Derila Pillow Reviews 41,236

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 22,859 reviews, reviewers had a great experience with this company. Customers frequently highlight the user experience as very positive, noting that the website is easy to navigate and understand, making the ordering process straightforward and efficient. Many people appreciate the clear communication and notifications regarding tracking and order information. However, some people were dissatisfied with the product and order process. Some reviewers mentioned that the product quality was not as expected, with issues like pillows falling apart or not providing the anticipated comfort. Others found the ordering process confusing due to numerous upsell attempts and a lack of clarity regarding additional items like pillowcases, leading to unexpected purchases or missing items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the pillows, noting improved... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the pillows as comfortable, supportive, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

User experience

People report positive experiences with the user experience. Customers found the website easy to navigate and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One reason this experience was a good one is because every step was made plain and clear to follow and understand until the end. However, it would be better to offer the last five items for the pillo... See more

Company replied

Rated 4 out of 5 stars

Great info, but give the add-on offers once the pillow has been purchased all at once and allow to choose instead of how its currently being offered as I feel like I may have chosen incorrectly now. D... See more

Company replied

Rated 4 out of 5 stars

Before buying it I checked whether this was a scam as there are too many dodgy ads on Facebook! I was delighted with the good communication and notications on tracking. My pillows arrived on time as a... See more

Company replied

Rated 4 out of 5 stars

I have central sleep apnea, and find it difficult to get to sleep with my sleeping equipment and buried in multiple pillows. This single pillow and about a 3° incline to my adjustable bed has made my... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Household Goods Wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

4.0

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good shhopping

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for your positive feedback! We're delighted to hear that you had a good shopping experience with us. Your satisfaction is our top priority, and we hope to continue serving you in the future.

Wishing you a wonderful day!

Derila Support Team

Rated 5 out of 5 stars

I suffer from sleep apnea and strokes

I suffer from sleep apnea and strokes. This pillow has helped tremendously with both! Am able to breathe and sleep better at night.

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello T. Miller,

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our pillow has helped you breathe and sleep better, contributing positively to your health. We truly appreciate your feedback and are delighted to know that our product has made a difference for you.

Wishing you continued comfort and restful nights!

Derila Support Team

Rated 4 out of 5 stars

Great design

I want to see if this new design helps with better sleep. I will put it to the test!

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to provide your feedback. We appreciate your interest in our new design and hope it contributes to better sleep for you. If you have any questions or need further assistance, feel free to reach out.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 1 out of 5 stars

All bad

The "pillow" was the hardest thing I have ever tried to lay my head on. I need something supportive because I have disc damage, and this was like laying on a pile of bricks. It was awful. They only gave me a partial refund and I had to pay for return shipping. Horrible Customer DIS-service.

February 27, 2026
Derila Pillow logo

Reply from Derila Pillow

Hello Natalie Jane,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Derila Support Team

Rated 4 out of 5 stars

Too many offer's on special…

Too many offer's on special deals...over pressure to buy, a bit confusing and then up comes your inquiery...!

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Maria de Lourdes,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any confusion caused by our offers and promotions. We understand how this can be overwhelming, and your feedback is important to us. We are working to make the process clearer and more comfortable for our customers.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

Good

Looking forward to using pillow

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello JM,

Thank you for taking the time to provide your feedback.

We sincerely appreciate your positive outlook and hope you enjoy using your new pillow. If you have any questions or need assistance, please feel free to reach out.

We truly appreciate your support and wish you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Great product

Great product, eager to try the collagen covers

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Sharon,

Thank you for taking the time to share your feedback. We are thrilled to hear that you are enjoying our product and appreciate your enthusiasm for trying the collagen covers.

If you have any questions or need further assistance, please feel free to reach out.

Best regards,
Derila Support Team

Rated 4 out of 5 stars

Put your five extra options on the same page please. One reason this experience was a good…

One reason this experience was a good one is because every step was made plain and clear to follow and understand until the end. However, it would be better to offer the last five items for the pillows at the same time in case I want the last offer( #5). I didn't see an option to go back and change my order except by not completing the order and starting over. I can't afford both 1 & 5.
Sincerely, Barbra C Boone

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Barbra,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 1 out of 5 stars

What is going on?

What is going on? I ordered one pillow for approximately $25. The package I received had 2 pillows and two regular pillow cases and no receipt. My card was charged $86.45. Before I received this package I responded to an email and ordered 2 pillowcases with silver-whatever in them. I received 2 pillowcases without the silver sewn in. I don't know how to contact the seller for a return and refund for any of this. Stupid me for ordering anything from your business.

April 14, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Susan,

We appreciate your feedback.

We attempted to resolve this issue by contacting you via Trustpilot. However, we have received no response from you.

If you have not received the emails and still would like to let us assist you with your case, please contact us via contact form on https://derila.com/contact

In order for us to access and verify your order details, kindly provide the following information:

Email Address used to place the order
Order Number
Full name

Thank you for helping us grow and learn. We look forward to hearing back from you soon.

Derila Support Team

Rated 5 out of 5 stars

Good good good

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to provide your feedback.

We truly appreciate your positive review and are delighted to hear about your experience. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Trying to get you to upgrade the pillow…

Trying to get you to upgrade the pillow with add on products!

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Iris,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Easy shopping on the website

Easy shopping on the website, fast checkout

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Claire,

Thank you for taking the time to provide your feedback.

We are delighted to hear that you found the shopping on our website easy and the checkout process fast. Your positive experience is important to us.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

ADD ONS

I would rather there not be ai many questions to get you to order more products

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello SherryHussey,

Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

All the info was easy to read and…

All the info was easy to read and understand.

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Shirley,

Thank you for taking the time to provide your feedback.

We’re delighted to hear that all the information was easy to read and understand. Your satisfaction is important to us, and your positive review is greatly appreciated.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

An amazing pillow

An amazing pillow! Neck support is amazing and very comfortable

May 4, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Robert,

Thank you for sharing your positive experience with us! We're thrilled to hear that you find our pillow amazing and that it provides great neck support. Your satisfaction is our priority, and your kind words mean a lot to us.

Wishing you many restful nights ahead!

Derila Support Team

Rated 4 out of 5 stars

I have central sleep apnea - this is a game changer!

I have central sleep apnea, and find it difficult to get to sleep with my sleeping equipment and buried in multiple pillows. This single pillow and about a 3° incline to my adjustable bed has made my sleep more relaxing. Now the equipment I use for my apnea works very well for me, and my sleep is more sound. I feel like a "new person" in the morning! It took me about 2 weeks to fully adjust to the new sleeping arrangement, but I definitely am very pleased with my Derila pillow.

May 7, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Laura,

Thank you for taking the time to provide your feedback.

We're thrilled to hear that the Derila pillow has helped make your sleep more relaxing and has improved your overall experience with your sleep equipment. It's wonderful to know that you feel like a "new person" in the morning.

We truly appreciate your support and wish you continued restful nights. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

My neck feels better

My neck feels better. I sleep better and don’t have to wake up to rearrange my pillows in the middle of the night.

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for sharing your positive experience with us. We're thrilled to hear that our product has improved your sleep and alleviated your neck discomfort. Your feedback is greatly appreciated and we are delighted to know you're enjoying better rest.

Wishing you continued comfort and satisfaction!

Derila Support Team

Rated 5 out of 5 stars

Website was easy to navigate and…

Website was easy to navigate and understand it. I received an email in less than 10 minutes stating all info about my order. I will give an update after my use of my 2 new pillows.

May 7, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Tom,

Thank you for taking the time to share your experience with us. We're delighted to hear that you found our website easy to navigate and that you received prompt communication about your order. We look forward to your update after you've had a chance to try out your new pillows.

Wishing you a fantastic day!

Derila Support Team

Rated 4 out of 5 stars

Great learning info

Great learning info, but confusing pillow cover section. Upgrades and each NEW & BETTER cover when tapped drew out the concern that in sequence more than one was being purchased.

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Mary,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused by the confusion regarding the pillow cover section. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Perfect in comfort and fit

Perfect in comfort and fit. Have not used my cpap since I receive my Derila! Would highly recommend it.

May 8, 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello David,

Thank you for sharing your positive experience with us! We're thrilled to hear that you're satisfied with the comfort and fit of your Derila. Your recommendation means a lot to us, and we're delighted that our product has had such a positive impact for you.

Wishing you continued comfort and restful nights!

Derila Support Team

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