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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and robust construction, often highlighting their aesthetic appeal and functionality. Many consumers found the items to be well-made, sturdy, and effective for their intended use, with some even reordering for family or work. The delivery service is frequently noted as fast, efficient, and on time, with packages arriving in great condition. However, some customers were not happy with the order process, particularly regarding receiving review requests before their products had arrived. A few people also mentioned issues with tracking parcels or delays in shipping, and in some cases, products were not received as expected due to courier errors. Additionally, a small number of users found that certain products, like laptop stands, were not suitable for larger or heavier models.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as sturdy, elegant, and... See more

Quality

Customers consistently note positive experiences with quality. Reviewers describe products as sturdy,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speedy... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robust, simple and very reasonably priced laptop stand. However, note that whilst it may work with some of the latest 17.3" laptops, it isn't suitable for larger/heavier models like mine because too... See more

Rated 5 out of 5 stars

This portable laptop stand was so good that I immediately ordered two more for family members. The stands are exceptionally well made and will be easy to stow away in the bag that is supplied wit... See more


Company details

  1. Computer Accessories Store
  2. Cell Phone Accessory Store

Information provided by various external sources

We are a new, innovative consumer electronics brand with a very simple premise: Basic human needs. Applying the concept of desire and human motivation across consumer electronics gives our extensive range a unique twist through purposefully calling ...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product

Quality product, delivered as stated. Took a risk that it fit an IPad Pro with 12.9 screen but fit no problem.

December 14, 2024
Rated 5 out of 5 stars

Great

Made a mistake when putting in my shipping address, and they contacted me asking if I'd made a mistake and would like to correct it before they shipped to me. 10/10 ty

August 2, 2024
Rated 5 out of 5 stars

Great experience

First time using this site . Fast delivery. Item as described. Would recommend and use again. Only thing i would say is that I didn’t get an email or anything to say it had been despatched.

August 2, 2024
Rated 5 out of 5 stars

Highly recommend

Highly recommended. Web support was brilliant: questions asked before purchase and very helpful guidance came practically instantly. The product design has clearly been very well thought out, and as a result it does its job perfectly. The high quality construction and solid heavy build is brilliant and I am sure it will last a very long time as a result. Impressive all around, from support to product design to high quality build along with easy installation; worth every pound spent, thank you.

July 17, 2024
Rated 4 out of 5 stars

Buy with confidence

Item quickly despatched, works as expected, no problems. Docked a star for not sending an email to tell me item was on the way (yes, I checked the spam folder). Otherwise, all good.

February 27, 2024
Rated 3 out of 5 stars

Does this Company Exist? Terrible Customer Service

The item I bought didn’t fit my device. My mistake. Their returns process asks you to obtain a return number before sending the item back. I have tried a dozen times to obtain this but have received nothing, no communication at all. They have sent me emails about their products so have my details. I sent a signed for letter which was delivered asking to be contacted. Nothing!!
Addendum: I have received a full and honest explanation from the company, refreshingly so. I am now able to return the item, which was of good quality, just not suitable for my needs due to my own error

January 28, 2024
Unprompted review
Desire2 logo

Reply from Desire2

Hi Malcolm,

Looks like we let you down a bit here. Where I say we, I mean I.

I retired the support mailbox and thought I had changed everything on the website to reflect this. Apparently not! (will get changed everywhere today – thanks for bringing this to my attention)

Then I got a new machine and could not get access to the enquiries mailbox for some days so your messages were missed.

I can only apologise for the frustration this must have caused.

SO – no problem to return the stand for a refund. Please see email with details.

Thanks for your custom and apologies once again.

Kind Regards
Justin

Rated 5 out of 5 stars

Justin was very helpful

Justin was very helpful. I messaged to say I hadn't had my order and he sorted it out for me found out what had happened and kept me updated on the progress. I would shop here more often as the product I ordered arrived in lovely condition and the price was good.

October 30, 2023
Desire2 logo

Reply from Desire2

Hi Karen, So glad we were able to sort this for you and you are happy with the lapdesk! All the best, Justin

Rated 5 out of 5 stars

Excellent quality products

Recently ordered the portable laptop stand and the mouse mat and they are fantastic. Perfect for a work from home set up - great quality, no slipping and no scratching the desk. Arrived quickly too. The products are even better than expected and really useful to have at home. Would 100% order again!

August 30, 2023
Unprompted review

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