Dermalogica Reviews 212

how the rating is not at 5 stars throughout is beyond me. yes many incredible products have disappeared - phyto replenish oil - I am still getting over that one - but I return time and time again to Dermalogica because the products are just the best. I can try all the new insta influenced stuff, the Korean bits, the supermarket dupes.. but nothing, and I mean NOTHING compares to the quality of Dermalogica and their exceptional customer service. it's rare to find these days and Dermalogica has been consistent in their product, packaging, and care. try the pre-cleanse oil. it's superb.

I purchased the Superfoliant peeling from the brand Dermalogica. However, the product became moist inside and deteriorated. It turned out that there was a manufacturing defect in the packaging. I had bought the largest size of this product from a skincare center by paying full price. The skincare center has since closed, and they told me to contact the brand directly because this was a production defect.
I explained the situation to the brand and sent photos of the product. They never properly assisted me and kept creating difficulties. Eventually, they accused me of using a counterfeit product. I am absolutely certain that the product is authentic — I have been using it for years, and the batch code and production number were clearly visible.

It is very disappointing that a brand we consider high-quality and trustworthy would accuse its customers in this way. I told them that I would take legal action. After that, they blocked me on all social media accounts and tried to portray me as a problematic customer. I feel that they have subjected me to psychological harassment.

Biolumin-c heat aging protector spf50. It states it’s a daily moisturiser however
I’m not a fan of the thick texture of this moisturiser, it’s more like a sunscreen or block than something to wear under makeup. It’s really expensive so I’ll continue to use it.

I’ve been using Dermalogica Active Moist for years. I love the product. However, a while back the cap on the tube was changed and it is not as user friendly as before. It’s harder to open and the cream gets stuck in the little circular bit on the cap. It’s also harder to dispense for some reason and you often get more than you need. So, with this new cap, some of the cream gets wasted which is not what you want for a relatively expensive product.
Something that has long bothered me is that there is a security tag on the top opening of the box. However, there is not a security tag on the bottom opening which effectively makes the one on the top totally ineffective. Please add one to the bottom as well.

Excellent products. Great delivery.

Fast shipping to France, safe and efficient. The product is of exemplary quality — I’m delighted with my two previous orders.

Good Products

I realised the adress was wrong 1 min after I placed my order so sent an email. First email back 24 later said there is nothing they can do. After a second email I got an replacement but not with the free gift.

Quick and easy.
I find ordering online great and much easier. I know what I am looking for and what is good for my skin. I do check out new products from time to time.

My Dermalogica account describes me as "Devotee", which I have been for some time, but I've noticed a steady decline in the experience of buying direct from Dermalogica.
It used to be that with most orders there would be some free little sachets of other products to try, sometimes even an unexpected mini with larger orders. Not any more. There used to be free next day delivery, again, not any more. Why a company as big as this can't do free delivery for £200 of product, I don't know.
They don't allow Blue Light Discount to be used with free gifts, even when the customer has spent the required amount to qualify for the free gift, rendering the blue light discount absolutely pointless.
It used to be a really good experience buying from Dermalogica, but in my opinion, it is no longer.
I went elsewhere, found products I wanted, qualified for free gift and got 10% cash back and free delivery.
No point being a loyal customer if you are valued as such.

The products feel beautiful on my skin.my skin feels as if it glowing.

Fantastic service and fast delivery. Without this wash my daughter starts to have acne outbreaks within days. Great product that goes a long way…

I can see I’m not alone regarding Bad Customer Service.
I sent an email to there Customer Service over a week ago and they haven’t bothered to reply, I was going to buy £300 of product but from my experience below and no answer from Customer Service I am not going to bother.

Hi
I have just had a conversation with one of your therapists online and asked for a 4 step routine giving her lots of information about my skin and what I use.
I had the feeling through out that she wasn’t really paying attention to what I was telling her specifically that I use tretinoin 2/3 times weekly and want a routine set around this.
I asked AI for recommendations which made sense when I looked at the products and then told AI about what your therapist recommended 3 of the products she recommended you should not use when using tretinoin.
I’m a little surprised/shocked by these recommendations because it would have caused problems with my skin if I had gone with her recommendations.
It’s really not what I expected from a brand like Dermalogica.
Kind Regards

Update: I did send my original email to the address you provided, I will send again.

Update: No reply to my second email.

Products are amazing unfortunately I was not lucky and got my product damaged. It is more than week and no answer at all. Looks like customer service do not exist for Dermatologica.. shame will have to find other brand who provide one. I have sent all pictures and clearly all precleanser is gone and box wet. ORDER UK443143 Now have to contact bank for a charge back as still no reply from dermatologica. I believe products are too expensive to leave it as it is

The dispenser of one of my products dries up and then suddenly dispenses lots of product. The ultra calming cleanser in the smaller bottle is useless and a lot of waste of product. I contacted customer service and they said they’ve had many other people complain about this and that they’re sorry. Their only advice was that I should have bought the bigger bottle which has a different dispenser so I would not have that issue. Absolutely ridiculous customer service. Even after mentioning that a lot of the product was wasted there was only the standard reply of you need to go to where you’ve bought the product. Absolutely silly! Never will I go back!

Great customer service and very knowledgeable.

I'm a big Dermalogica fan and love trying new treatments so the possibility to try out two new items was too much temptation for me. The sachets arrived very quickly, well packaged, as always. I haven't had the opportunity to use the samples as of yet, but I'm sure I will love them. Dermalogica is the reason I have great skin I believe.

If you are a business dont go with dermalogica! Absolutely awful service! I can't believe they are still going after the worst customer services!

Decided to re-order my favourite SPF as there was an offer of a brightening kit with a £125 purchase. It's expensive stuff so I decided to buy my regular plus a small tube of a different one to try to make up the £125. When I got to the payment page I got a note to say the brightening kit was out of stock. I hesitated for a while but I'm going away for quite a long holiday and wasn't sure if my current supply would hold out.

A few days later I received another email pushing the same offer 'with low stock' of the brightening gift pack. I bet!

If I buy these products from my local salon I always receive a couple of small samples - but they don't hold a huge choice of products. Order online - no samples at all! Once I've finished I'm going to experiment with different brands.

Update after their reply - and if you read their reply you can see the attitude is exactly as others have described! I obviously 'fell between offers' Really???!

I’ve been using Dermalogica products for over three years now (a returning customer after a break). My skincare routine at home is my favourite time of day. Overtime I’ve learnt what my skin needs and change my routine to suit. I also see an amazing skin therapist every four weeks for a Pro 60 treatment (@thehouseofbeautyofficial) and a Luminfusion every few months. Laura is wonderful at what she does - she truly is an expert. My skin has never looked this healthy before.