Designer Outlet Sales Reviews 35

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Parcel didn't arrive. Very poor customer service. I'm £117 out of pocket and still no closer to a refund. No reply to my emails asking when I will be refunded, this being the only way to get in tou... See more

Rated 5 out of 5 stars

Very good experience. Prompt delivery, genuine, brand new Clarks Originals Weaver GTX. Unfortunately I had to return them as they didn't fit. My refund was issued as soon as they received them bac... See more

Rated 5 out of 5 stars

Brought a pair of Clark’s Originals and they were a little big on me. Hugo at customer service was great in ensuring that I could exchange for a smaller size. Hugo kept me informed with tracking detai... See more

Rated 5 out of 5 stars

I would like to thank Hugo who helped me exchange a pair of boots, within 1 week I had a new pair delivered, I have bought several items from this site, I would definitely recommend. Excellent comm... See more

Company details

  1. Clothing Store

Written by the company

Designer Outlet Online Sale for mens womens & kids clothing footwear & accessories 💥 Always inline and off-price 💥


Contact info

3.3

Average

TrustScore 3.5 out of 5

35 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Parcel didn't arrive

Parcel didn't arrive. Very poor customer service. I'm £117 out of pocket and still no closer to a refund. No reply to my emails asking when I will be refunded, this being the only way to get in touch.

Would probably use another site, very poor customer service in comparison to alot of other sites.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

I pay for perfumes £120.outlet deals…

I pay for perfumes £120.outlet deals perfumes. Com the didn't send my order. Not replied my emails. Not good.i asked to refund my money back. Please don't buy anything from them .you never know how we work hard to get paid. But you scammed.people's.

July 4, 2025
Unprompted review
Designer Outlet Sales logo

Reply from Designer Outlet Sales

Hi ... we do not sell perfume so this cannot be a genuine experience with us. Please provide us with your order number and check you actually shopped on our platform. KR DOS

Rated 5 out of 5 stars

Could not be more pleased! Only positive things..

I couldn’t be more pleased with my experience shopping here! From start to finish, the communication was absolutely fantastic—quick responses, clear updates, and an overall seamless process not to mention incredibly fast delivery. Their prices are amazing, especially considering they sell 100% genuine, authentic products, which can be so hard to find elsewhere at this value.

I did encounter a small issue with my order, but it was handled so swiftly and efficiently by their incredible customer service team that it left a lasting positive impression. They truly go above and beyond for their customers, and it shows.

Honestly, I only have good things to say about this store and will definitely be shopping here again. Highly recommend to anyone looking for quality products at unbeatable prices with exceptional service!

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Wowzers

Wowzers, only ordered yesterday and arrived today. 100% as described. Loving my new Clarks Original Wallabees. Will defo purchase again.oh and accurate colour description. Thanks so much

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Contacted them via email and they responded very quickly. Dealt with my query efficiently. Much appreciated, will definitely recommend this company to others, designer clothing at great prices thank you.

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect! 2 Ralph Lauren Tees come super quick with secure delivery. Love it. Thanks guys!

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Really Impressed with this company

Really Impressed with this company. Placed my first order with them late on Sunday evening and received my order by Tuesday lunch time. Was kept up to date with the order and delivery slot. Pleased with the item I ordered too. Will definitely be ordering more.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend

Ordered tall hunter wellies, they came and are perfect. Good communication from the company and timely delivery, super happy! Wouldn’t hesitate to order again ☺️

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer services

Ordered a pair of Hunter Wellies in black for my son, delivery came within 2 days and i recieved Navy wellies. Contacted customer services and within the hour, Hugo got back to me stating they were re-sending the correct shoes and to keep the Navy ones as a gift, the replacement came the next day, no faults at all and excellent customer services. Thank you!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very good experience.

Very good experience.
Prompt delivery, genuine, brand new Clarks Originals Weaver GTX.
Unfortunately I had to return them as they didn't fit. My refund was issued as soon as they received them back.
I hope I'll find something my size soon on their website soon, bc the prices are very good.
Recommended! 👍

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

I have made my order an almost a ago month later…

I have made my order Almont a month ago and no order as arrived and no contact number to speak to anyone

May 10, 2024
Unprompted review
Designer Outlet Sales logo

Reply from Designer Outlet Sales

Hi Dwayne ... we have sent multiple emails to you about this including 3 today after your email earlier .. please check your junk folder ... DPD returned your parcel to us and we have been asking for you to confirm your address and post code is correct so we can resend it. I do not want to post your private details on TP but please check your email folders for our emails and respond ... or we can refund your purchase? KR DOS

Rated 5 out of 5 stars

Brilliant customer service

Gorgeous product and fantastic customer service. Prompt response from my query and great round brilliant customer service.

Il definitely be back to shop here again in the future.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Utterly faultless customer service…

Utterly faultless customer service which is a rare thing today. Brilliant communication, excellent product at a great price. I am massively surprised at any of the negative reviews - they seem fake to me (rather than the products they're complaining about!) ! My experience has been very positive and my daughter is thrilled with her bag. Once a delivery was sent to the wrong address (note, not the fault of this company - an error from DPD). This was rectified within an hour of my raising the problem and was dealt with so professionally that I thought I'd landed in a parallel universe!! Many thanks. Would highly recommend this company and I don't often write reviews so this is high praise indeed!

May 14, 2024
Unprompted review

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