Velvet Avenue Reviews 44

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were unhappy with their experience overall. Many customers found the product to be of poor quality, often breaking down shortly after purchase or not working as advertised. Reviewers frequently mentioned that the product did not provide a close or smooth shave, and some even experienced irritation or cuts. The refund process was a major point of contention, with many customers reporting difficulties, including having to pay for return shipping to China, which often exceeded the product's value. The customer service was also widely criticized for being unhelpful, unresponsive, and making the refund or replacement process overly complicated. Some people also felt that the product was overpriced for its quality and performance.

What people talk about most

Product

Reviewers express significant dissatisfaction with the product. Many report that the product is faulty,... See more

Quality

People report negative experiences with quality. Many customers describe products as faulty, breaking easily,... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant dissatisfaction, citing... See more

Price

Consumers express strong dissatisfaction with the pricing of products. Many reviewers feel misled, stating... See more

Customer service

Users describe negative interactions with customer service, often encountering unhelpful and frustrating... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Close, wax-smooth type of shave? No. An ordinary electric hair trimmer? Yes. Not a replacement for razors of waxing in my opinion, as it’s cannot get anywhere near close enough to the smoothness of a... See more

Rated 2 out of 5 stars

Dermave trimmers are cheaply made, overpriced, doesn't do what they claim. The whole thing falls apart when you try to clean it. I've gotten better results from cheap brow trimmers from CVS. Don't buy... See more

Rated 2 out of 5 stars

This product not only takes six years to get to you because it ships from China, it also breaks within seconds of using. Which would be fine if parts were easy and inexpensive to replace, but no. If... See more

Rated 2 out of 5 stars

I bought the electric trimmer 2.0 online on March 30, 2025 and it arrived shortly after. But by May, the razor stopped working. I contacted the company and they said they would replace it (with me j... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

44 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful company, missing order

Can't rate the product, as its been 20 days since purchase and my order still hasn't arrived. Customer service is unhelpful, downright hostile, and only replies in the middle of the night. Sketchy "Yanwen Express" delivery service apparently takes 6 days to deliver from NJ warehouse to MD and sends it back to the warehouse for "exceptions". Save your money and time and don't buy this.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible product and worse customer service

Horrible. Product (trimmer 2.0) didn’t work, they would not refund me or replace. Kept asking me to send videos of the product not working, which I did, but got me nowhere. After 3 weeks of going back and forth I finally disputed with my credit card, which I won.

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

Product doesn't work and I can't get a full refund

This trimmer is made of cheap materials and it DOES NOT CUT HAIR without many, many passes over your skin. There are some areas it just won't even cut. I wrote to the company and they will either only give me 20% off and I can keep it, or they'll give me a refund but I have to pay return shipping!! I told them I wasn't going to pay return shipping because it doesn't function. They told me it wasn't considered "defective" to them because it powers on and off! That's their only criterion. What a joke.

July 21, 2025
Unprompted review

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