Ordered the last Adidas Germany pre-match shirt (the one that is completely in the national flag colours). A very unusual shirt. Although I was in the UK, and the item is coming from Germany, it ar... See more
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THE 1974 RETRO RINGER T shirt quality was very poor..material very thin transfers not nice,,size very tight..for 32 pounds not happy..had better from temu UPDATE Following a complaint, I received... See more
Company replied
Mein Deutsch ist nicht so gut, darum auf englisch. You have always had had very good selection and reasonable prices. Next year will be the last I buy DFB shirts and other material because after t... See more
Took ages to get my money back. I was expecting thsi to be handled way faster than what it really did. However, customer service was helpful and initiated the refund immediately after contacting th... See more
Company replied
Company details
Written by the company
Der DFB-Fanshop ist die erste Adresse für alle, die ihre Unterstützung für die deutsche Nationalmannschaft zeigen möchten. Hier findest du eine große Auswahl an offiziellen adidas-Produkten – von aktuellen Heim-, Auswärts- und Torwarttrikots bis hin zu Trainingskleidung, Accessoires und Fanartikeln für jeden Anlass. Entdecke die neuesten adidas-Trikots der deutschen Nationalmannschaften – perfekt, um deinen Spieltag-Look zu vervollständigen und deine Unterstützung bei jedem Turnier zu zeigen. Ob du dich für den nächsten Spieltag einkleiden willst oder ein besonderes Geschenk für Fußballbegeisterte suchst – im DFB-Fanshop wirst du fündig. Mit hochwertigen Materialien und authentischem Design bringst du deine Fanliebe stilvoll zum Ausdruck. Unsere Trikots sind in Größen für Erwachsene und Kinder erhältlich und lassen sich mit den Namen und Nummern deiner Lieblingsspieler wie Lea Schüller, Florian Wirtz, Jamal Musiala oder Guilia Gwinn personalisieren. Du liebst Fußballgeschichte? Dann wirf einen Blick auf unsere Retro-Kollektion und feiere die Legenden der Weltmeistermannschaften von 1954, 1974, 1990 und viele weitere unvergessliche Momente des deutschen Fußballs. Auch abseits des Spielfelds bist du mit unserer aktuellen adidas-Trainingskollektion bestens ausgestattet – ideal für Sport, Freizeit oder einfach deinen Alltagslook mit DFB-Flair. Unser Kundenservice hilft dir bei Fragen gerne weiter. Und das Beste: Wir liefern deutschlandweit und international – damit du deine Leidenschaft für die Nationalmannschaft überall zeigen kannst.
Contact info
c/o Fanatics International Touchet Hall Road Middleton Manchester M24 2FL, M24 2FL, Manchester, United Kingdom
- 00 800 9600 5691
- kundenservice@dfb-fanshop.de
- dfb-fanshop.de
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 48 hours
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Thanks for the pants
Thanks for the pants. They are vey light. Only for the summer and automn. Just a bit tight, but it's OK. I need to lose weight. Good luck for the rest of the competition.
Victor
June 16, 2026
Beware! Non contactable for returns
Beware - returns process is very challenging! I ordered an item on the 27th May - Order Number: 21-9528-7408 It was dispatched speedily and received in good time. The item received is faulty as has multiple pulls (approx 10) all over the shirt. When I came to return it I am unable to return it through the standard returns process due to it being customised. I have used the chat box function for three days running and no one responds or it times out! Very frustrated!
I have emailed daily for the last few days. Auto reply received. They do not offer any guidance on return. The item I paid for is not what I received and DFB fan shop make it very difficult to contact anyone. Issue unresolved - very unhappy.
June 17, 2026
Unprompted review
Reply from DFB-Fanshop
Hello, I am very sorry for any issues regarding this purchase, and an email has been sent to further assist you regarding this matter. We look forward to connecting with you! Thanks, Shane
THE 1974 RETRO RINGER T shirt quality…
THE 1974 RETRO RINGER T shirt quality was very poor..material very thin transfers not nice,,size very tight..for 32 pounds not happy..had better from temu
UPDATE Following a complaint, I received a very quick positive response. Excellent customer service
June 13, 2026
Reply from DFB-Fanshop
Hello, I'm very sorry to hear that you had a bad experience with us. I've contacted you by email in the hope of resolving the issue. We look forward to hearing from you.
Joanna
Quick shipping
Quick shipping, great service, and amazing quality jersey. Couldn't ask for more
June 10, 2026
Very reasonnable delivery times service…
Very reasonnable delivery times service for the period. Products as described.
June 10, 2026
The service is as as good as germanys…
The service is as as good as germanys world cup 2014 team 🙌
Excellent service from start to finish
June 12, 2026
Reply from DFB-Fanshop
Hello, I am very sorry to hear that you had a bad experience with us. I have contacted you by email in the hope of resolving the issue. We look forward to hearing back from you.
Jowita
I've always wanted an authentic…
I've always wanted an authentic goalkeeper kit, so I'm glad I had the opportunity to get one.
I hope they'll also sell short-sleeved authentic goalkeeper kits and sleeve patches in the future.
June 12, 2026
Adding 10% discount on your website was…
Adding 10% discount on your website was not working. I emailed to ask for help and was told by your Ai bot that I'm out of luck
June 11, 2026
Reply from DFB-Fanshop
Hello, I'm very sorry to hear that you had a bad experience with us. I've contacted you by email in the hope of resolving the issue. We look forward to hearing from you.
Joanna
Disappointed
The process of buying and delivery of parcel was outstanding.
However the quality of the merch from DFB Fanshop is quite below my expectations which maybe biased.
Maybe I was wrong in assuming that a DFB Fanshop gear must be as good as the quality associated with DFB brand name. Very disappointed to say the least.
June 10, 2026
Reply from DFB-Fanshop
Hi Klant ,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
Quick delivery
Quick delivery. Beautiful products. Shipping to Australia is a bit expensive though.
June 10, 2026
Great purchase experience …
All the purchasing process was smooth and user friendly. The shirt fulfills all my expectations
June 9, 2026
Perfect Service + Outstanding Quality
Perfect Service + Outstanding Quality. Stay Adidas!!
June 8, 2026
I did try to return items cause they…
I did try to return items cause they were too small
The site took $18 return fees but never sent shipping label
I emailed twice , the only answer I got were instructions how to return items .
I don’t if someone will read this or not, but your service is lame , bad and should not be called German at all .
June 5, 2026
Reply from DFB-Fanshop
Hello Dan, Thanks for reaching out - I’m happy to help with this. I hope you're doing well. I've looked into your concern, and I'm sorry to hear you need assistance in processing a return. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
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