As a family with 5 and 7 year old we have taken this journey a number times. The journey is always relaxing with extremely streamlined boarding. My major gripe is that there is no adequate food you ca... See more
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Reviews shaping this summary
Unfortunately Dunkirk border control is a joke - diversions signs fallen on the ground to get there, 5 border stops (the first one hadn't got a clue about needing a share code for an EU passport to UK... See more
Fabulous buffet in Explorers Kitchen. Huge choice and all delicious. A huge improvement could be made if guests were informed which deck their buffet booking was made for - lots of guests (including... See more
Company replied
Service on board was excellent, we liked the buffet style diner, well organized Our return ship had a room with a faulty airco, was quickly handled by the guest service What we did not like was the... See more
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Company details
About DFDS
Written by the company
Your Gateway to Europe
Explore Europe with DFDS, the world’s leading ferry operator. Whether you’re planning a road trip across France, a mini cruise to Amsterdam, or a city break in Bruges, DFDS offers a range of travel options to suit your needs.
- Ferry crossings from the UK to France and Holland starting from just £35pp.
- Special autumn mini cruise discounts of up to 50% off – perfect for your next getaway!
- Duty-free shopping with up to 50% savings on premium products.
- Tailor-made European city break packages with handpicked hotels.
- Experience the freedom of the open road with DFDS's exclusive caravan and motorhome offers. Enjoy up to 20% off on selected routes and explore Europe at your own pace.
Exceptional Customer Service
At DFDS, we are committed to providing you with the best travel experience. Our customer service team is readily available to assist you with any queries or concerns. Whether you're checking your booking, preparing for your trip, or traveling with pets, our resources are designed to ensure your journey is seamless.
- Explore our comprehensive FAQs for quick answers.
- Stay informed with Live Travel Updates and navigate with ease.
- Receive dedicated assistance for passengers with reduced mobility, ensuring a comfortable voyage for everyone.
Your satisfaction is our priority. Reach out to our team for any assistance you need.
Contact info
DFDS House, Marmorvej 18,, DK-2100, Copenhagen, Denmark
- dfds.com
4.2
Great
21K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Duty free shop was excellent
Duty free shop was excellent
Also sampling of gin and whisky was a nice experience
Lovely staff
April 30, 2026
Reply from DFDS
Good Afternoon Mr Howell,
Thank you for sharing your feedback on our Calais to Dover route.
We’re delighted to hear that you enjoyed the duty‑free shop and that the gin and whisky sampling added a special touch to your journey. It’s also wonderful to know our staff made a positive impression — your kind words will be passed on to the team.
We truly appreciate your review and look forward to welcoming you onboard again soon.
Kind Regards
Natasha
Customer Interaction Specialist
DFDS
🛳️😊
Reply from DFDS
Good Afternoon,
Thank you for taking the time to share your feedback on our Kiel to Klaipėda route.
We’re very pleased to hear that you had a great experience and that you found our staff, service, and booking process to be to your satisfaction.
Your kind comments mean a lot to us and will be shared with the teams involved.
We look forward to welcoming you onboard again in the future.
Kind Regards
Natasha
Customer Interaction Specialist
DFDS
🛳️😊
attention to detail from staff
attention to detail from staff, assistance and going the extra mile to make the customers feel like VIP,s
April 30, 2026
Reply from DFDS
Hello Frank,
thank you for your feedback and for travelling with DFDS on the Newcastle–Amsterdam route.
We’re pleased to hear that you noticed the attention to detail from our staff and the support provided on board. It’s good to know the team helped make your journey feel special — going that extra mile is exactly what we aim for.
We hope to welcome you on board again soon.
Raphaela
Customer Interaction Specialist
Great service
Great service! I love the option for an earlier crossing if available when we arrive early at the port.
April 30, 2026
Reply from DFDS
Hello Suzi,
thank you for your feedback and for travelling with DFDS on the Calais–Dover route.
We’re pleased to hear you had a great experience and that the option to move to an earlier crossing when available worked well for you. That flexibility can make a real difference.
We hope to welcome you on board again soon.
Raphaela
Customer Interaction Specialist
DFDS fails to respond to formal complaint concerning abuse of female staff member.
We lodged a formal complaint concerning bullying, harassment and abuse directed by 4 male passengers at a lone, young female DFDS staff member working in the Premier Lounge aboard a ferry from Calais to Dover on 28/3/26. We provided evidence and confirmed that we would make statements should they be requested as part of the investigation.
Our complaint was acknowledged by Julita, Customer Relations. We have not yet received a substantive response to our complaint in spite of requesting this in writing on 4 occasions.
We request a formal response and an explanation and apology for the delay.
The witnessed behaviour was sufficiently serious to merit formal / police review.
March 28, 2026
Unprompted review
Reply from DFDS
Hello, Nicola,
Thank you for bringing this to our attention.
We can confirm that your formal complaint was received and acknowledged. Please note that the response time for official complaints can be up to 28 days from receipt, as each case requires a thorough review. The Customer Relations team will be in touch with you directly in due course.
Raphaela
Customer Interaction Specialist
We arrived with one hour to spare for…
We arrived with one hour to spare for the ferry. There was one booth open and clearly a problem so we waited for at least 15 minutes. By this time, we could not get the ferry and so we had to sit and wait for 1.5 hours for the next one. To make matters worse - there was one booth out of a possible 18 open for British passports - this is not DFDS's fault of course but is something which they should be aware of. The ferry crossing itself was pleasant and staff were especially friendly.
April 29, 2026
Reply from DFDS
Hello Izzie,
Thank you for taking the time to share your experience on the Dover–Calais route.
We’re sorry the start of your journey was frustrating. For departures from Dover, check-in closes one hour before the scheduled sailing time, and arrival after this point can unfortunately result in being transferred to the next available crossing. We understand how disappointing this can be, especially when delays occur at the port.
Regarding passport control, this process is managed by UK Border Force and is outside of DFDS’ control. While we monitor port operations closely, we’re unable to influence the number of passport booths open or waiting times at border checks.
We’re pleased, however, to hear that the crossing itself was pleasant and that our onboard staff were especially friendly.
Thank you for your feedback, which has been shared internally.
Raphaela
Customer Interaction Specialist
Staff were friendly
Staff were friendly, loading was easy, well updated and informed throughout the journey
April 29, 2026
Reply from DFDS
Hello Peter,
Thank you for your review and for travelling with us on the Dover–Dunkirk route.
We’re pleased to hear that you found our staff friendly and that the loading process was straightforward, with clear updates throughout the journey. It’s good to know these aspects worked well for you.
Thank you for taking the time to share your experience.
Raphaela
Customer Interaction Specialist
Very good service
Very good service. We were late on our travel to Dover due to traffic problems and got on the next ferry without problems. Handling at check in was very good .
April 29, 2026
Reply from DFDS
Hello CD,
Thank you for your review and for travelling with us on the Dunkirk–Dover route.
We’re pleased to hear that despite the traffic delays, you were able to travel on the next ferry without any issues and that the check-in process was handled smoothly. It’s good to know our team could assist and keep your journey on track.
Thank you for taking the time to share your experience.
Raphaela
Customer Interaction Specialist
Reply from DFDS
Hello Tim,
Thank you for your review and for travelling with us on the Calais–Dover route.
We’re glad to hear you had a good experience and that you found the ship clean, the service prompt, and our staff friendly and courteous.
We appreciate your feedback and hope to welcome you on board again soon.
Raphaela
Customer Interaction Specialist
Just a fantastic day trip picking up my…
Just a fantastic day trip picking up my preorder for daughters wedding
April 29, 2026
Reply from DFDS
Dear Jane,
Thank you so much for your lovely review! We’re delighted to hear you had such a fantastic day trip and that picking up your pre-order for your daughter’s wedding made it even more special.
Thank you for choosing to travel with us — we hope everything goes perfectly for the big day, and we look forward to welcoming you back on board again soon.
Kind Regards,
Hayleigh (Customer Interaction Shift Leader)
Very good service
April 22, 2026
Reply from DFDS
Dear Graham,
Thank you for your great review! We’re really pleased to hear that you received very good service. Your feedback means a lot to our team, and we hope to welcome you on board again soon for another enjoyable journey with DFDS.
Kind Regards,
Hayleigh (Customer Interaction Shift Leader)
Urgent report of data breach
If I could put zero, I would. Further update of the 14th of May 2026: still no reply despite emailing them again. We have taken the opportunity to contact their Current CEO via LinkedIn even though he is being replaced on the 1st of July. This really is absolutely shocking. Customer Service, when prior to this DFDS were our no. 1 choice for ferry crossings with everything being absolutely perfect.
Further update: 12th of May 2026, it is disappointing that DFDS still haven’t contacted us despite our emails to them. This IS a data breach we have experienced and we are extremely concerned. How can a fraudulent party have personal details of ours that we did not give over the Phone which they sent to us in an email? We have proof of what this is. We have given DFDS until close of business on Friday after which we shall be contacting the ICO. It is absolutely ridiculous that a company this size who has a ferry operator have collectively reported data issues online for several years to date is failing to take this matter seriously.
URGENT UPDATE:
We are urgently reporting a data breach of our details.
We have spoken with DFDS today following the issues yesterday. We have tried to contact customer services today but due to the wait time to have our call answered and the urgency of our issue we are submitting the following via trust pilot in an urgent attempt to have a response please:
To confirm: yesterday we DID NOT update the vehicle reg online. This was done by the fraudulent number we contacted. We were unable to use the APP which is why we called the number online for DFDS as this was a quicker solution for us as we were very busy.
The fraudulent company have updated our records. The contact at DFDS this morning as told us that this is impossible. But it is not impossible, it has clearly happened. The fraudulent company is 'ADAMS VACATIONS' 07446 218188 and 0808 599 1420.
We have received an email from them with an updated confirmation and this has been confirmed as correct this morning by DFDS.
There is a breach of our data and that includes home address and other personal details. We need for someone at DFDS to contact us urgently please.
With all due respect we are not IT illiterate and we would not update this ourselves 'by accident' and then call someone to do this for us. This company have accessed our details and we need to submit a report about it to DFDS off of this platform.
Thank you.
Update:
I have just received a call from dfds. It transpires the telephone number we called to change the booking was a fraudulent number and they were pretending to be DFDS.
Because we left the original negative review of dfds online with I have a booking number DFDS we’re able to read this and realise what that happened. They kindly telephone us to confirm what had happened.
I should’ve realised something was wrong because the woman I spoke to regarding the change of registration number of our vehicle was quite rude and this was not representative of the customer service for DFDS.
Due to the diligence of the DFDS person who called us, we are able to report this as a fraudulent matter so huge thanks to DFDS.
I have updated this review from a one star to a five star.
We travel to France regularly via DFDS and unfortunately on this occasion we need to change the registration number on a vehicle we have hired as the hire company have changed it. We have phoned DFDS because we can't do this via the APP and they are charging us £40 to do this! We have always left wonderfully positive reviews for DFDS because their staff are ALWAYS fabulous but £40 is an absolute rip off.
We have previously had this problem with the hire company and we have been able to update if free of charge.
£40 is a rip off. £10 yes, £20 maybe, but not £40.
April 28, 2026
Unprompted review
Reply from DFDS
Dear Robert and Paula,
Thank you very much for updating your review and for sharing this important experience. We’re extremely sorry to hear that you were affected by a fraudulent telephone number and can completely understand how concerning and upsetting that must have been.
We’re pleased that our team was able to identify the situation quickly after seeing your original review and to contact you directly to clarify what had happened. Protecting our customers and helping to prevent fraud is something we take very seriously, and we’re glad we could support you in reporting this matter.
We also appreciate your kind words about our customer service and for recognising that the interaction you experienced was not representative of DFDS. Thank you for your understanding and for revising your review — it truly means a lot to us.
We look forward to welcoming you on board and ensuring you have a smooth and enjoyable journey with DFDS.
Kind Regards,
Hayleigh (Customer Interaction Shift Leader)
Very helpful staff, switched our departing France port at short notice
We get the Dover to France route 6 monthly for an event in Belgium. This trip, the traffic back was a little problematic and meant we would miss our 19:30 ferry from Calais, with the next one not being until 23:00. Not wanting to wait for 3ish hours, we decided to "chance" Dunkirk, the staff were very helpful and put us on the 20:00 from Dunkirk even though technically our ticket was for Calais. Super helpful and saved us a very long wait! I'm not sure if its company policy to allow that, but either way, great customer service and helped us out perfectly. Thanks!
April 26, 2026
Unprompted review
Reply from DFDS
Good afternoon Michael
We're happy to hear that our staff were able to assist you with your booking change and get you on an earlier ferry on your -Dunkirk-Dover journey. We appreciate you taking the time to share your experience.
Monika
Customer Interaction Shift Leader
well equipped boats and good food.
April 25, 2026
Reply from DFDS
Good afternoon Bert
We're glad you appreciated our well-equipped boats and delicious food on your Amsterdam-Newcastle journey. Thank you for your positive feedback; it means a lot to us.
Monika
Customer Interaction Shift Leader
The ferry journey with DFDS from Dover…
The ferry journey with DFDS from Dover to Calais was good overall. The ship was clean and comfortable, and boarding was well organized. There were enough seating areas, and I enjoyed the sea views during the trip. The only downside was that it was a bit crowded and the food was expensive. Overall, a pleasant and smooth experience.
April 28, 2026
Reply from DFDS
Good afternoon Tariq
We're happy to hear that your ferry journey from Dover to Calais was pleasant! We appreciate your feedback regarding the ship's cleanliness, comfortable seating, and organized boarding. We'll consider your comments about the crowds and food prices as we work to improve our services.
Monika
Customer Interaction Shift Leader
Great experience
Great experience, really flexible and nice people on board. Only the tax free shop is not cheaper then normal, thats a bit weird.
April 27, 2026
Reply from DFDS
Good afternoon Bas
We're happy to hear that you had a great experience on your Dunkirk-Dover journey and found our team flexible and nice. Thanks for your review!
Monika
Customer Interaction Shift Leader
Smooth and well organised ferry from…
Smooth and well organised ferry from jersey to st malo. Good communication about changed time of departure
April 27, 2026
Reply from DFDS
Hello Daphne,
Thank you for your lovely feedback.
We’re pleased to hear that you had a smooth and well‑organised crossing on our St. Helier–St. Malo route, and that our communication regarding the change in departure time was helpful.
Providing clear information and a reliable service is very important to us, so it’s great to know this came across during your journey.
We hope to welcome you on board again in the future.
Raphaela
Customer Interaction Specialist
Everything worked efficiently from…
Everything worked efficiently from booking to destination.
April 27, 2026
Reply from DFDS
Hello Stu B,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that everything worked efficiently, from booking through to your destination.
It’s great to know you had a smooth experience on our Dover–Calais route, and we hope to welcome you on board again soon.
Raphaela
Customer Interaction Specialist
Reply from DFDS
Hello,
Thank you for your great feedback.
We’re really pleased to hear that you enjoyed the trip, the food, and the entertainment on board.
It’s wonderful to know you had such a positive experience on our Newcastle–Amsterdam route, and we hope to welcome you on board again soon.
Raphaela
Customer Interaction Specialist
Reply from DFDS
Good afternoon Brian
We appreciate your feedback on the ship between Newcastle and Amsterdam. We will consider cabin improvements. Thank you for your time.
Monika
Customer Interaction Shift Leader
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