Scam site, don’t use! Ordered item which never arrived. Tried contacting them many times and had zero responses. Terrible customer service, terrible company.
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See what reviewers are saying
I ordered some trainers. After a week I was feeling anxious because of the cost and bot knowing this company and after reading the negative reviews I sent an email asking if they knew when i could... See more
Ordered Nike panda dunks, took about a week to receive email of dispatch. I emailed them and I got a reply back, was assured they are getting shipped out the next day which it did as I received my dis... See more
Absolute scam of a company. Do not use. I waited way over the the estimated time for delivery of trainers. When they eventually arrived I didn't need them anymore as I had to purchase elsewhere becaus... See more
Company details
Written by the company
We at Designer Supplier are a high end fashion store that thrive in delivering a completely unique luxury shopping experience for our valued customers
Contact info
United Kingdom
- help@designersupplier.co.uk
- designersupplier.co.uk
2.6
Poor
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Disappointed ☹️
Advertising items & selling items that are not in stock!! Wasting peoples time. Very disappointing
May 17, 2022
Reply from Designer Supplier
Hi Corrina,
Sorry to hear that your order was delayed and a refund was processed due to stock discrepancies.
Apologies for the inconvenience caused.
Kind Regards
Designer Supplier Customer Service
Ordered some panda highs
Ordered some panda highs, came within 2 days, very happy customer!
May 13, 2022
Unprompted review
Still not arrived!!!
Still not arrived!!!! Been ordered for over a month, ruined my granddaughters birthday as they are for her! God only knows when they’ll arrive!
Don’t buy from unless you’re prepared to wait and wait and wait and still wait.
May 11, 2022
Reply from Designer Supplier
Hi We're extremely sorry you're unhappy with your order.
As stated in our terms and conditions all items take 3-5 business working days for all items to be processed and shipped out to you, this does not mean 3-5 working days for the delivery to be made. Your order was placed on the 4th May which was a Wednesday. This means 5 working days was Wednesday 11th May 2022 as the weekend's are not business working days. If you check your tracking number the item has been shipped out to you and should be with you tomorrow (13th May 2022). Again we're extremely sorry for not being able to deliver the item before your granddaughters birthday, and I hope this clears up any confusion caused.
Kind regards,
Designer Supplier Customer Service Team
Quick delivery and perfect trainers
Quick delivery and perfect trainers! Thank you so much
April 25, 2022
Unprompted review
Ordered 2 pairs of trainers
Ordered 2 pairs of trainers, money was taken, had to chase up when delivery would be to be told they are out of stock and would take a week which I was happy with, then got no reply and was just refunded
April 5, 2022
Reply from Designer Supplier
Hi Harriett,
Sorry to hear that your order was delayed and a refund was processed due to stock discrepancies.
Apologies for the inconvenience caused.
Kind Regards
Designer Supplier Customer Service
Disappointed first order.
Disappointed. Placed my first order, paid and received an email confirmation. Three days later my order was cancelled with no explanation.
March 26, 2022
Reply from Designer Supplier
Hi Dapper,
Thank you for your feedback - we do really apologise for letting you down here.
Due to the huge influx of orders over this period we experienced some minor stock issues with the model you ordered which resulted in us not being able to fulfil your order.
We apologise for any inconvenience caused and we hope we can rectify this issue with you.
Kind Regards
Designer Supplier Customer Service Team.
Great service received item within 48…
Great service received item within 48 hours and so happy with the item.
Will purchase again.
March 3, 2022
Unprompted review
Quickest delivery
Quickest delivery, amazing shoes, overall a really great experience
March 2, 2022
Unprompted review
Quick Delivery ordered on Friday…
Quick Delivery ordered on Friday received on Monday! Exceptional service x
March 1, 2022
Unprompted review
Brought my boyfriend the Jordan 4 Red…
Brought my boyfriend the Jordan 4 Red Thunders for his birthday and they arrived within 2 days! Great customer service will definitely be back
March 1, 2022
Unprompted review
Brought the chenille decoded candy…
Brought the chenille decoded candy tracksuit and it arrived 2 days later. Fast delivery will 100% be ordering from here again.
February 4, 2022
Unprompted review
Ordered a pair of Jordan 4’s
Ordered a pair of Jordan 4’s - told a week later they’re out of stock. Said it would take 3-5 days for a refund - it’s been 8 days and still no refund! SCAM!
January 28, 2022
Unprompted review
Reply from Designer Supplier
Hi Suli,
Thank you for your feedback.
We are sorry to hear that you had not received your refund.
All orders take 3-5 working days to be processed and shipped out and refunds take 7-14 working days to reach back to your original payment method.
A full refund should have been processed back to you and if you still have any questions please do not hesitate to contact us at help@designersupplier.co.uk where we will be happy to assist you further.
Kind Regards,
Designer Supplier Customer Service
I recently purchased the ice blue…
I recently purchased the ice blue trapstar jacket because it was out of stock everywhere! The jacket arrived promptly and it fits perfect. Couldn't be happier!
January 27, 2022
Unprompted review
Purchased a pair of Air Jordan 4…
Purchased a pair of Air Jordan 4 Shimmers and they arrived promptly and without any delay :) will definitely be returning!
January 6, 2022
Unprompted review
I haven’t received no tracksuit
I haven’t received no tracksuit & no messages from the company to let me know what’s going on
January 5, 2022
Reply from Designer Supplier
Hi James,
Thank you for your feedback.
We can see our customer service team will be emailed you to ensure a solution was reached regarding your order.
Kind Regards
Designer Supplier Customer Service Team
Ordered two pairs of Nike Dunk Low…
Ordered two pairs of Nike Dunk Low Michigan States for my two boys and they arrived literally within 2 days! Couldn't have asked for anything better :)
December 31, 2021
Unprompted review
Ordered Jordan 4 at a £450 price tag…
Ordered Jordan 4 at a £450 price tag for them to arrive in a completely damaged box! On opening the box they had creases all along the front like they had been worn. Sons Xmas completely ruined!! And they are now ignoring emails
December 31, 2021
Unprompted review
Reply from Designer Supplier
Hi Laura,
Thank you for your feedback.
After discussing with you via email, it was confirmed on our end that the manufacture of these shoes specifically have factory flaws which is what was seen on the shoes from your end.
As stated in our terms and conditions; Designer Supplier is a reseller, not a manufacturer and therefore unable to hold responsibility for the performance, durability or longevity of the products sold. We provided you with a refund with your order which should be back with you now.
These T&C's were accepted at checkout when placing the order with us.
I hope this clears up all confusion and this resolves this matter.
Kind Regards
Designer Supplier Customer Service
Ordered Nike dunk trainers
Ordered Nike dunk trainers although they came out of stock , they noted my concern and managed to get them for me for my son at Christmas, customer service was top notch !!
December 27, 2021
My package was delivered promptly and…
My package was delivered promptly and was exactly what i ordered. Great efficiency and highly recommended
December 22, 2021
Ordered some trainers for my daughter…
Ordered some trainers for my daughter for Christmas and just before the were due to arrive got an email saying refunded so I replied to say why and they never got back to me and now only replied to ask for a review
December 22, 2021
Reply from Designer Supplier
Hi Samantha,
Thank you for your feedback and apologies for the delay here.
We experienced a large influx of orders over the Christmas period which unfortunately led to some delays in certain models. When we cannot guarantee sufficient delivery times due to the current availability of orders the order gets cancelled to improve time efficiency.
Apologies again and sorry for the inconvenience caused.
Kind Regards
Designer Supplier Customer Service
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