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Rated 5 out of 5 stars

Great selection of artwork and frames. Big shout out to Alexandra Gater for her use of Desenio artwork in many of her makeovers and for helping me discover a truly inspiring company.

Rated 4 out of 5 stars

If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you... See more

Rated 3 out of 5 stars

I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check... See more

Rated 2 out of 5 stars

Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the co... See more

Company replied

Company details

  1. Decoration and Interior Design Store
  2. Art Dealer
  3. Poster Store

Written by the company

When our customers are happy and satisfied, we are happy and satisfied!


Contact info

4.0

Great

TrustScore 4 out of 5

689 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Difficult and inconsistent

I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check out. Don’t really know what’s going on on the website, but a bit difficult to use those are the only reasons for 3 stars

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Wide selection of product

Wide selection of product; easy to navigate.

October 22, 2025
Unprompted review
DESENIO CANADA logo

Reply from DESENIO CANADA

Hi,

Thank you for your review! We’re glad to hear that your experience with us was positive and we look forward to seeing you again.

Desenio

Rated 4 out of 5 stars

Fabulous choices

October 14, 2025
Unprompted review
DESENIO CANADA logo

Reply from DESENIO CANADA

Hi Patti,
Thank you so much for your lovely feedback!

We’re thrilled to hear that you enjoyed our selection and found choices you love.

Wishing you a wonderful day!
DESENIO

Rated 3 out of 5 stars

It took two days to place an order…

It took two days to place an order because the order address was not working as it should. Once customer service was talked to on the phone I was able to place the order. Hopefully it will be delivered properly.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

I don.t like being charged twice.

Love the selection

Have not received anything/
Credit me 116.27

August 3, 2025
Unprompted review
DESENIO CANADA logo

Reply from DESENIO CANADA

Hi Joan, we’re glad to hear you’re happy with the articles. We hope to see you again.

Desenio

Rated 5 out of 5 stars

Back for more!

I originally purchased a poster gallery for my kitchen. I’m not great with choosing decor for my home. Desenio made it easy. I liked being able to see what different frames would look like on the selected posters on the site before purchasing. The assembly was easy. The gallery looks amazing. So, I’m back to buy more for my laundry room and pantry.

July 16, 2025
Unprompted review
Rated 4 out of 5 stars

Good selection of art and a nice…

Good selection of art and a nice variety of sizes and framing choices. I also like the option to switch from cms to inches! (I'm old). The only caveat - great that the delivery was free, but I couldn't see a way to choose express delivery, which I would have liked. If it's not available, a small note to that effect would be helpful. Otherwise, I like this site and it's products.

July 8, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful prints and posters

It was vey difficult to check out … tried using PayPal and VISA numerous times

The products are excellent. Some seldom seen gems!

I received a print from an order placed a few weeks ago. The packaging was excellent, the arrival time period was reasonable, the print is beautiful and on very good paper stock.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute hot garbage

Absolute hot garbage. I've ordered twice for business. They are never on time, you'll likely get charged an extra 50% in duties, and their response to every question is "well the fine print says" .... ar how about you don't write in BIG BOLD LETTER 3 to 5 business days when it takes that long just to ship the items out. Completely useless company. Avoid at all costs

May 27, 2025
Unprompted review
DESENIO CANADA logo

Reply from DESENIO CANADA

Dear Customer,

We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.

Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

DESENIO

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