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Review summary

Created with AI, based on recent reviews

Evaluating 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the freshness and deliciousness of items like scones, clotted cream, and jam. Many appreciate the excellent service, finding the ordering process easy and the delivery reliable and on time, making it a perfect choice for gifts. However, some customers experienced issues with delivery services, reporting delays and damaged packaging that affected the product's quality. A few also mentioned dissatisfaction with the freshness or taste of certain items, such as stale scones or cream that was not edible upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the delicious and... See more

Quality

Consumers consistently report positive experiences with product quality. Many reviewers praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the ability to... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering online, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always very satisfied with Devon Heaven products. I have both given and been a recipient of their lovely hampers. The scones together with clotted cream and gorgeous strawberry jam in its own pot... See more

Rated 5 out of 5 stars

We had a hamper sent us as a gift & we’re well impressed with the quality & freshness of the contents. These included scones, fruit cake, apple & jam slice, cream, jam, fudge and tea bags. The... See more

Rated 5 out of 5 stars

Parcel Perfection! Never disappointed when my Devon Heaven Hamper arrives. Love the fact that you get real fresh clotted cream which a lot of other cream teas by post don’t provide. The items in the... See more

Rated 5 out of 5 stars

I’ve used Devon Heaven many times for girlfriend’s birthdays thank you and get better soon gifts. The quality is exceptional, the service is fantastic and great value for money. They have never let m... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Afternoon Tea for One

The Afternoon Tea for One was delicious, the contents were very generous, it arrived exactly when I was told it would, (Christmas Eve, am) and was in excellent condition. It made a lovely start to my Christmas, when my lovely dog and I were on our own.
If there is someone alone, who needs cheering up, I would thoroughly recommend Devon Heaven's Cream Tea for One, and I am certain that their other Cream Tea Hampers will be of equal quality.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Not happy

On reading the reviews decided to go with this company. Ordered a hamper for my disabled mother, and requested a specific day for delivery. Which was today ( Tuesday ). Had an update in the morning letting me know that the hamper was now on the van and out for delivery, which would arrive between 17.30.to 19.30. At 17.51 I recieved an email letting me know my mother's package was now back at the depot waiting for delivery. Not at all happy. And wouldn't want my elderly mother eating any of the goods that has spent another day travelling around the county. UPDATE. Recieved an email stating the parcel was now back out for delivery again. Only after following the parcel all day, at 17.30.pm parcel was still on its way. By 18.01 parcel was now back at the delivery depot. What the he'll is going on with this delivery. Will now request a refund as goods are now not fit for purpose. Order no: 248957. REFUNDED NOW. THANKYOU

December 16, 2025
Unprompted review
Devon Heaven logo

Reply from Devon Heaven

Thank you for your message. I completely understand your frustration with the repeated delivery delays and I’m very sorry for the inconvenience this has caused, especially given the importance of the hamper for your mother.

I have now processed a full refund for your order. Unfortunately, the issues you experienced were due to DHL, who have struggled with reliability during this peak season. While we do our best to ensure parcels arrive on the requested date, once they are with the courier we are dependent on their service.

We are actively reviewing our delivery partners to improve reliability going forward, as we fully appreciate how important timely deliveries are to our customers.

As we have resolved this with a full refund, we would kindly ask if you might consider updating your Trustpilot review to reflect the outcome. Reviews are very important to us, and your updated experience would help others see that we do take care of our customers when things go wrong.

Thank you again for your feedback as it helps us improve, and we’re truly sorry for the disruption you’ve experienced.

Rated 1 out of 5 stars

Not great at all

Well after seeing all the great reviews on Trustpilot I purchased two afternoon teas for Christmas gifts. They where supposed to have arrived last sat. 13,th. Well nothing arrived and I have now left 4 emails as you can not get through on the phone. So if I could get through yo anyone I would like my money back. Maybe I'm just unlucky.

December 15, 2025
Unprompted review
Devon Heaven logo

Reply from Devon Heaven

We are really sorry your gifts didn’t arrive when they should have. We can understand how disappointing that must be, especially at Christmas. We’ve had courier delays this season and I can see how that’s let you down.

We’ve already responded to your email directly so we can resolve this with you, and we’ll continue to support you until it’s sorted.

Rated 5 out of 5 stars

Devon Heaven does exactly what it says…

Devon Heaven does exactly what it says on the hamper - the order process is straightforward, the hamper arrives on time and the food and provisions are excellent. I wouldn't use any other hamper company.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

A fabulous tasty gift

We had a hamper sent us as a gift & we’re well impressed with the quality & freshness of the contents. These included scones, fruit cake, apple & jam slice, cream, jam, fudge and tea bags.

They were well packed & cream was in a refrigerated pack & was still edible after 5 days!

A fabulous afternoon tea experience. We will definitely use Devon Heaven for future gift packs.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Anniversary Gift

It was easy to order the cream tea for my parents’ wedding anniversary. It arrived exactly when it was due and I was kept I. the loop . My Dad said the scones were the best he’s ever had…. and he’s had a few !!
Thank you !

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

A Heaven-Sent Gift for My Mum!⭐⭐⭐⭐⭐…

A Heaven-Sent Gift for My Mum!⭐⭐⭐⭐⭐ Outstanding Service and Quality ordered a cream tea hamper from Devon Heaven as a surprise for my mother, who lives in Devon but recently had a bad fall and broken her shoulder. As I couldn't be there in person, I wanted to send a local, indulgent treat to lift her spirits—and I honestly couldn't have chosen a better company.From my perspective as the sender, the service was flawless. The ordering process was smooth, and knowing I was sending her something truly local made the gift feel so much more personal.The feedback from my mother was that the hamper was beautifully presented. When you're recovering and struggling with movement, a little bit of luxury and effort in packaging makes a huge difference, and Devon Heaven clearly excels at presentation.Most importantly, the food was delicious! The scones were incredibly fresh, and the clotted cream and jam were the perfect high-quality Devon treats.This wasn't just a delivery; it was a perfect, comforting gift that arrived exactly when it was needed. Thank you, Devon Heaven, for delivering sunshine and deliciousness right to her door. I highly recommend you to anyone looking to send a quality gift to a loved one in the South West!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Hamper bought for a gift

Hamper bought for a gift. There was a problem with the delivery not Devon Heaven fault got in touch with them and they sorted out the issue kept us informed. The recipients of the gift really enjoyed their hamper throughly recommended the hamper and can't fault the customer service. Thanks

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

I have used this company a few times to post cream teas for family birthdays and get well soon gifts. Always great service, excellent products and my friends and family have also started to use them for their own gifting. Will continue to use them. Keep up the great work.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

These Devon cream teas are the best

The cream teas were presents for my neighbours and they loved them. The scones, cream and jam were delicious. I thought the price was very reasonable. I'd definitely recommend them and am going to send one to myself next time!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Neighborly reward for hard work

Two of my neighbors kindly pruned my large hedge for the winter, something they willingly do each year. They work hard and refuse any money. This year I gave each of them one of your cream teas. They were delighted with them . One even stopped his car in the middle of the road to tell me how delicious it was.
Thank you Devon Heaven.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Devon Heaven cream tea.

Bought the prseco cream team for my daughters birthday,everything about this product was quality the scones ,clotted cream and strawberry jam was delicious, will be returning soon.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Good value for money

Everything I ordered came on time and was enjoyed by all those who had a chance to taste the Devon cream tea. Plenty of jam and cream for the scones with enough left over for others to enjoy. Good value for money and others going to use as gifts for their loved ones too.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased this as a gift

I purchased this as a gift for my mother and she was delighted with it, she said it came beautifully presented and was really delicious, plenty for her and her friend to enjoy.
I had great updates on delivery times so all in all a great experience
I will definitely use again
Many thanks

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!

Excellent Customer Service!
I wanted to send a friend a hamper for a special birthday but she has an rare food intolerance. I chatted online to the customer services team about this & was guided to a particular hamper and, then, to be super safe, one product which might have caused a problem was replaced at their suggestion. I am very grateful that Devon Heaven did this. I will happily use this company again. My friend was delighted with her box of treats!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Devon tea.

As usual the service was excellent and the products were yummy. The recipients were very pleased with the scones.

Pierre Henck

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant taste of Devon

Excellent service, superb for sending a taste of Devon to friends and family up country. The quality of the scones and accompaniments is wonderful and the gifts are always much appreciated.

September 10, 2025
Unprompted review

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