Deuxlapins Reviews 

19
TrustScore 4.5 out of 5

4.4

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Company details

  1. Baby Store

Written by the company

Must have mummy and baby items. Deux Lapins signature print with watercolor bunny design. 100 % Cotton muslin baby swaddles, blankets, burp cloths, changing mats, play mats, nursing covers, pacifier clips, ...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19 reviews

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1-star

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4.4

All reviews

(19)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

My order has not been shipped even…

My order has not been shipped even after a week of the order date and it is still processing, I didn’t even receive an order confirmation via email. I tried to contact the customer service via email and live chat but didn’t receive a response either. I cannot even cancel my order because the customer service won’t response! Such a horrible shopping experience and customer service, I do not recommend anybody to shop from here. What a pity!

February 18, 2024
Rated 1 out of 5 stars

Missing parcel

Very disappointed with customer service (owners).
Placed my order on 16th July and still waiting for my parcel. Shop claims Royal Mail lost the package and they left it that way.
Responses to emails are very poor...noone answers phones/instagram...
Lost hope I will actually receive order or money

July 15, 2023
Rated 5 out of 5 stars

Beautiful!

Beautiful designs, great quality and great customer service. Quick response to questions asked and speedy delivery. Can't wait to order again!

September 26, 2022
Rated 5 out of 5 stars

Beautiful items

Beautiful items, luxurious quality and totally cute

August 15, 2022
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Reply from Deuxlapins

Thanks a million! So happy to receive such a feedback

Rated 1 out of 5 stars

I have not received any information on…

I have not received any information on the delivery of my order. I have also not received a confirmation or order, yet I have been charged for it. The money has been deducted.
Look forward to hearing a response.

August 8, 2022
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Reply from Deuxlapins

Extremely sorry to receive 1 star before receiving your order and had not have any chance to reply to your mail.

As it was communicated in the website and instagram, during you were giving your order, our shop was closed that week and your order has been sent on the day we promised. As we checked, there is no issue with your order. Thank you.

Rated 5 out of 5 stars

Excellent quality and quick delivery

I ordered the small nursing pillow and it came quickly and is a really nicely made product. The muslin cloth fabric is so soft and my baby is very comfortable using it. Also, it takes some pressure off the nerves in my arm which helps relieve my wrist pain. Definitely recommend!

July 13, 2022
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Reply from Deuxlapins

Thanks a million! you made our day

Rated 5 out of 5 stars

The most amazing muslin I’ve ever…

The most amazing muslin I’ve ever purchased, the quality, the size, the pattern. It’s all incredible. My daughter loves it, and sleeps with it every night. It washes REALLY well. Will definitely be purchasing more. Plus it came in a muslin material pouch/bag which has been so handy in baby changing bag and was a really nice touch to the order. I 100% recommend this company!

June 13, 2022
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Reply from Deuxlapins

Oh what an amazing feedback! thanks a million, you made our day!

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