Devon Wick Candle Co. Ltd Reviews 6,160

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and long-lasting, strong scents, often noting that they surpass other brands. Many consumers are delighted with the reasonable pricing, especially the available deals, and frequently mention the quick and efficient delivery service. People also appreciate the wide variety of fragrances and the overall pleasant ordering experience. However, some customers experienced issues with their orders, such as receiving incorrect items, missing products, or delayed deliveries. A few reviewers also found that certain scents were not as described, lacked a strong throw, or were too overpowering.

What people talk about most

Product

Consumers find the product to be of high quality and are very satisfied with the scents. Many reviewers... See more

Quality

Users describe positive interactions with quality. Many customers praise the strong, long-lasting scents of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery, with some receiving... See more

Price

People report positive experiences with price, consistently finding them reasonable and competitive. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely 5 star experience from this company. Arrived next day. Ordered the wax melts. They are the best smelling scents I've had and long lasting too. Will certainly be ordering again. Won't order... See more

Rated 5 out of 5 stars

Absolutely incredible customer service and delivery time, but the products really do speak for themselves. I used to be a loyal Jo Malone purist, but the scents I am used to don’t hold a candle (p... See more

Rated 5 out of 5 stars

Me and my family have been ordering from here for about 1-2 years and They never disappoint!! Every scent is unreal and no other wax melts ever compare,scent lasts for long time and is strong. The... See more

Rated 5 out of 5 stars

The fragrance smells amazing. It lasts so long in my house I’ve always tried different ones and the smells goes so quickly, but this one lasts all day even after leaving and coming home I can smell it... See more


Company details

  1. Candle Store

Written by the company

Created in 2019 by Sophie Weeks & Craig Ryder, Devon Wick is a home grown business. We are a business based on the core principles of being eco friendly, quality and fairness. From a thought created on our sofa to our own premises. We pour, pack and dispatch all our orders by hand. Every candle and wax melt is hand poured and packaged in recyclable boxes. Minimising the impact our business has on the environment in every way possible with being plastic free and using recyclable packaging as our main focus.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I purchased the advent calendar for my mam

I purchased the advent calendar for my mam this year and to say she is over the moon is an understatement! The individual boxes that the wax melts come in are adorable, such a nice touch to have the scent wrote on the back. She is currently on day 5 and has said that she can still smell the scent lingering around the house the next day. My mam loves wax melts (and is very hard to please) but she gives Devon wick co 100/10. I will definitely be purchasing again!

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Only leaving 1 star as I can’t leave…

Only leaving 1 star as I can’t leave zero. 7 days after ordering still can’t tell me when they can dispatch my order which was purchased as a gift. Blaming volume of orders due to sale which they have clearly not planned for. If my relative did not want the specific items I would have cancelled. Terrible service

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

12th November and still no idea and Customer Services are radio silent

Ordered 15 wax bars on 12th November chased them after 10days to be advised one was out of stock, so pick another, not a problem (picked a different scent) would of been nice to be notified of out of stock items. However 5days later (3working days) no notification of dispatch, chased again…. Excuses and no confirmed date, but have a refund of postage (2weeks since purchase) I then get a notification of dispatch…

1 wax bar.. 1 where are the other 14? Given another few days incase they’re not far behind…. But nope! Once again… I’m chasing them for the rest of my order!

I wouldn’t mind if I ordered in Black Friday or a week before Christmas but 12th November…

Let’s await what reason they give me next….

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Poor scents..

The car air fresheners are poor the scent is non existent the wax melts are not pleasant smells either..I will not be purchasing anything from them again.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love these wax melts

Love these wax melts! Can’t believe what good value they are. Amazing smells, can’t wait to gift them to my girls. Thank you x

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I love Devon wick

I love Devon wick! The smells of the wax melts are perfection! The packaging is beautiful & when I handed some out to friends they ordered and I'm sure they love the smells of a beautiful experience as much as I do

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed…

When you open the boxes the sticks smell amazing. Unfortunately that’s where the scent stopped! Not a single sniff of aroma when melted, either in the room or when I sniffed the melted wax close up.
I even went outside for a few minutes to test the smell, but when I walked back in the house there was still no scent!!

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

I am leaving a low review because i…

I am leaving a low review because i have no delivery from placing the order on the 6th November.Tried ringing during office hours to hear a message that the office is now closed,even though its 2.30 in the afternoon,and the message is the same when i tried calling again.I try and buy from a local business.But wont be returning.Very dissapointed

November 21, 2025
Unprompted review

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