Dermawavepro 

I had a derma wav wand given as a present brand new and sealed and its dead after charging it overnight. Unable to find where it's from no customer service on the instructions nothing 😒

Device bought, not delivered, email sent advising of non delivery, no reply.
Tried ringing telephone numbers on website, not able to connect as number not receiving incoming calls.
TOTAL SCAM - why someone has given them 4 stars for bad service is beyond me. You should be able to leave no stars

Didn’t even want to give 1 star as they are an absolute rip off do not buy been going back and forth since April so their 90 Day money back guarantee is utter rubbish, they now can’t find my original order but quite happily took my money in the first place DO NOT BUY!! TOTAL SCAM

i ordered a Derma wave, which took 3 week for delivery. i tried ringing their support number which no one answers. when plugged the Derma wave in, it did not work. there was no instructions, which is why i looked on you tube to see if i was not operating it properly. which is when i saw this page of reviews from people who have been conned the same way. i am wondering if it would be worth reporting it to trading standards.

Scam. Do not buy

Puchased this product 10th June 2025.....$99.99.....still waiting for it.....obviously I got tottally ripped off....not happy...Dermawave pro sent me an email asking me details about my purchase ...I sent details a week ago and I still have not heard anything from them....not happy

My daughter bought this for my birthday it came with no instructions and does not work, I am now going to return and try get a refund don’t hold out to much hope though by reading other reviews, wish I had read these reviews before buying, do not buy

Their website went strange when I wanted to order, in so far as it didn't show me my order had gone through. So I tried again, same thing happened. So last try! And it went through. I then discovered I had been charged 3 times and 3 orders had gone through, in error.I only wanted one. I contacted them several times and the bottom line was " they don't refund for errors like this and suggested I try to sell the excess ones. I liaised with them several times during tge whole of June. They were adamant they could not refund and refer to their T&C. Also stated they do not have the facility to refund?.
They then closed the message thread saying the case is closed. I ordered the item thinking, at the time, from a UK company and expected a pretty quick delivery. I got an email from them saying due to such demand the productwill be coming direct from their supplier which was from China. I placed the order end May and have just received 2 of the 3 mistakenly ordered items. Today is Friday 4th July. Around one month for delivery They will only refund if you have tried the product to their specification and it is broken or not working properly. It has ended up costing me £150 instead of £50. What can I say? Think before you order. Check for their order confirmation.
If this happens to you, you are on your own. No refund .

I have tried for weeks for someone to get back to me as the dewave didn't have much feelings about my face and no one will get back to me it's only a computer that asks back the money they have had so disappointing

My Mum bought a Dermawave pro & they didn't send her a manual or the E books promised. I tried to get hold of them & found their phone number tells you to use WhatsApp. Couldn't find their WhatsApp number as it doesn't seem to exist. I am very unhappy as they said you could send it back & there is no address or number to get in contact with them. I suggest no to buy this for anyone thinking about it as I think it's a scam.

dont buy it, its a scam and dangerous! I made a misrake to waste my money and they refused there refund guarantee as stated on their website.