I'm completely blown away with how amazing my recent experience was with Derna. I was so happy to have been able to find a discontinued pair of Satorisan shoes on their website but I was nervous about... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really fast delivery, kept in touch throughout the order and delivery process which was greatly appreciated. Lovely staff who email to check all is well. They reminded me of the (very expensive) impor... See more
Company replied
I was looking for men boots and found this online store with many beautiful products at great prices. I read the other reviews and they were positive. I ordered a pair, had a question regarding the tr... See more
Company replied
I have been regularly shopping with Derna for four years regularly and I have had no reason to return anything. The quality of products is always high, shipping is really fast and the service is more... See more
Company replied
Company details
About DERNA
Written by the company
Fondato nel 1987 Derna é un gruppo di boutique che propone capi e accessori moda unici e di alta qualitá.
Da oltre 30 anni, Derna coniuga ricerca e tradizione selezionando i migliori designer e artigiani del panorama italiano e internazionale che valorizzano il gusto, i materiali e l'unicitá dei loro prodotti.
La visione di uno stile Made in Italy etico e contemporaneo, da vivere online e nei nostri punti vendita.
Pagamento
Spedizioni
Resi
Note legali
Scopri le nostre ultime novità
Contact info
Vicolo Parrocchia, 4, 37018, Malcesine, Italy
- +39 045 7400 370 / +39 3486914300
- info@derna.it
- derna.it
4.9
Excellent
831 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good shoes, fast delivery
This was my second experience of online purchase with Derna. Better would be only in the store
January 7, 2025
Reply from DERNA
Thank you for your feedback and for choosing Derna.it again for your online purchase! We strive to make each online experience as rewarding as visiting our store in person. We appreciate your continued support and look forward to serving you again, whether online or in-store.
Best regards,
Giovanni D.F.
customerservice@derna.it
Fast delivery and good prices
January 7, 2025
Reply from DERNA
Thank you for your feedback! We're glad to hear that you appreciated the fast delivery and found our prices at Derna.it to be competitive. Looking forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
Great Online Shopping Experience
My second time ordering a pair of boots online from Derna.
A Derna representative reached out to me to make sure I am aware that my order entails import duties and taxes I
would be personally responsible for.
Shipment was prompt, and the boots arrived in no time.
Product quality is without question impeccable making the entire experience nothing short of excellent.
January 3, 2025
Reply from DERNA
Thank you for sharing your experience with us! We're delighted to hear that your second order with Derna.it was as successful as the first. We appreciate your recognition of our effort to ensure you were informed about the import duties and taxes. It's wonderful to know that the shipment was prompt and the boots met your expectations in quality. We look forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you for your feedback! We're thrilled to hear that you experienced very fast delivery, are pleased with the product, and received excellent customer service at Derna.it. We look forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
Excellent service
Excellent service; easier than buying from many US on line companies.
December 30, 2024
Reply from DERNA
Thank you for your wonderful feedback! We're delighted to hear that you found our service at Derna.it to be excellent and even easier than purchasing from many US online companies. We strive to provide a seamless and efficient shopping experience for all our customers, no matter where they are located. We look forward to serving you again in the future!
Best regards,
Giovanni D.F.
customerservice@derna.it
Easy purchase and easy delivery.
December 30, 2024
Reply from DERNA
Thank you for your feedback! We're glad to hear that both the purchase and delivery processes were easy at Derna.it. We look forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
Great product and fast delivery
December 16, 2024
Reply from DERNA
Thank you for your feedback! We're delighted to hear that you're pleased with the product and impressed by the fast delivery from Derna.it. We strive to maintain high standards in both our products and services. We look forward to your next visit!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you for your feedback! We're delighted to hear that your Italian boots from Derna.it arrived on time and quickly. It's great to know you love them. We look forward to providing you with more quality footwear in the future.
Best regards,
Giovanni D.F.
customerservice@derna.it
Will definitely order again
I was looking for men boots and found this online store with many beautiful products at great prices. I read the other reviews and they were positive. I ordered a pair, had a question regarding the tracking and received a prompt response. The delivery was fast, so I’m a yet another satisfied customer. Highly recommended store.
November 25, 2024
Reply from DERNA
Thank you for sharing your positive experience at Derna.it! We're thrilled to hear that you found our selection appealing and our prices great. Thank you for choosing us for your men's boots purchase!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you for your kind words! We're delighted to hear that you found our service at Derna.it to be excellent and our team friendly. We look forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
LEMARGO | ANKLE BOOTS
I am from Bulgaria and I am ordering for the second time.
Extremely correct attitude!
I recommend!!!
Best regards...
November 4, 2024
Unprompted review
Reply from DERNA
Thank you for your continued trust in ordering from Derna.it, especially the Lemargo Ankle Boots! We're thrilled to hear that you've had positive experiences with us and appreciate your recommendation. We're looking forward to your next order and continuing to provide you with excellent service.
Best regards,
Giovanni D.F.
customerservice@derna.it
Customer oriented
First order to DERNA with prompt reply from them. Very pleasant to find out that DERNA is a customer oriented company.
October 28, 2024
Reply from DERNA
Thank you for sharing your experience with your first order at Derna.it! We strive to ensure each customer feels valued and supported. We look forward to serving you again and continuing to meet your expectations!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you for your positive feedback! We're thrilled to hear that you love the shoes and are pleased with the shipping process. At Derna.it, we strive to provide excellent products and service, and it's great to know we've met your expectations. We look forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
The shipping was fast and delivery was…
The shipping was fast and delivery was spot on. The shoes are the same stunning work of art as on the pictures, strong and massive but super comfortable!
September 25, 2024
Reply from DERNA
Thank you for your wonderful feedback! We're thrilled to hear that the shipping and delivery met your expectations and that the shoes are just as stunning in person as they are in the pictures. It's great to know they combine strength and style with comfort. We appreciate your kind words and look forward to serving you again at Derna.it.
Best regards,
Giovanni D.F.
customerservice@derna.it
Absolutely fantastic
Absolutely fantastic! I love the shoes, speedy delivery. Thank you very much.
September 6, 2024
Reply from DERNA
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you love the shoes and are satisfied with the speedy delivery. At Derna.it, we strive to provide the best products and service, and we're glad we could meet your expectations. We look forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you for your great feedback on Derna.it! We're thrilled to hear that you were satisfied with the quick delivery and the quality of our products. We strive to provide excellent service and are glad to know we've met your expectations. Looking forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you, Aleks, for your positive feedback on Derna.it! We're thrilled to hear that you consistently find good deals with us. Looking forward to providing you with more great deals in the future!
Best regards,
Giovanni D.F.
customerservice@derna.it
Derna woven leather loader
The item l bought is completely as described on the web site, of top quality and artizan design. The support team was also very helpfull with clarification.
July 10, 2024
Reply from DERNA
Thank you for your wonderful feedback! We're delighted to hear that your purchase of the Derna.it woven leather loafer met your expectations in terms of quality and design, and that it was exactly as described on our website. We're also pleased to know that our support team could assist you effectively. We look forward to serving you again in the future!
Best regards,
Giovanni D.F.
customerservice@derna.it
Reply from DERNA
Thank you for sharing your happiness about with us! We're thrilled to hear that you had a great experience ordering from Derna.it. We look forward to serving you again soon!
Best regards,
Giovanni D.F.
customerservice@derna.it
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.