from Demijohn

Dear Evie.

We are so grateful for your support and for your lovely words! Hopefully we will see you at the next Royal Highland Show for a refill?

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

The teachers loved them!

The purchase this time was a selection of oils and vinegars as presents for teachers. The wonderful flavours and infusions went down very well. Such an original solution, presented beautifully, was a real winner.

June 24, 2025
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Reply from Demijohn

Dear Annie.

Thoughtful feedback like yours is always a delight to see! We are so pleased that you have enjoyed our range of oils and vinegars and that you have spread the Demijohn word to the hard-working teachers of the world. Thank you very much!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Well the packaging is very interesting…

Well the packaging is very interesting as well as the lovely writing on the bottle. Have yet to try the elderflower vinegar but looking forward to it

June 30, 2025
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Reply from Demijohn

Dear Mary.

I am so happy to hear that you liked our presentation, hopefully you have enjoyed the Elderflower Vinegar just as much! Thank you for sharing your positive thoughts.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Amazing service

Amazing service. Ordered Thursday morning, delivered Friday lunchtime.

June 26, 2025
Demijohn logo

Reply from Demijohn

Dear Mary.

Thank you for taking the time to leave us such a positive review, we are so happy that you had a great experience with us and we hope to keep delivering very speedy bottles of deliciousness your way.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Above and beyond customer service

Above and beyond customer service.
Many tasty options, always well packaged and quick delivery. would highly recommend.

June 25, 2025
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Reply from Demijohn

Dear Glen.

We really appreciate your glowing review as well as your continued support, we are so delighted that you have had great experiences and highly recommend us! It's always a pleasure.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Service was excellent

Service was excellent

June 11, 2025
Demijohn logo

Reply from Demijohn

Dear Alison.

Thank you kindly, your positive review means a lot to us! We hope we can keep your bottles filled and reviews shining always.

Best wishes,
Yasemin
The Demijohn Team

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