I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love the products. I am seeing results on my skin and it feels wonderful I’ve had professional responses to all of my questions. I changed some of my prescription strengths and it was an easy pr... See more
Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... See more
Company replied
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... See more
Company details
Information provided by various external sources
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Contact info
United Kingdom
- dermatica.com
3.9
Great
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Formula is A+ quality
I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so well! My skin has a healthy glow now. It was also super easy to start my prescription. The only thing is that I wish pricing was a little more clear up-front. I didn't know it cost extra to add a second ingredient, it would have been a little more helpful if that was more clear up front. But other than that, my experience has been amazing.
February 1, 2026
Unprompted review
I love the products
I love the products. I am seeing results on my skin and it feels wonderful
I’ve had professional responses to all of my questions. I changed some of my prescription strengths and it was an easy process
The website is easy to use. I can adjust delivery times and purchase new products
August 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The cream made my skin peel
The cream made my skin peel, crack and burn, it really wasn’t white eggs I was looking for, I specifically asked for hydroquinone plus some other ingredient combined, but oh well I will probably it purchase again.
February 1, 2026
Unprompted review
Reply from Dermatica
Hello Cassandra,
Thanks for sharing your experience with us.
We include a section within the consultation for you to note down any additional information for our dermatology team, such as current skincare regime, previous usage of prescription strengths and any ingredient preferences.
We would like to reassure you that even if this section is missed, our team are always available and happy to discuss your consultation in further detail, in order to ensure that you can advise us of your skin concerns.
We’re sorry to hear that you are experiencing side effects with your treatment - we’d like to share some tips with you. Please know that it's normal to experience some side effects while your skin is adjusting to new active ingredients, but there are steps you can take to help ease them:
Start using your formula every other night until your skin adjusts to it. It’s normal for this to take a few weeks, so take your time and be patient with your skin.
You can also try using a gentle moisturiser as a buffer between your skin and your formula. Apply it after cleansing, wait 3-5 minutes for it to absorb, then follow up with your treatment.
We’d love to support you further, unfortunately we haven’t been able to locate your account details. Please could you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtcaus
Take care,
The Team at Dermatica
Reply from Dermatica
Hello Holly,
Thank you for taking the time to leave us feedback.
Our team is working hard to get all our products back as soon as possible. While we don’t have an exact restock date just yet, we’ll update our website and notify customers as soon as they're available again.
We really appreciate your patience and understanding while we work to get everything back on track, and apologise for any inconvenience caused by the delays.
If you’re a Dermatica subscriber and need a temporary alternative, your dermatology experts can provide advice; just head to your dashboard to check in with them!
Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcaus
Take care,
The Team at Dermatica
I wish I could give them negative 10…
I wish I could give them negative 10 stars. That’s how bad they are. For one, I signed up for a $4.99 trial a few years ago and cancelled with no problems but never really used the product. I tried to re-sign up three years later and they told me since I had used it in the past I would not qualify fine I get it. They did tell me that since I would be coming back to them they would give me 50% off for rejoining on their website. It says the monthly plan is $30 so 50% of $30 would be $15. For one I never even responded and said OK to this. The next thing I know they are coming up with a treatment plan for me and emailed me what they wanted to treat me with and said it will be shipped out to me. They never discussed this with me or asked if I was OK with this they just went ahead and charge my card $88.37. When I saw what they were trying to charge me I immediately emailed them and asked them to cancel this as this is his way too much money and I cannot afford it especially right before Christmas. It has been over 48 hours and no one has gotten back to me. I went in and canceled my account online yesterday when I had seen the Charge. The tracking number had shown that it had not been shipped out yet and the only a sales order had been created. I emailed them way before the item was set to ship and let them know I did not want their product and I wanted my account canceled and a refund because this was never discussed with me and I never approved that amount of money to be charged nor the products that they were suggesting. I got an automated email saying they are still going to send me another months subscription and basically charge me again in a month?! Like what the hell?! I have filed a dispute with my credit card company and a dispute with the Better Business Bureau. Their customer service is the worst I have ever experienced. Please learn from me and don’t use this service. I agree with another user. I would try something else such as Amazon or Musely although I am very leery to do anything online at this point. These people are heartless and charging people for stuff that was never agreed upon. It would be like buying a $20 meal at a restaurant and then the server charging you $200 and being like sorry that’s what we recommended for you?!
They didn’t even provide an order number just a tracking number.
November 20, 2025
Unprompted review
Reply from Dermatica
Hello there,
We appreciate you taking the time to leave a review, and we're sorry to learn that your experience with Dermatica wasn’t as positive as we’d hoped.
I understand your concern about our cancellation policy. There are a number of reasons we have a cancellation policy in place, and I’d be happy to explain them to you.
Firstly, we’re always doing what we can to improve our service and make it easier to use – so we needed to update our policies to reflect this. That’s why we have a formal cut-off date, so all our customers are clear about when they can cancel their order.
Secondly, we needed to make changes to reduce waste along our supply chain. By introducing a 48-hour cut-off period, this allows us to communicate changes to the dermatology team in our lab, so they don’t create and send your formula for that month. This not only ensures the sustainability of our business but will reduce our carbon footprint, too.
I understand how this experience has made you hesitant to trust online services, and I’m sorry that this situation has contributed to that feeling. Your feedback helps us improve and ensures we provide clearer communication and better support to all customers.
We’d love to support you further. Unfortunately, we haven’t been able to locate your account details.
Please could you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Take care,
The Team at Dermatica
It was great at the beginning
It was great at the beginning. No obvious changes in last severalmomths.
April 15, 2025
Reply from Dermatica
Hello Sharon,
Thank you for taking the time to leave us a review.
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
This is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
We’d always recommend uploading regular photos to your dashboard so you have a view of your before and after for your skin journey. Our team is always happy to review your results and adjust your treatment plan if needed.
Our Customer Care and Clinical teams are always on hand to help with any questions. You can reach us via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The formula I was given seems to be…
The formula I was given seems to be working to an extent. I did get some good help from the help line too about my nose.
July 3, 2025
The product is high quality and their…
The product is high quality and their customer service is very good.
May 10, 2025
Like Consistency…
Like product consistency and have seen some improvement but still need help with dark spots,
May 14, 2025
Reply from Dermatica
Hello Shirley,
Thank you for taking the time to share insights into your experience so far. We look forward to supporting you further to achieve your skin goals!
Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
We would like to reassure you that our team is always available and happy to discuss your treatment and progress in further detail, in order to ensure that you can advise us of your skin concerns and pinpoint any areas of concern to us. You can reach out to us via phone, Live chat, or email through the contact form on our website: https://bit.ly/dmtcahelp.
We are always here to help.
Take care
The Team at Dermatica
Scam Alert – Sends OTC Ingredients, Ignores Cancellation Requests
I signed up with Dermatica specifically to address post-acne dark marks (PIH) and hyperpigmentation. I clearly stated this in my consultation and requested a formula that included hydroquinone, which I have used successfully in the past.
Instead, they prescribed me a product containing only OTC ingredients like adapalene 0.1%, benzoyl peroxide, and niacinamide – the same actives I can buy at Walmart (Differin gel and PanOxyl). These ingredients do not specifically target hyperpigmentation in darker skin tones.
I emailed them multiple times before the product shipped, asking them to cancel the order because it wasn’t what I needed. They ignored my request, shipped it anyway, and charged me for something I explicitly refused.
If your main concern is dark marks or PIH, be warned – they will not prescribe hydroquinone or other effective pigmentation treatments, even when requested. Instead, they push a generic acne formula you can buy over the counter, and they don’t listen when you try to cancel.
I’ve canceled my subscription and will not recommend Dermatica to others. Save your money and look elsewhere if you’re seeking real treatment for hyperpigmentation.
July 28, 2025
Unprompted review
Reply from Dermatica
Hello Sharika,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Dermatica hasn't met your expectations.
Our dermatology team always aims to tailor treatments to each individual’s preferences, including ingredient selection and strength. However, ensuring the safety and effectiveness of any prescribed treatment must remain our top priority. When we’re unable to accommodate specific requests, we do our best to communicate this clearly and promptly.
We strive to provide a flexible, accessible, and supportive service, and we regret that this hasn’t been your experience so far. We’ve reviewed your case and can see that a member of our dermatology team has been in touch via email, offering to amend your personalized formula as a gesture of goodwill. Additionally, the shipping cost has been refunded, as you were not charged for the formula itself.
Please feel free to reply to their email at your earliest convenience so we can resolve this for you as quickly as possible.
Take care,
The Dermatica Team
Not at all happy I specified what I…
Not at all happy I specified what I wanted in treatment wise to focus on etc and they just sent everything opposite of that.
July 9, 2025
Unprompted review
Reply from Dermatica
Hello Jennifer,
Thank you for taking the time to share insights from your experience. It does not sound like your experience has been as expected, and we would like to offer you further support with this.
Our treatments are prescription medications, and strengths and treatment plans are evidence-based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflect the need to balance the benefit delivered by the medication versus any side effects, and this can be titrated up or down according to your needs.
Please be advised that our dermatology team will always take your preferences into account with regard to your treatment, including strengths and ingredients; however, safe and effective prescribing must remain our priority for our patients. Where we are not able to offer you a specific treatment, we will reach out to you to advise you of this. We do try to offer a flexible, accommodating, and accessible service, and we would like to apologise that this has not been your experience this far.
A member of our clinical team will be replying to your email shortly to help you further with this.
We are always here to help.
Take care,
The Team at Dermatica
Charge you with no warning.
Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off ordering tretinoin from Amazon pharmacy for 50% less.
As you can see from their response (which doesn’t even address my issues), their customer service requires a lot of work. I’m doubling down on my conviction that you should try Amazon or musely for customized skin care)
June 6, 2025
Unprompted review
Reply from Dermatica
Hello Colleen,
Thank you for taking the time to share insights from your experience. It does not sound like your experience has been as expected, and we would like to offer you further support with this.
At Dermatica, we are a subscription service and we ship our products every 56 days. Payment will always be made up to 5 working days in advance. Your future dispatch dates can be located by logging into your account.
You can use your personal Dermatica account online to change your next dispatch date by selecting ‘Manage Subscription’ on your User Dashboard at any time. If you have any difficulty acting on this, please let us know.
When amending your account, such as this, we would always ask that you pay careful attention to the expiry date of your product. Our treatments are freshly compounded in our pharmacy upon receipt of a prescription from our prescribers. As a result, our treatments have expiry dates on them, which are based on stability testing. We do not recommend using your treatment beyond this date, as we cannot guarantee the safety or efficacy of your treatment.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The Team At Dermatica
Products really improved my skin
Products really improved my skin. Allowed me to go away from antibiotics to treat my skin.
February 7, 2025
Reply from Dermatica
Hey Nic,
Thank you so much for your 4 star review,
We're happy to hear that our products improved your skin and helped reduce your reliance on antibiotics. Thank you for sharing your positive experience with us!
Take care,
The Team At Dermatica!
Superb!
Excellent effective skin care products that I trust to provide the results I want !
May 2, 2025
Reply from Dermatica
We're happy to hear that our skincare products are effective and provide the results you want. Thank you for trusting us and for your positive feedback!
Take Care
The team at Dermatica
FRAUD
Payment was taken today from my bank. I cancelled my subscription. I will now report this as fraud.
Below is the message I just sent to dermatica.
You took payment without my authorisation. And there is only 1 item that you have sent out. I have reported you for FRAUD. You took payment without even notifying me. Think you are clever offering me 50% if I reactivate my subscription. But only for you to send out only 1 item and not 2 as I had on my previous prescription. I was told to upload new photos before my subscription was able to restart. Something I did not do just yet. But you still go ahead and take payment without contacting me first. BIG mistake committing FRAUD against me.
K Choudhury
April 21, 2025
Unprompted review
Worst product and customer service
Worst product and customer service
Even after reaching out to them , I have never received the product and money has been deducted and when asked about it , no response and no refunds has been done
Don’t go for their marketing strategy
Loss of $60
March 18, 2025
Unprompted review
Reply from Dermatica
Hi Swathi,
Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one.
We’d love to support you further, unfortunately, we haven’t been able to locate your account details.
Please could you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtcaus
Take care,
The Team at Dermatica
The product works for my sensitive skin
I'm absolutely thrilled with my purchases of the hydrating kit and glow kit! As someone with very sensitive skin, I'm always cautious about what products I use, and these worked wonderfully for me. I especially appreciate that they're fragrance-free, which is perfect for sensitive skin. I typically invest in high-end chemical grade skincare products that can get extremely expensive, so I'm delighted with both the quality and affordability of these items. The value for money is outstanding! Can't wait to try more products from this line!
February 14, 2025
Unprompted review
Reply from Dermatica
We're so happy the hydrating and glow kits worked wonderfully for your sensitive skin! We appreciate that you find them both high-quality and affordable. It's great to hear you're looking forward to trying more from our line. Thanks for your positive feedback!
Take Care
The team at Dermatica
10/10
10/10. Totally recommend. I accidentally chemically burned my face and since I’m African American I was left with really bad dark spots. Was desperate when I signed up for the free trial. They prescribed me a formula they that did wonders. It only took a month and my scars are completely gone. I will be going to them for now on for all my skin care needs.
January 30, 2025
Unprompted review
Reply from Dermatica
We're happy to hear that our formula worked so well for your skin! It's wonderful to know your dark spots faded in a month. Thank you for recommending us and for your feedback!
Take Care
The team at Dermatica
Reply from Dermatica
We're happy to hear that our team provided helpful and fast support! Thank you for your positive feedback; we appreciate it greatly.
We are always here to help!
Take Care
The team at Dermatica
I have seen great improvement in my…
I have seen great improvement in my skin texture, tone and overall appearance.
September 30, 2024
Reply from Dermatica
We are happy to hear that our product has significantly improved your skin's texture, tone, and overall appearance. Thank you for sharing your positive experience!
Take Care
The team at Dermatica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.