Denby PotteryReviews 

39,696
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often highlighting their durability and timeless appeal, with many owning items for decades. The service received is frequently described as excellent, with many appreciating the clear communication regarding orders and delivery updates. People are delighted with their purchases, noting that items arrive well-packaged and in perfect condition, often exceeding expectations. However, some people experienced significant delays in delivery, with orders taking several weeks to arrive, and a few reported not receiving their items at all or receiving broken products. A small number of customers also expressed frustration with a lack of updates after ordering, leading to concerns about the company's operational status.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing delight and... See more

Quality

Consumers consistently express high satisfaction with the quality of products, often describing them as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and good... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more

Rated 5 out of 5 stars

I was bought my first bit of Denby when I bought my own house 36 years ago aged 21, and from that Imperial Blue sugar bowl and butter dish (both of which I still have) we've gone on to the full dinner... See more

Company replied

Rated 5 out of 5 stars

My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I h... See more


Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(39,696)

4,216 reviews in the last 12 months

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Rated 5 out of 5 stars

Now that my order has finally arrived I…

Now that my order has finally arrived I can give it a proper review. It was worth the wait. I've always wanted a wok and this is going to provide many happy years of egg fried rice and plenty of wok hei. The iron griddle pan is one extremely solid bit of kit and I've grown tired of pans with those nasty coatings that simply don't last. Many steaks will be happily cooked.

The crystal glasses are nicely packed in good packaging and it'll be good to get them out on some special occasions. They have a very nice ring to them.

I hope the recent bit of publicity can give them a shot in the arm, because we need companies that can continue to produce good products. There is a time and a place for cheap stuff, but they simply don't last.

April 27, 2026
Unprompted review
Rated 4 out of 5 stars

I usually award Denby 5 stars because…

I usually award Denby 5 stars because the quality of the pottery is second to none and their customer service is brilliant. The reason this is a 4 star review is due to the longer than usual dispatch time. Under the circumstances, I totally understand why this was.
I've never been disappointed with anything I've purchased from Denby and I've been a customer for a long time.
I wish Denby and all their staff very best wishes for the future.

March 26, 2026
Rated 5 out of 5 stars

Sad 😞

Just a note to say it’s very sad that Denby have not found a buyer or finance source. The items were not delivered but Cancelled as they were unable to fulfil.
I have had brilliant service in the past and have owned Denby pottery for over 30 years. I recently bought a full service and was ordering a few more pieces. Chris kept me informed and I can only praise the staff for what they have done in the past. I only wish them lots of luck going forward.

April 3, 2026
Rated 5 out of 5 stars

Fantastic Company

Easy to order online. I purchased this item when I found out Denby maybe closing. I've been collecting their pottery for nearly 30 years and I'm devastated we could be loosing them. Everything I have bought is excellent, very high quality and lasts.

March 27, 2026
Rated 5 out of 5 stars

I love all of my Denby dishes

I love all of my Denby dishes. I have always had excellent service when ordering from your company, which is saying a lot given that I live in Canada. I am saddened to hear Denby is experiencing hard times. Best of luck to your workers. I have all my fingers and toes crossed in hope that a solution is found.

April 6, 2026
Rated 5 out of 5 stars

Excellent stuff

I bought a replacement Halo mug after dropping it from cupboard-above-worktop height on to a tile floor. Very unfortunate.

Anyway - reflecting, it struck me that this was the first breakage I have had in any of my Denby Halo stuff since I bought it in 2020, and it's the main crockery we use - small plates, medium plates, bowls, and cups. There are some small scratches in the glaze on a few pieces, but basically it's held up excellently over the years - real quality product.

February 22, 2026
Rated 5 out of 5 stars

Denby are incredible!

Denby are incredible!! Amazing products that are second to none and amazing value for money. My recent purchase is superb (pan set) and I couldn’t be happier. Brill communication and delivery was as promised.

April 1, 2026

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