Calendar was missing items, opened dispute, wanted calendar returned.
On the 8th Nov I placed an order of a hoodie and an advent calendar. By the 17th Nov, I'd heard nothing from anyone. So I contacted them on the 18th, I emailed, I messaged on Social Media. Nothing. So I went to PayPal to see if there was a contact email. I emailed the company who I paid the money to (Eliteon LTD). Coincidentally, the next day I get an email saying my order is finally ready.
The order arrives at the end of Nov. The hoodie is so thin and the material isn't great. But my main issue was the advent calendar. The bottom of the calendar was opened. I check the box it arrived in, nothing fell out of the calendar. I pull the plastic inside out to check there's nothing missing from inside the calendar. Low and behold, some are missing. I contacted DemonKiller to let them know the calendar is missing figures. I contacted Eliteon too. Heard nothing. On the 8th Dec I opened a dispute with Paypal. Explained I've contacted DK and heard nothing. The calendar is missing items, not as described. I requested a partial refund. I originally paid $81.98. I requested $25 and to be able to keep the calendar, as it's already opened. On the 10th DK emailed me directly asking to close the dispute and they'll offer 20% refund ($16.39), I wait to see what PayPal say. On the 16th Dec, I hear back. They'll give me the refund if I return the item "The item(s) must be in the same condition as when you received them and you're responsible for any costs associated with the return."
So I had to pay to return an item they messed up, and they know has been opened up to the 16th, so therefore not in the same condition as it was when it arrived. The shipping would've cost more than the refund itself, so I declined and closed the case. I accepted the 20% and got $16.39 (£12.18)
I left a review on their website for the advent calendar that I'd bought and they deleted it.
Would not purchase from again.
