DFH Logistics Reviews 230

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and commitment of the staff. Many appreciate the fast and reliable delivery service, with items arriving on time and in perfect condition, often with consistent tracking updates. The customer service is frequently described as exceptional, with staff members being responsive, helpful, and providing clear communication throughout the entire process. However, some people mentioned issues with delivery, specifically regarding the lack of notification upon arrival and ensuring customers are always up-to-date on parcel location after leaving China. Though some reviewers were not happy with the service, citing issues with communication and significant delays in receiving goods.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as excellent, professional, and reliable.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and helpful nature of... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"Excellent service and total trust! We have been working with DFH Logistics for over 3 years now, and we couldn't be more satisfied. They truly stand out for their honesty, high-quality processes, and... See more

Company replied

Rated 5 out of 5 stars

Awesome team and custumer service! Im new in logistics, but a fast learner. To have somebody understanding with your interests aligned is worth alot when starting a business. Strongly recomen... See more

Company replied

Rated 5 out of 5 stars

I am a small business owner in South Africa. Dealing with DFH Logistics through your agent Nancy has been an absolute god send. She has greatly assisted my business in consolidating my load to reduce... See more

Company replied

Rated 5 out of 5 stars

As for now I've used DFH Logistics two times for delivery to Germany and to Latvia. They work pretty quick and attentive. I usually get in touch with the agent Laura. She updates me with current qu... See more

Company replied


Company details

  1. Freight Forwarding Service

Written by the company

DFH Logistics, established in 2013 and headquartered in Shenzhen, China, is a professional and reliable freight forwarder dedicated to providing one-stop global shipping solutions from China to all over the world. We pride ourselves on offering 2–4 fully customized shipping plans for every shipment, with no MOQ limits, supporting both commercial and personal clients regardless of time or budget constraints. Our comprehensive services cover air freight, sea freight, express freight, railway freight, truck transportation, and DDP delivery. We also provide a full range of premium value-added services, including pickup from multiple suppliers across China, cargo consolidation, goods quality and quantity inspection, repacking, labeling, and free warehousing. We specialize in seamless door-to-door delivery. For clients without a business license, we professionally handle customs clearance, tariff payment, and last-mile delivery, ensuring your goods arrive safely at your doorstep. Supported by 24/7 customer service and a 99% on-time delivery rate, we make international shipping simple, transparent, secure and worry-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

230 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend

Highly recommend - fast and reliable. Great shipping prices.

April 21, 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your recommendation! Looking forward to working with you again!

Rated 5 out of 5 stars

Excellent service recieved from Eva at…

Excellent service recieved from Eva at DFH, goods were shipped to the warehouse in china and sent to South Africa via sea freight. Informed at every step and goods recieved well, and in indicated time frame mentioned.

April 21, 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your excellent review!We're happy your goods arrived safely in South Africa on time and look forward to serving you again.

Rated 5 out of 5 stars

Great experience with DFH Logistics

Great experience with DFH Logistics. They helped with small sample shipments to start and then with our large order. Communication was easy and order was delivered on time and whole with no issues.

April 20, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your great feedback! We’re happy to support all of your orders. Looking forward to our future cooperation!

Rated 4 out of 5 stars

Very great service

Very great service, goods arrived propely and the follow up with them was easy

April 15, 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your kind review and looking forward to serving you again!

Rated 5 out of 5 stars

Quick servicr

I have been their service for almost a year now. Very quick service and very accomodating. Shipment arrived usually arrived as scjeduled especially air shopments.

April 20, 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your continued support over the past year! Looking forward to serving you again!

Rated 4 out of 5 stars

Sunny is really a good person

Sunny is really a good person. She's really patient with me and make sure all the goods shipped well.

March 20, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your kind feedback! We’re delighted to hear about your great experience with Sunny. Looking forward to serving you again!

Rated 5 out of 5 stars

I had a great experience with DFH…

I had a great experience with DFH Logistics. The service was reliable, professional, and delivered exactly as promised. Communication was clear throughout, and everything was handled with care and efficiency, Miya is the best.

I would definitely recommend their services to others.

April 15, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your kind review! We’re delighted you had a great experience with DFH Logistics. Thanks for your recommendation, and we look forward to serving you again!

Rated 5 out of 5 stars

No hidden fees

Raynee made all my first large order from China easy and stress free. The all included DPP service took away all main concerns about importation. It was easy and no hidden fees surprises along the way.

March 31, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your feedback! We truly appreciate your trust and look forward to supporting your future orders! 😊

Rated 5 out of 5 stars

Fast delivery to Europe

Fast delivery to Europe

April 18, 2026
Unprompted review
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Reply from DFH Logistics

Thank you for choosing us and glad you’re satisfied with the transit time 😊

Rated 4 out of 5 stars

The experience is not bad

The experience is not bad, but they need to be more courageous and dedicated and find a way to communicate with the recipient when there is confusion.

April 17, 2026
Unprompted review
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Reply from DFH Logistics

Thank you very much for your feedback.

Rated 5 out of 5 stars

DFH logistics. 10 Years of Reliable Service and a Team That Truly Cares

My name is Carl Heugh and I'm the managing partner of Fresh Start Rental. I’ve been working with DFH Logistics for around 10 years now, and honestly, they’ve been one of the most consistent and reliable partners in my business.

Every shipment and interaction has been smooth, and on the rare occasion something needed attention, it was handled quickly and professionally without any fuss. That kind of responsiveness makes a huge difference when you’re dealing with imports.

What really stands out is that they don’t just move goods, they actually look out for you. There have been times where they’ve flagged packaging issues from manufacturers and made recommendations before it became a problem. That level of care is rare.

A special mention to Eva on the logistics side and Bessie on sourcing. Both are incredibly helpful, polite, and just great to deal with. You can tell they genuinely care about doing a good job.

Another big plus for me is consistency. I’ve been dealing with the same people for years, which says a lot about how the company treats its staff. It’s a refreshing change from other logistics companies where you’re constantly starting over with someone new.

Overall, I couldn’t recommend DFH Logistics more highly. Solid team, great service, and a long-term partner you can actually rely on.

April 18, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your incredibly thoughtful review, Mr. Heugh!We are truly honored to have been your trusted logistics partner and sourcing partner. It means a lot to us. We look forward to continuing to serve you for many years to come!

Rated 5 out of 5 stars

Good service

Good service. Can be a little slow with customs but overall safe and reliable

April 17, 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your feedback. Looking forward to serve you again.

Rated 5 out of 5 stars

My experience was smooth and my goods…

My experience was smooth and my goods arrived intact
The customer service was great always helpful to support

April 17, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your feedback! Our customer service team is always happy to help.😊

Rated 5 out of 5 stars

Eva Li

Eva Li
Thank you for always going out of your way to assist us. It is so refreshing to know that we can count on you and never have any hiccups when you handle our parcels.
Thank you and well done.

April 17, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your kind words!We really appreciate your trust and we’ll keep providing reliable service for you.Well done to our team too! 😊

Rated 5 out of 5 stars

1000/10 great service, would highly recommend

1000/10! I cannot give the service enough stars! Service is great, from answering my questions patiently, to pick up and delivery. They even re-packed my items because the box I used is too bulky, handled with care and all items still intact. We sent the item from Xi’An to Melbourne, Australia and it arrived just a little of a month. Worth the wait and we have unboxed the goodies as soon as it arrived. Will definitely use the service again when we’re back in China

April 17, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your amazing 1000/10 review! 😊We’re so glad we could assist with your shipment. We can’t wait to serve you again!

Rated 5 out of 5 stars

DFH Logistics are experts at consolidating freight from China to Australia

Sherry and the team at DFH Logistics handle all of our air courier, air freight and sea freight shipments from China to Australia. They consolidate shipments from many suppliers all over China, and we save a lot of shipping and import costs. It truly is like having my own staff in China.

April 13, 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you so much for your kind review!We’re proud to be your trusted freight consolidation expert from China to Australia.Glad Sherry and our team help you save greatly on shipping costs with efficient consolidation.It’s our pleasure to serve you like your own dedicated China team! 😊

Rated 5 out of 5 stars

Excellent service

I’ve been using DFH for international shipping from China for over 2 years now, delivering to multiple countries, and they’ve been solid throughout.

Shipments are handled properly, communication is clear, and things move when they’re supposed to. Their rates are also very competitive, which makes a big difference when shipping regularly.

Cindy, my agent, has been great to deal with — quick to respond and always on top of everything.

Overall, a reliable service I’ve had no issues sticking with long term.

April 16, 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your thoughtful review and long-term trust! We appreciate you sticking with us and look forward to continuing to serve you well! 😊

Rated 5 out of 5 stars

Worked with the company Multiple times…

Worked with the company Multiple times , Miya has always been a reliable agent and I’m always happy to work with her

April 15, 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your continued trust!We’re glad Miya has been reliable and helpful for your shipments.Looking forward to working with you again!

Rated 5 out of 5 stars

Good service

Hi Yuki
Thank you for a good service always.
It means a lot to us that you handle our packages.
Your shipments always arrive quickly and on time and that is very important to us.

Thank you for the good cooperation
Ulrich
Legtech Teknik Aps / Denmark

April 16, 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your continued trust! We are Looking forward to working with you again!

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