Excellent service. Next day delivery. Had one radiator where I’d ordered the wrong size. They arranged collection (at no charge), and provided a refund promptly. Ordered the correct size and again ne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were so lucky to find these rads to replace two existing , fitted perfectly . Delivered within in few days with very good info on delivery position & time . Pity I can’t add picture 😊
Company replied
Having just had a new kitchen fitted we had been searching for a towel rail to finish things off. We came across the coloured products. The communication with Designer Radiators Direct was first class... See more
Company replied
Brilliant service from start to finish. Prices are genuinely competitive. I have ordered 8 Radiators to replace old ones. Have been kept updated the whole way — fast dispatch, secure packaging, and... See more
Company replied
Company details
About Designer Radiators Direct
Written by the company
Designer Radiators Direct is the one-stop-shop supplier of affordable designer radiators, towel radiators and accessories. Catering to all rooms in your home or commercial space, we aim to bring our customers only the best in designer radiators.
An Unbeatable Range of Radiators
At Designer Radiators Direct, we showcase an unbeatable range of radiators carefully created from a hand-picked selection of over 20 premier brands. Offering an array of exceptional traditional, bespoke, standard and designer radiators in a variety of colours, finishes, sizes and types to suit your need - we guarantee satisfaction.
Free UK Mainland Delivery
Along with boasting an enormous range of radiators in UK, we deliver your radiators right your doorstep, ensuring comfort, simplicity and efficiency every step of the way.
Leave Us Your Feedback
We value your feedback tremendously because it lets us know if we are on the right track or if we need to improve any areas of our service. Thank you for taking the time to help us become a better company for the future.
Written by the company
Free UK Delivery
Free delivery to UK mainland addresses when you order from Designer Radiators Direct.
*For Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please call for appropriate rates.
Contact info
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, PRESTON, United Kingdom
- 01772 395333
- enquiries@designerradiatorsdirect.co.uk
- designerradiatorsdirect.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality installation instructions and measurements
Wrong radiator shipped initially. Was replaced with correct item promptly.
Installation instructions are very poor and measurements provided for fixing brackets were incorrect.
February 25, 2026
Reply from Designer Radiators Direct
Hi Peter, thank you for your feedback. We’re sorry to hear that the installation instructions and measurements did not meet expectations, although we’re glad the correct radiator was sent promptly.
Your comments are important to us, and we will take them on board to help improve our instructions and overall experience. Thank you - Cameron, Sales Manager
Excellent trader,I would definitely…
Excellent trader,I would definitely recommend and the purchase is great no damage..
February 19, 2026
Reply from Designer Radiators Direct
Hi Valerie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reply from Designer Radiators Direct
Hi Frank, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Brilliant service radiators were…
Brilliant service radiators were delivered when promised. Very good products and a very good company to deal with .
February 10, 2026
Reply from Designer Radiators Direct
Hi Gary, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Another superb radiator
Another superb radiator, delivered earlier than expected, great service
February 2, 2026
Reply from Designer Radiators Direct
Hi Daff, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
I ordered 3 radiators 2 weeks before…
I ordered 3 radiators 2 weeks before not an issue at all. Decided to have another one installed in the living room so reordered another brilliant service and good quality.
March 2, 2026
Unprompted review
Reply from Designer Radiators Direct
Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Excellent Service again
Simple ordering, good products and hassle-free prompt delivery makes us a repeat customer.
February 11, 2026
Reply from Designer Radiators Direct
Hi John, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
A beautiful product
A beautiful product, packaged carefully and received just two days after placing the order. Impeccable service. I would use this company again and certainly recommend them to friends and family.
January 20, 2026
Reply from Designer Radiators Direct
Hi Sally, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reply from Designer Radiators Direct
Hi Darren, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
It wasn’t a good look when the radiator…
It wasn’t a good look when the radiator s were delivered in boxes that looked as if they’d been shipped all around the world and been rejected 10 times and repackaged. The boxes were absolutely battered ripped and torn and sellotaped back together so it was no wonder there were slight scratches on the radiators. If it wasn’t for the fact that I’d booked a plumber to fit them I would have sent them back disgraceful and I took pictures of the packaging for proof
January 20, 2026
Reply from Designer Radiators Direct
Hi Mark, we’re very sorry to hear about the condition your radiators arrived in.
We certainly don’t dispatch goods in that state, so it’s likely the damage occurred while being handled at a courier depot. That’s not the standard we expect, and we’ll be looking into this with the carrier.
We appreciate you taking photos and bringing this to our attention. - Cameron, Sales Manager
Very straight forward ordering process
Very straight forward ordering process, clear responses, good delivery and pleasant to deal with.
January 27, 2026
Reply from Designer Radiators Direct
Hi Stephen, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Courier let you down
Ordering radiator online was easy.
I had to contact customer service by email and phone and got quick and helpful responses from both.
Your couriers DX Express sent me an email on the Friday (2 days after order was placed) stating that they had my radiator and it would be delivered on the Monday. It arrived 4 days later.
When you have paid £30 for delivery, you expect it to be on time. More than happy with my radiator though 😊.
January 21, 2026
Reply from Designer Radiators Direct
Hi Jacqueline, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
delivery was really quick and the…
delivery was really quick and the radiator is even better than I imagined it would be.
January 20, 2026
Reply from Designer Radiators Direct
Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Easy ordering and great service
Ordered online which was easy and straightforward. Got a call almost immediately to check order and delivery. Order was delivered in time and with care. Good just as described. Would definitely use again.
January 18, 2026
Reply from Designer Radiators Direct
Hi David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Good product delivered as promised
Delivered as promised. Good quality product. Easy to install.
January 14, 2026
Reply from Designer Radiators Direct
Hi Andrew, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Very nice radiators
Very nice radiators. Colour matches the picture on website. Only criticism is on the wrapping it stated it was white so had yo ope to make sure was correct colour
January 8, 2026
Reply from Designer Radiators Direct
Hi Yvonne, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reply from Designer Radiators Direct
Hi Rosemary, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Reply from Designer Radiators Direct
Hi Tracey, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Excellent company .
Excellent company from my initial enquiry to purchase of electric radiator was a walk in the park on a sunny day.
It was nice to be able to actually talk to someone who was very helpful, transparent & knowledgeable.
Answered all my questions & placed my order.
I was kept informed of delivery & able to track the delivery vehicle to my door delivered within the time slot .
I recommend this company 100%
January 7, 2026
Reply from Designer Radiators Direct
Hi David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
Arrived quickly with no issues
January 6, 2026
Reply from Designer Radiators Direct
Hi Barry, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.