Deryan Reviews 6,695

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their sturdiness, durability, and good materials. Many find the products to be exactly as advertised, meeting or exceeding their expectations. The ease of assembly and the comfort provided by items like car seats and strollers are also highlighted as positive aspects. However, some people were dissatisfied with the response times and order fulfillment. Several customers reported significant delays in receiving their orders, with some waiting weeks or even months without clear communication or tracking information. There were also instances of incorrect or incomplete orders, and a lack of timely responses from customer service when issues arose.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the sturdiness and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, missing items,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the product's quality,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Response time

Clients share negative opinions on response time. Many customers report having to follow up multiple times,... See more

Based on these reviews

Rated 4 out of 5 stars

Great product. Friendly customer service. Getting in touch with them during the process to communicate correction of postal address was tricky. A message did not get passed on to the relavant internal... See more

Rated 4 out of 5 stars

The quality of the stroller was in line with my expectations, it is easy to pack and the delivery was very quick (even when ordering from another country). The stroller is a bit bigger than I expec... See more

Rated 4 out of 5 stars

The full customer experience was good and the bike is perfect. Only the website can be improved a little it has some bugs and is not that user friendly.

Rated 4 out of 5 stars

The delivery is not the following day or within 1 week. So disappointed. And the stroller is defective but is fine. I like the stroller is lightweight.

Company replied


Company details

  1. Baby Store

About Deryan

Written by the company

Vindingrijke baby- en kinderproducten ontwikkelen om het dagelijkse leven voor ieder gezin een stuk makkelijker te maken, dat is al meer dan 20 jaar de missie van de DERYAN familie!

Deryan

Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!

Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.

Discover Ontdek alle campingbedjes >

Contact info

3.6

Average

TrustScore 3.5 out of 5

7K reviews

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Rated 5 out of 5 stars

I am very satisfied with this child car…


I am very satisfied with this child car seat from Deryan B.V. The quality is excellent! Thé materials are solid and well finished. In addition, it is very pleasant and comfortable my daughter feels perfectly at ease in it, even during long journeys. It is a reliable product that I highly recommend.

March 31, 2026
Rated 1 out of 5 stars

The tent has a pole that was broken…

The tent has a pole that was broken when I bought it. I have to reorder a new one and send back the whole tent.

After 6 months, a pole has broken. I realized that i had no reimbursement. That was done quickly.

But gor the tent pole they promised me, after 10 messages on whatsapp, one from the contact, and another one by email, they answer ok after 3 months. One month later, nothing. I wrote the last month 3 messages without any answer.

I strongly recommand to order in another serious website

Bought july 2025, second one to replacer the first tent 1 week later, reimbursement 4 months later, and still waiting for a new tent pole for another 4 months without any answer

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Explorer Luxe Tricycle

We bought an Explorer Lux push tricycle – folding, with a basket, in a cream color. The bike is very high-quality, beautiful, and exactly as described. I recommend the product and seller.

March 30, 2026
Rated 5 out of 5 stars

Car seat Colin, nougat. Good seat

The product we ordered (car seat Colin) is really good and convenient for babies as well as toddlers and older children.
But what saddened me was that I had to wait quite a long time to get it. When I send them a mail, the answer was that it had already been delivered, which wasn't true. It took many mails and sleepless nights to get my order, but in the end I did. So happy end and the car seat is really worth it's money.

March 31, 2026
Rated 2 out of 5 stars

Buggy wasnt what i expected, not free to return

Buggy wasnt what i expected, baby wasnt not upright enough, wanted to return the item (have looked before i ordered the buggy if returning it would be free, yes is was), after wanting to return it, needed to pay an extra 6 euros, it was only free if you order a different product from deryan, what I didnt want...

March 31, 2026
Rated 2 out of 5 stars

Late delivery

Ordered almost 2 weeks ago, still didn’t receive the package. No communication, nothing. It said “order today, receive tomorrow” though. I ordered here before so I’m quite sure the quality will be good. Very annoying though if you expect it the next day…

March 25, 2026
Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY

DO NOT BUY ANYTHING FROM THIS COMPANY.
Please read all the negative reviews first - don’t waste your time or money on ordering anything. I’m still waiting on £155 refund from last August. My experience is one of AI responses to a failed delivery and promises of another DPD delivery which never passed customs so it failed twice. Then when I requested a refund I was directed through the WhatsApp service which deletes your messages.
Worst customer service ever.
Dreadful company that promises everything but delivers nothing.

April 1, 2026
Unprompted review

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