I was unable to order frames using my laptop. Tried different cards to make a purchase but nothing worked. After entering card details the payment window just hangs and won’t go away or move to the n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
2-4 days delivery in Sweden is a lie. Ordered my posters in April 4, now it’s Apr 10 and they are not delivered. I’m going on a trip tomorrow so won’t be able to pick it up on time. Disappointed
products are delivered in the promised shape and quality, reasonable time. I wish the webpage could gave the possibility to to mix and match products and see how they would look like. Now there are s... See more
Great selection of posters, and the prices are OK when they have a sale (which they often have). Very helpful customer service who helps out quickly. A package was lost with the delivery supplier,... See more
Company replied
Company details
Written by the company
När våra kunder är glada och nöjda är vi glada och nöjda!
Contact info
Inget showroom ännu
- 08-12058700
- kundservice@desenio.se
- desenio.se
4.0
Great
34K reviews
Replied to 73% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got the largest size images but…
I got the largest size images but thought the images were a bit grainy and not as clear as I would have liked. However, not as obvious from a distance so not a big deal. Delivery took a lot longer than 2-3 working days, took almost double the time. Packaging was great and returns worked smoothly though!
April 21, 2020
Unprompted review
Great service
Fast and great service. Very happy with choices provided and quick delivery. Tack Desenio
April 21, 2020
Unprompted review
Still Waiting
They sent me a email to review and they havent sent the order yet...after 2.5 weeks of waiting
April 12, 2020
Unprompted review
Superfina posters
March 29, 2020
Unprompted review
disappointing service and wrong product descriptions
The colours and descriptions in the website are not matching reality. I ordered a so called “beige” poster that is actually grey and when I complained they said the colour is as it should and they did not accept taking it back. Very disappointing customer service for a business that relies on this to drive trust and business.
March 23, 2020
Unprompted review
Reply from Desenio.se
Hi Lina,
Thank you for your review.
We’re sorry you feel that way. We aim to show the true nature of our products on the site as
accurately as possible.
You are always welcome to create a return. If you have further questions regarding this or your products we kindly advise you to get in touch with our customer service.
/DESENIO
Nice product
Nice product, I only expect to have a glass protection instead of plastic
March 21, 2020
Unprompted review
Superfina posters on alltid bra service…
Superfina posters on alltid bra service on nagot strular//Anna
March 19, 2020
Unprompted review
It is hard to find what would look good…
It is hard to find what would look good on your Wall, so I like Desenio that I can easy return the product. Prints are very good quality.
March 1, 2020
Unprompted review
Beautiful posters and superfast…
Beautiful posters and superfast shipping.
February 20, 2020
Unprompted review
Great customer service
Great customer service, very fast delivery and qood quality of poster! I’m really happy.
January 31, 2020
Unprompted review
Will recommend this online shop
I am very happy with the service, delivery and the products that I bought.
January 26, 2020
Unprompted review
Always excellent service and products
Always excellent service and products! :)
January 11, 2020
Unprompted review
Lisa was very helpful and friendly
Lisa was very helpful and friendly.
They fixed my problem quickly, and the frames and posters are beautiful!
January 8, 2020
Unprompted review
Very good service and so happy with the…
Very good service and so happy with the picture frames I bought.
January 4, 2020
Unprompted review
Good quality print poster and very…
Good quality print poster and very decent frames, The shipping was fast as well. Thanks!
December 28, 2019
Unprompted review
Good quality prints and quick service!
December 21, 2019
Unprompted review
bad quality of one of the items
December 17, 2019
Unprompted review
Reply from Desenio.se
Hi there,
Thank you for your review,
We are sorry you are not totally happy with your order. Because we cannot see that you have contacted us earlier, our customer service will contact you shortly
Have a nice day!
/DESENIO
super service!
December 3, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.