Desser & Company Reviews 

1,662
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

We are delighted with the new cushions we ordered from Desser for our Madrid cane suite. Would highly recommend this Company. Our initial inquiry regarding the replacement cushions was efficiently... See more

Rated 5 out of 5 stars

Beautiful rattan furniture - 2 single opera light oak chairs + lamp table and footstool to match in biscuit. Well built, sturdy and very comfortable. Ordered 1/10 and delivered 11/10 Very pleased w... See more

Rated 5 out of 5 stars

Thank you very much for the prompt arrival of our new seat cushions.  Please pass my thanks to Phil who I spoke to on the phone a couple of times.  I placed my order with him.  The delivery came quick... See more

Rated 4 out of 5 stars

Purchased a Juno Pergola on the 23rd July 26, arrived on the 10th August 26 (advertise 5 to 10 day delivery on website) not sure where the delay was? However the delivery company were excellent a... See more

Company details

  1. Cane Furniture Store
  2. Furniture Manufacturer
  3. Furniture Store
  4. Garden Furniture Shop
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

Founded in 1919 and still a 4th generation family run business, we provide a luxury range of natural rattan furniture, indoor conservatory furniture and outdoor garden furniture. Our cane furniture is made using the finest Grade A rattan, sourced from Indonesia and then assembled by us in the UK. You can be sure to find a mix of modern conservatory furniture as well as more traditional wicker furniture. From wicker chairs, rattan mirrors, sideboards and console tables, we supply furniture designed to be used in any room of the house. We also have our own cushion department, so all of our cushions are hand-sewn here in the UK, providing the utmost comfort and quality. Check out and request samples of of our fabrics. Our outdoor furniture sets range from classic rattan lounge sets to luxury modern outdoor sofas and garden dining sets. We provide Aluminium garden sets with upholstered cushions and the range varies from garden dining sets, garden lounge sets, rattan corner sofas, and sun loungers, perfect for patios, small gardens, big gardens, and even poolside!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 25% of negative reviews

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4.6

All reviews

(1,662)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. From the start we have had clear and helpful communications on price and delivery. We were offered a super quick delivery which didn’t fit our plans so Desser were quick to meet our requirements. Oh I should add that the conservatory suite is great / comfortable and well made to our requirements.

December 4, 2025
Unprompted review
Rated 3 out of 5 stars

Delivery system left much to be desired !

Was very disappointed with the delivery, the crew refused to unpack the box as said it would not go through the Patio door and they had to unpack in the room furniture was going in. Then they just took off !!
We had to wait over the weekend until a different crew could deliver.
Furniture is very nice , appalled about delivery .

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

…A satisfied customer

WE had a lot of trouble finding a company that could help us but Desser was a wonderful find. So helpful and excellent service and quality material and workmanship.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely furniture

Company were happy to hold my furniture till we moved into our house and then let me choose a date.Kept up to date on time for delivery. Happy to take cardboard wrapping away. Friendly and polite. Furniture was lovely and well made.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

We ordered a 3 seater sofa based on the…

We ordered a 3 seater sofa based on the picture on the website. This was to match the 2 seater and footstools We have already. We assumed that the default cushion cover pattern was as per the picture. Not a bit of it...Desser does not supply the cover pattern in the pictures! So we now have a 3 seater sofa that does not match the other furniture. The Manager eventually phoned but he defended the indefensible. The website is extremely misleading, something which the Manager accepted but is not prepared to do anything about. Very, very disappointed. I guess that we'll just have to put the sofa on Gumtree. What a waste of money for two OAPs in their 70s. Sleep well Mr Desser Manager.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied customers

The furniture we chose is excellent quality, expertly made and beautifully finished. We were so impressed with the service we experienced, from the moment we entered the showroom until our suite was delivered, on time, as specified and with the utmost care and courtesy.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Excellent ordering system, easy to use.
The quality of product is also excellent.

Would recommend Dresser to family and friends.

A very happy customer.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed impressed with the service and quality

Really impressed impressed with the service. Already have Dessert conservatory furniture which has been excellent. The cushions and covers needed replacing. The samples arrived promptly and the new cushions/ covers arrived a few days after placing the order. Quality is excellent. Thank you!

November 7, 2025
Unprompted review
Rated 4 out of 5 stars

Conservatory furniture

The furniture we ordered was exactly what we were looking for to replace our existing conservatory furniture. The furniture was delivered to where we asked and unpacked with the bulky rubbish taken away. Unfortunately after looking closer at the second sofa we ordered the frame was a different model. We contacted Desser immediately and they arranged to replace the sofa frame in 7 to 10 days. This was done without any problems. So all the furniture now matches and very happy with the service

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great helpful team

Great helpful team, good price with quick delivery. Everyone from viewing to chairs in place were friendly and helpful

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Furniture

The experience was great as we could look online at what items we wanted and saw how they looked. It was easy to purchase the goods we looked at which arrived promptly and were well packed. The chairs are of excellent quality and comfortable to sit in. They look great in our Conservatory.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
The item I wanted was no longer being made, but Desser were able to find a piece of fabric and make the item for me.
I would definately recommend Desser.

October 15, 2025
Unprompted review
Rated 4 out of 5 stars

Good service from Desser.

Good communication.Although my order was delayed when it arrived it was extremely well packaged and a very good delivery service.Would like to say thank you to Desser and Co and also to the delivery company.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Super efficient and perfectly made…

Super efficient and perfectly made cushions covers. I ordered material from an independent company to be delivered to Desser &Co to be turned in to cushion covers for some Desser conservatory furniture. With David's help in sales everything went super smoothly and with the minimum of fuss. The new cushion covers arrived quickly, are to my design and fit perfectly. They have really brought the old conservatory furniture to life. Thank you very much David and the team.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish
The furniture is excellent and the delivery process was also faultless with regular updates right up to the day of purchase.
The two guys that actually delivered the suite on the day were also excellent. Very professional and respectful

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Furniture delivered on time and installed without fuss, excellent condition and price, would highly recommend.

October 20, 2025
Unprompted review

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