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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the effectiveness of their skincare items and the wide selection of scientific brands available. Many people also appreciate the efficient delivery service, noting that orders arrive quickly and are well-packaged. However, some customers experienced issues with their orders, such as missing items or products arriving damaged. There were also instances where the customer service response was perceived as unhelpful or slow, particularly when dealing with product expiry dates or order discrepancies.

What people talk about most

Product

Clients share positive opinions on product, often praising the wide selection of scientific skincare brands... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Customers generally report positive experiences with delivery services, often praising the speed and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the authenticity and freshness of products, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tried a couple of products from Dermoi. The brands look solid and the descriptions are actually helpful when choosing. Delivery took a bit longer than expected but support replied quickly and explaine... See more

Company replied

Rated 4 out of 5 stars

Good choice of products. I’ve ordered twice now and received a discount code each time for my next order. They did miss off a free gift but were quick to respond once I queried this. They acknowledged... See more

Company replied

Rated 4 out of 5 stars

Browsing the site is easy and the information provided is quite useful. My order arrived safely and everything was correct, it just took longer to arrive than expected.

Company replied

Rated 4 out of 5 stars

Had an issue with an out of stock product ordered and requested a refund and it didn't take long at all to recieve my money back.

Company replied


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. e-Commerce Service
  4. Skin Care Products Vending Machine
  5. Vitamin and Supplements Store

Written by the company

The first and only Concept Store for Scientifically-verified skincare. Confused by skincare labels and disappointed with results? Our in-house scientists rigorously analyse and approve every product you find at our store, so you can be confident in the quality of your skincare.


Contact info

4.0

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic!

Fantastic!! Quick delivery came in a beautiful gift box will definitely use again

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

Found this website via google

Found this website via google. Really happy with the pricing , delivery time was excellent and the little samples as a free gift was fab! Also the presentation gift box was a great touch too. Will definitely use this company again.

April 22, 2020
Unprompted review
Rated 3 out of 5 stars

Seen a little difference going to give…

Seen a little difference going to give it some time see how it goes if I don't see a difference I won't buy it again think the applicators are a bit of a con

April 4, 2020
Unprompted review
Dermoi logo

Reply from Dermoi

Hi, we're sorry to hear you aren't fully happy with your products.

Could you please send us a message on support@dermoi.com to share a little more about the products you don't enjoy? We are always looking to improve and understand that everyone's skin reacts differently to certain products.

We are also happy to put you in touch with one of our aestheticians to help you get the best results from your products.

Rated 5 out of 5 stars

Lovely experience with Juliet

Lovely experience with Juliet, my skin looked really lovely particularly a couple of days after. Really recommend, better results than facials I’ve had that cost twice as much.

February 20, 2020
Unprompted review
Rated 5 out of 5 stars

Juliet was excellent

Juliet was excellent, she explained the treatment in detail, each of the different stages was explained, the different products etc as well as aftercare. I would definitely recommend a treatment from Juliet and would book her again on my next visit to London.

February 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - delivered on time with great packaging and will certainly use this company again. More professional than my previous supplier

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Had a very gentle peel and now my face is radiant! Juliet was very professional and explained me every step of the treatment. Thank you Dermoi x

January 17, 2020
Unprompted review
Rated 5 out of 5 stars

Great, professional treatments

Wonderful treatments! Just had my second Dermoi facial and both times with a brilliant therapist called Juliet. She is knowledgable, professional, polite, experienced and explains everything thoroughly. The first facial a month ago left my skin looking glowing, radiant, youthful and healthy. I was happy that any little spots healed up quickly over the following couple of days after, which was great (I tried the IS Clinical Fire and Ice treatment which included a peel). Tried the Osmosis facial today, which is anti ageing and tailored to my skin. An LED light was used which was very relaxing. My skin currently looks shiny (in a very good post facial way that it should do) fresh and glowy, even though I’m pretty tired. Looking forward to the next treatments already! No down time with these treatments, nothing painful and worth it as an investment to keep your skin looking good. I’m very fussy and don’t often leave reviews. Thanks Dermoi, very grateful you have this service in the comfort of your own home! Have ordered skincare on their website as well, over all a very positive experience.

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Vary happy.

Easy website and vary fast delivery, My package was also very well wrapped. I will be ordering from dermot again.

November 1, 2019
Unprompted review

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