DesignRush Reviews 304

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and engaging communication, making collaborations pleasant and productive. Many people highlight the excellent service, noting the efficiency and ease of working with the company, and appreciate how their projects are showcased and promoted. Reviewers also find the website to be a valuable platform for businesses to gain visibility and connect with clients, leading to qualified leads and partnerships. However, some customers were dissatisfied with the company's review submission process, mentioning that their attempts to leave honest reviews about agencies were not accepted or received no response. These people felt that the platform appeared more like a curated promotional directory rather than a transparent review platform, as it only accepts feedback from clients of listed businesses, not from consultants or professionals with direct experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the project management and... See more

Website

Reviewers highlight positive aspects of the website. Many customers find it an amazing platform for... See more

Marketing

Users describe positive interactions with marketing. Customers are satisfied with the well-crafted and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with DesignRush has been a great experience. They deliver high-quality articles every month. The articles are on-time and perform well, with the best performing article surpassing 2000 views.... See more

Company replied

Rated 5 out of 5 stars

It has been a truly great experience working with DesignRush. Even after my account was banned, their support team went above and beyond to help me get listed again. The platform is fantastic, and its... See more

Rated 5 out of 5 stars

Kia was a wonderful interviewer on the DesignRush podcast and I truly felt researched and seen! As a result we really got deep into the conversion and LinkedIn space together. Thank you for making... See more

Company replied


Company details

  1. Media Company

Written by the company

DesignRush.com is a media platform and B2B marketplace connecting businesses with agencies through expert reviews and agency ranking lists, awards, knowledge resources, and personalized agency recommendations for vetted projects.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought top spot #1 for my seo agency…

I bought top spot #1 for my seo agency from design rush. Their traffic is fake. All the traffic i'm getting is people trying to sell me SEO services. Not a single lead during 4 month period.
When I left a review 2 days back on trustpilot they replied me on trustpilot and said they'll contact me. But they didn't contact me. Nor do they reply to my emails. They only care about their reputation.
Folks this is what will happen if you're not careful. Save your money. I warn you don't go for this company.

August 12, 2024
Unprompted review
DesignRush logo

Reply from DesignRush

Hi Pankaj,

We take all feedback seriously, and therefore, we must address certain points in your review. DesignRush is an established platform trusted by numerous leading agencies for its reliability and integrity. We have a long history of providing valuable services, and the positive experiences of our many satisfied clients speak in our favor.

Your claim about our traffic being "fake" and your experience of receiving irrelevant contacts suggest a potential misalignment in your approach or expectations rather than an issue with the service provided. We have not encountered similar complaints from our other clients.

Your business practices have raised significant concerns, leading us to thoroughly review our interactions. This review has only confirmed our decision to terminate our business relationship with you. We prioritize working with clients who share our commitment to ethical and transparent practices, and unfortunately, this was not reflected in our dealings with your company.

Rated 5 out of 5 stars

Thank You Ines & Design Rush!

Ines Nikolic reached out to me about featuring one of my designs on Design Rush. Ines was very kind, friendly, and professional. I am truly honored to have my work featured on Design Rush and am very thankful to Ines for choosing my work! Thank you Ines and Design Rush!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Trusted Professionals

DesignRush is a truly revolutionary company for us as designers. They are professionals spotting talent and showcasing our work to a global audience.

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Unethical manner! They will steal your leads give it to others.

Unethical manner! If you have a listing with them and someone contacts you through them, they will hold that inquiry in their system, and they will contact that customer directly and bid for their own or sponsored agencies.

Let's say customer A contacts agency B through their website. The inquiry will be held on DesignRush's server and Design Rush will contact customer A directly and tell them to choose their own or sponsored agencies. All without knowing by the agency that was actually contacted by customer.

Here is the email message they sent to customer A (names are replaced)

Hi [Customer Name],
Thank you for reaching out to [Agency Name]! They will contact you shortly.
In the meantime, if you like, we can bring you 5 proposals from verified agencies.
Our agency experts’ team can hand pick for you the most qualified agencies for your project, based on your requirements, budget, expectations, preferred agency location and relevant work.
We will save you time & connect you with the most qualified agencies
It’s totally free.
In order for our team of experts to better understand your requirements, please pick a time on the calendar for a quick call.
If you prefer to discuss your project via email, simply respond back to this email.
We are looking forward to finding the right partner agency for your project.
Best,
DesignRush Marketplace Team
[their email address]
DESIGNRUSH | B2B Marketplace Connecting Businesses with Agencies
Agencies, browse open projects on our Marketplace!
Brands, find the best agencies for your project here!

April 17, 2024
Unprompted review
DesignRush logo

Reply from DesignRush

Hi William,

We're genuinely sorry to hear about your experience. Your feedback helps us improve, and we hope to regain your trust in our services.

Emails like this one help us educate brands about our Marketplace, a service that can further assist with their agency search. All qualified contact forms are delivered to an agency's inbox directly, which gives them a fair opportunity to secure the lead. Clients are not obliged to secure our complimentary service.

Kindly contact us at agencysupport@designrush.com if you have any other concerns or questions.

Regards,

DesignRush Team

Rated 1 out of 5 stars

Fake reviews in my / my company's name

I found fake reviews on this website using the name of myself and my company. Obviously their verification practices are sorely lacking and they cannot be trusted.

April 4, 2024
Unprompted review
DesignRush logo

Reply from DesignRush

Hi Carlton,

Thank you very much for bringing this to our attention!

We are committed to identifying and addressing any instances of fake reviews on our platform, and we have been working on making our reviews verification more stringent in recent years.

That said, we temporarily disabled the review until we’re done with the investigation.

Regards,
DesignRush Team

P.S. We encourage users to flag suspicious reviews and report them to reviews@designrush.com.

Rated 1 out of 5 stars

Rigged platorm and bad company

Bad company for employment and a very bad platform that's rigged with only a few companies taking the first places (one of them being the owner) on all categories. And all top positions not being partners are paid ones. The lists are not objective or correct at all, especially since the agency that owns the platform is on all the list and in all the top positions.

Update on the reply: Requesting info about my identity is a serious violation of many laws and thankfully, unlike you, Trustpilot abides by them. Also, you tried to get my review removed before replying, not sure why you would bother so much. As for context, I am familiar about your company on both ends, so I do know how everything functions and how reviews get added and deleted and which companies get pushed up and how.

February 6, 2024
Unprompted review
DesignRush logo

Reply from DesignRush

Hi Kat,

Thank you for sharing your feedback! We are disheartened to learn of your negative experience, as it doesn't align with the standards we strive to uphold.

We appreciate it when our employees and clients leave honest reviews as it helps improve our business, which leads us to the following:

1. We requested information on your identity, but we never received a reply. We won't be able to address your concerns without full context, and it is questionable to proclaim such statements about a company you're unaffiliated with.

2. Our ranking system is based on the Bayesian Average and considers various factors to ensure accuracy and objectivity. Sponsored positions are crucial in this business. This information is available on the website. However, this doesn't impact the quality of the listings as sponsors that can afford the most competitive categories in most listing websites similar to DesignRush are considered the best in the industry.

3. Some companies are full-service agencies, which explains their positions in many categories. We understand how it might suggest bias, but a quick look at the agencies' reviews, ratings, and portfolio will explain their rankings on the listings.

We hope this clarifies. Our lines are open if you would like to help us verify your identity. We value your perspective and will directly address any issues you claim to have.

DesignRush Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look