DES Renewable Energy Ltd Reviews 261

Excellent experience. Plenty of information back and forth before deciding. Neat and tidy job. Kept to the time scale agreed. Knowledgeable fitters. Can recommend.

Very helpful and resourceful team. Good quality products and install teams very helpful and considerate. Aftercare and support very good.

The process from start to finish was great. The team recommended a system, showed us diagrams, and walked us through the whole process over the phone and email. The only difficult part was figuring out whether we should apply to have our battery hold more power, but this was resolved quickly.

Of all the suppliers we spoke with DES was the only one that sent contractors to assess our home and take measurements, which meant they were able to recommend more solar panels in our system and preempt any potential issues with installation (such as a tricky scaffolding set up).

As a result, the installation process was exceptionally smooth and well communicated, and any minor delays (which were at most a day) were promptly addressed. Installation was a fully managed service, and our project manager even offered to speak with our neighbours since the scaffolders needed to use their house as leverage. The installation service took around 48 hours and was very professional, including a walkthrough of what had been fitted and how to use it with the app.

The solar panels look super smart on the roof, and the battery box has been installed neatly in our loft. The team had a hard job running cables through the house to connect the battery to the electric, but you wouldn't be able to tell they had to lift all the floorboards. Overall, excellent work, and we are enjoying our solar panels! ☀️

After years failing to get an installer to actually turn up, the salesman turned out to have an electronics background, so that we could kick around a more than averagely complicated system, and agree how to proceed.

I chose to do the cable laying and groundwork.
All DES installation operations were professionally performed. I was very pleased with this.

But the after-sales had a glitch. When I sent messages to the DES help e-mail address, they were not replied to. In the end, I decided that they were not being read.

It turned out that the system was not performing as expected - even allowing for bad siting etc. It took several weeks to get a response from DES.

However when I did, a visit from an engineer brought results. It turned out that some panels were reverse connected. With this rectified, and a "factory reset" to the system, it now works better.

My next step is to have shading trees trimmed - which should happen this week.

It will be good to substantially generate my own electricity.

Very professional from the start to the end.
Very conscientious work force, explained each section as they got to it, couldn't fault the whole experience.

Thoroughly professional company with everything sourced internally so one point of reference for the whole installation, solar panels, battery, inverter etc. employed workforce so no outside contractors, a big plus. Excellent service, highly qualified electricians and all work carried out on schedule to a very high standard. Highly recommended.

From the beginning the quote process, pre sales information and follow up on our questions was great. Quote accepted and the pre process continued well. After GNO approval, scaffolding went up quickly and installation began, problems were then discovered due to mistakes made by a surveyor who had been to the house. surveyor is no longer with the company.DES identified the mistakes quickly and accepted responsibility for them, rectified them quickly and the process continued seamlessly albeit slightly delayed. George did an amazing job positioning the inverter and batteries!

DES have been very helpful in choosing the best system for our bungalow. We went for an in roof system which looks really smart. The installation went well with the guys doing a good quality job on the roof and inverter/battery system and offered good advice. When we had a couple of issues the service team were quick to respond.

Every part of the process was professional and easy. The designer was very knowledgeable and listened to what I needed. The installation team were efficient tidy and polite. I was very happy with the work

From our initial door-step discussion, thru planning and system selection, post-install questions, and acquiring the necessary documents for our SEG application, the DES Renewables team have provided expert, unbiased and quick responses through every step of our installation journey.

Scaffolding was put up and removed in a timely fashion, the panel installers were polite, efficient and ensured the site was clean and tidy before leaving. Additionally, even though located on the front roof aspect, the panels blend in well with the house and against neighbouring properties.

The Sunsynk electrical plant is located in the garage, and all external and inter-connecting cabling has been fitted with care, and sympathetic to the external and internal aesthetics of the house. The electrician also took time to ensure that we understood what was being installed, where, and why, and that our preferred install options were taken into consideration where appropriate.

The complexity of the install should not be underestimated, and the electrician remained on-site until well past normal finish time on both days to ensure that the system was fully installed and working as expected, and that we had installed, activated, and understood the workings of the physical components and the Sunsynk monitoring app before leaving site.

A software/battery anomaly was identified during the first nights operation, and the electrician investigated and went out of his way to return to amend the Inverter settings the following morning to resolve.

Although the plant has only been operative for the last month, the benefits and efficiencies of the system are working probably better than expected, and battery storage should be considered a must to maximise the solar generation and related financial benefits.

In summary, the whole experience from sales to install completion has been a smooth and competent experience. DES offer a competitive price for the size of the system installed (12× 450w panels, Sunsynk 5kw Inverter, 2x Sunsynk 5.1kw batteries), with several configuration alternatives proposed, and no pressure to purchase. Based on our install experience, we would be happy to recommend DES as a supplier of choice to anyone considering a solar install within their supported area.

DES, supplied, connected and fitted my solar panels, they were, punctual, reliable and tidy. they explained
Everything clearly and never tried to oversell
i have recommended them to both of my daughters as they were so good

We had a great Experience with DES from the start to end and this goes without saying that DARREN the designing engineer was always available to assist through out the entire process. Great response from this company at all times approached. They listen and Deliver A+++

We were really impressed with our whole experience from start to finish in our dealings with DES Renewable. There were no hard sales techniques and the whole quotation process was very easy. My queries were answered in full and there was no pressure to complete, we were given the time and space to think things over before we committed. I found pricing was competitive. All the administration was carried out by DES and after Network approval, installation scheduled promptly. I was particularly pleased to see that all the work was carried out by their own staff and not sub-contracted out to different people. All their staff were very friendly, polite, and kept us informed throughout. If only all companies were as easy to deal with! We would not hesitate to recommend DES Renewable.

Excellent professionals. Did precisely as agreed on time and on budget. Very polite and capable staff.

A very efficient and seamless service, all of the trades from scaffolders to electrician were top notch .
I would highly recommend DES

I originally searched the web across Somerset and Dorset, I rang five companies all told regarding fitting solar panels on my house in Somerset. I chose DES in Ferndown because of their professional touch on the phone with my initial enquiry. Oliver,the gentleman I spoke was very patient and answered all my questions to my satisfaction. He looked at my house through Google Earth and followed this up with a full information pack on DES with proposed fitting details details of cost and also a time scale for all the work to be complete. I also asked to be put in touch with two clients of DES, spoke to them both and had total re-assurance from them on the standard of components and installation used by DES. Without exception, all work was completed on time apart from battery delivery four days late, but the system was up and working despite this glitch. All the staff at DES are very professional and helpful, I would not hesitate to recommend the company.

Absolutely brilliant from first contact to installation completion. DES explained everything clearly with no hidden costs or grey areas. They worked with me on the best solution for my needs using their professional experience and exceptional customer service. An excellent transparent company and a pleasure to do business with them. I highly recommend them!!

We placed an order with DES renewables to supply and Install a Battery to store power supplied by Solar panels. From start to finish the friendly Service, help and assistance was perfect with the Battery being delivered and Installed on the agreed date and time. Thank you VAS for a very neat tidy job Installing the Battery and equipment and leaving it in full working order. We received the Handover package soon after, thank you DES. We know we can contact you at any time for advice.

Great service from start to finish. Would definitely recommend as a Company to have your solar panels fitted.

Friendly, helpful, professional team who provided a good all-round service.
Good value for money PV Solar installation.
I have every confidence in the work carried out and am pleased with the end result.
I would definitely recommend this company, I felt safe in their hands.