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Review summary

Created with AI, based on recent reviews

Evaluating 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the freshness and deliciousness of items like scones, clotted cream, and jam. Many appreciate the excellent service, finding the ordering process easy and the delivery reliable and on time, making it a perfect choice for gifts. However, some customers experienced issues with delivery services, reporting delays and damaged packaging that affected the product's quality. A few also mentioned dissatisfaction with the freshness or taste of certain items, such as stale scones or cream that was not edible upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the delicious and... See more

Quality

Consumers consistently report positive experiences with product quality. Many reviewers praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the ability to... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering online, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always very satisfied with Devon Heaven products. I have both given and been a recipient of their lovely hampers. The scones together with clotted cream and gorgeous strawberry jam in its own pot... See more

Rated 5 out of 5 stars

We had a hamper sent us as a gift & we’re well impressed with the quality & freshness of the contents. These included scones, fruit cake, apple & jam slice, cream, jam, fudge and tea bags. The... See more

Rated 5 out of 5 stars

Parcel Perfection! Never disappointed when my Devon Heaven Hamper arrives. Love the fact that you get real fresh clotted cream which a lot of other cream teas by post don’t provide. The items in the... See more

Rated 5 out of 5 stars

I’ve used Devon Heaven many times for girlfriend’s birthdays thank you and get better soon gifts. The quality is exceptional, the service is fantastic and great value for money. They have never let m... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top notch

I have purchased several hampers for my wife. She's the expert and loves them. My granddaughter wants one now.

January 25, 2026
Unprompted review
Rated 2 out of 5 stars

Delivery mess up

Good service from Devon Heaven, however appalling service from DHL couriers. My order was for my mum for mother's day therefore i chose the delivery day for the day before. DHL decided to delay the delivery even though it is fresh food that cannot be eaten after a few days. They delivered 2 days late and i refused delivery. Devon Heavon customer service were good, ordered a replacement to be delivered next day. Unfortunately DHL did the same thing and delayed the order. This time by one day. My mum did take delivery of it and she enjoyed the hamper. However the whole thing was spoilt as it was meant to be for mother's day. Devon Heaven advised they would refund me but i have not received anything. This has put me off ordering again which is disappointing as ive used them alot in the past

March 14, 2026
Unprompted review
Devon Heaven logo

Reply from Devon Heaven

Thank you for taking the time to share this. We’re truly sorry for the repeated courier delays. While we did our best to resolve this with replacements, we appreciate that this did not make up for the experience. We have since changed our delivery partner to help prevent this from happening again. I encourage you to contact our customer service team to resolve this promptly.

Rated 5 out of 5 stars

Amazing hampers

Amazing hampers! I ordered one for me and one for my daughter and Mum and we had a virtual afternoon tea because we all live miles apart.

The scones were lush, lovely jam and cream and the brownie was tasty too. All wonderfully presented.

March 14, 2026
Unprompted review
Rated 2 out of 5 stars

I found communication very poor I…

I found communication very poor I contacted within in minutes of ordering to ask the order to be delayed as my mom was not going to be did not acknowledge E mail and sent delivery out again I asked for delay by DHL but did not and delivery left on doorstep so really felt let down due to you not responding

March 13, 2026
Unprompted review
Devon Heaven logo

Reply from Devon Heaven

We’re very sorry to hear this. Our customer support emails are monitored within 24 hours, so we’re unable to respond instantly. Once an order has been dispatched, we can only request a delay with the courier. However, as our hampers contain perishable items, delaying delivery risks the contents going bad. We appreciate your feedback and are sorry this experience didn’t meet expectations.

Rated 5 out of 5 stars

I've ordered a few times now

I've ordered a few times now. The afternoon tea is absolutely gorgeous, fresh produce and very tasty. Its a wonderful gift idea too
My mum was over the moon when she received hers in the post.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Really great gift

Really great gift. Sent cream tea and biscuits and apparently they were excellent!
Ordering online was easy.
Arrived on the chosen date.
Excellent.

March 11, 2026
Unprompted review

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