While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wonderful posters with very nice quality. There are many options about the style, the colours and the theme of the poster. It is an easy and a cheap way to change the decoration in your home or in you... See more

Rated 5 out of 5 stars

I had the best experience ever with customer support. Just as I was sending my question, I started receiving a helpful answer—almost instantly. It felt like an AI feature was assisting in real time, a... See more

Rated 5 out of 5 stars

I chose Desenio because it was very easy to find what I wanted and had more options about the size of the painting I bought.

Rated 1 out of 5 stars

I ordered a poster at 28th of January, and while I got charged in my bank, I never received an order confirmation email by Desenio. I reached out to their support immediately, but there is no wa... See more

3.9

Great

TrustScore 4 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst customer service ever!!!!

I ordered a poster at 28th of January, and while I got charged in my bank, I never received an order confirmation email by Desenio.

I reached out to their support immediately, but there is no way to talk with a real agent but just a random AI agent that gives generic responses and can't actually help with support. When I tried to do, the AI agent was creating a ticket for my case. It's been 8 days and no response from them!

I am really mad and disappointed from their support to such a simple problem!!

January 28, 2024
Unprompted review
Show reviews in all languages. (39 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look