De Toyboys Reviews 17

Reply from De Toyboys

Updated Mar 4, 2026

Dear Santiago,

Thank you for providing your order details.

After checking our system we found your order, and it appears that the item you purchased is a pre-order item:

My Hero Academia S.H.Figuarts – Izuku Midoriya (14 cm)

This product is scheduled for release around September, which is why it has not been shipped yet. Pre-order items are always shipped once they become available from the manufacturer.

We also noticed that when we tried to reply to an email you sent to us yesterday. the message was returned to us with the notification that your mailbox is full, which likely explains why you have not received our earlier messages.

Today we also attempted to reach you by phone to clarify the situation, but unfortunately we could not reach you.

Of course we are happy to help resolve this quickly. Please feel free to contact us via our customers service
once your mailbox is available again, and we will gladly assist you further.

Reply from De Toyboys

Oct 2, 2025

We regret to see this review, as it paints a very misleading picture of what actually happened.
The customer chose to cancel the order, claiming to have found the product cheaper elsewhere. We asked for proof so we could match the price. The link he provided, however, pointed to a private seller on a second-hand platform, not to a store.

Despite that, we still granted him a €40 discount. We also explained that a discounted order is treated as a new pre-order, which means it goes to the back of the delivery queue — a normal and transparent policy for pre-orders, not an attempt to refuse a refund.

The customer then called and emailed us repeatedly — dozens of times — insisting that this was his “normal way of doing business” and that he had done the same with other shops. This approach made resolving the situation unnecessarily difficult.

He also demanded access to our internal payment system to “verify” the refund. We explained, quite reasonably, that we do not share private business banking data with individual customers. Unfortunately, this only seemed to make him more upset.

We acted fairly and in good faith throughout this process. It is disappointing to see the facts misrepresented in this way.