I am really satisfied with the product I received. It looked exactly like in the pictures and the quality was really good. I also received a sticker, which I thought was a very sweet touch. The only... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new D.Franklin items! Furthermore, the customer service was very helpful in answering my questions. So it was a positive experience. The only disadvantage for me was the return. The return t... See more
Company replied
Ordered two sunglasses which took a while to arrive, however the quality of them are very good. I can tell the difference between wearing these and cheaper versions. My eyes feel better protected.
Company replied
Bought two pairs of sunglasses. Shipping/delivery took far longer than expected and their refund process is terrible, not worth returning one of the pairs. The sunglasses provide very little eye prot... See more
Company replied
Company details
Written by the company
Join the movement, you make the difference. Sunglasses, watches, clothes, shoes and accessories. Experience the whole D.Franklin's collection. Limited Editions.
Contact info
3.7
Average
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from D.Franklin
Hello Frandan,
Thank you so much for your review! 😊 We're really happy to hear you had a good experience with us ✨ We truly appreciate your support and hope to see you again soon! 💖
Best regards!
Dayana,
D.Franklin Team
The 🕶️ are amazing
The 🕶️ are amazing, like always. 2nd purchase I do. Amazing. Thanks
May 14, 2026
Unprompted review
Reply from D.Franklin
Hello Adrian,
Thank you so much for your amazing support! 😊 We're thrilled to hear you love the 🕶️ and that you've come back for a second purchase ✨ Loyal customers like you mean the world to us. Thanks again, and we can’t wait to see you back soon! 💖😎
Best regards!
Dayana,
D.Franklin Team
Ordered two pairs of sunglasses
Ordered two pairs of sunglasses, both arrived faulty when trying to return for a refund have to pay £17.49 to send them back and they won’t even refund the original delivery cost of £6.99!
So overall £25 out of pocket! Do not use this company, horrendous service.
May 14, 2026
Unprompted review
Very good quality
Very good quality. The delivery took a little bit longer than I expected but everything ok.
May 14, 2026
Unprompted review
Reply from D.Franklin
Hello Loanna,
Thank you so much for your review! 😊 We're very happy to hear that you liked the quality of the glasses ✨ We also appreciate your patience with the delivery time and your understanding. Thanks again for your support, and we hope to see you again soon! 💖
Best regards!
Dayana,
D.Franklin Team
I bought for the second time,the same…
I bought for the second time,the same item but in a diferent colour.In the first purchase i bought 2 glasses for the price of One.The second purchase was the same but i receive ONLY One pair.The process of purchase was the same.I was very glad with everything but now Im very disapontened with of this all and i dont pretend to buy with you again.
May 13, 2026
Unprompted review
The product is of decent quality
The product is of decent quality, delivery was a bit slower than expected but trackable, so overall satisfied.
April 27, 2026
Unprompted review
Reply from D.Franklin
Hello Kirill,
Thank you so much for your review! 😊✨
We’re really happy to hear you’re satisfied with the product quality 😎🕶️💛
We’re sorry the delivery was a bit slower than expected 🚚🙏, but glad you could track it along the way 📦✨
Thanks again for your trust, and we hope to see you again soon! 🌟😊
Best regards!
Dayana,
D.Franklin Team
its not only a value for money choise…
its not only a value for money choise for me but also an amazing quality and quick solution for those we have no time for shopping on physical shops. I will keep shopping for many years!
April 21, 2026
Unprompted review
Reply from D.Franklin
Hello Ειρηνη ,
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that you value both the quality and convenience of our glasses ✨ It means a lot to know we can make shopping easier for busy people like you. Your support and loyalty are incredibly appreciated, and we’ll be delighted to keep serving you for many years to come! 💖😎
Best regards!
Dayana,
D.Franklin Team
Fantastic and super quality glasses for…
Fantastic and super quality glasses for superb price!
May 14, 2026
Unprompted review
Reply from D.Franklin
Hello Einaras,
Thank you so much for your amazing review! 😊 We're thrilled to hear that you loved the glasses and found the quality and price so great ✨ Enjoy your new shades, and we hope to see you again soon! 😎💖
Best regards!
Dayana,
D.Franklin Team
Glasses are fire
Glasses are fire, a little bit of creaking in the frame but I dont mind it much
May 14, 2026
Unprompted review
Reply from D.Franklin
Hello Romet,
Thank you so much for your review! 😎 We're really happy to hear you're loving the glasses and their style 🔥 We also appreciate your feedback about the frame creaking, and we’ll definitely keep it in mind to continue improving. Thanks again for your support! ✨💖
Best regards!
Dayana,
D.Franklin Team
Reply from D.Franklin
Hello Nana,
Thank you so much for your review! 😊✨
We’re really happy to hear you like our products 😎🕶️💛
Thanks for your support, and we hope to see you again soon! 🌟😊
Best regards!
Dayana,
D.Franklin Team
Disappointment in the delivery
The delivery was terrible i waited 4 weeks in which the first tree weeks i had no notifications about where my box was. When it arrived in greece it did not came to my house and i had no notifications for its location. I would suggest more information about where it is.
May 13, 2026
Unprompted review
Pricey Returns!!
Ordered 4 pairs in the BOGOF deal. Don’t like the cheap looking logo on lens. Return cost is astronomical so now stuck with 4 pairs of glasses.
Caution if ordering from UK.
May 8, 2026
Unprompted review
Reply from D.Franklin
Hello Lindsey,
Thank you for your feedback 😊 We’re sorry to hear that the product did not fully meet your expectations 💛
All information regarding returns, including costs and conditions, is clearly stated in our general terms and conditions available on our website 📦✨ For this reason, we are unable to assist outside of what is indicated there.
We appreciate you taking the time to share your comments 🙌😎
Best regards!
Dayana,
D.Franklin Team
Will be buying elsewhere in the future
Bought two pairs of sunglasses. Shipping/delivery took far longer than expected and their refund process is terrible, not worth returning one of the pairs. The sunglasses provide very little eye protection from the sun.
May 13, 2026
Unprompted review
Reply from D.Franklin
Hello Ryan,
Thank you for your feedback 😊 We’re sorry to hear that your experience did not fully meet your expectations 💛
All information regarding shipping times, delivery conditions, and returns is detailed in our general terms and conditions available on our website 📦✨ For this reason, we are unable to proceed outside of what is stated there.
We appreciate you taking the time to share your comments 🙌😎
Best regards!
Dayana,
D.Franklin Team
Fine experience
Fine experience, delivery was a little slow but not horrendous
May 13, 2026
Unprompted review
Reply from D.Franklin
Hello Jack,
Thank you so much for your feedback 😊 We’re really happy to hear you had a fine experience overall 😎✨
We’re sorry the delivery felt a bit slow, but we truly appreciate your patience 🙏📦
Thanks again for your support and for choosing us 💛🙌
Best regards!
Dayana,
D.Franklin Team
Reply from D.Franklin
Hello Zarkovictin,
Thank you so much for your great review 😊 We’re really happy to hear that you’re satisfied with the quality 😎✨
Enjoy your new item and thank you for your support 💛🙌
Best regards!
Dayana,
D.Franklin Team
The packaging is amazing and the…
The packaging is amazing and the glasses I ordered are amazing and have a very high quality
April 18, 2026
Unprompted review
Reply from D.Franklin
Hello Valeriu,
Thank you so much for your wonderful review 😊 We’re thrilled to hear that you loved both the packaging and the glasses ✨😎
Knowing that you’re happy with the quality means a lot to us 💛 We truly appreciate your support and hope you enjoy your new glasses for a long time! 🙌
Best regards!
Dayana,
D.Franklin Team
EXTRAORDINARY BRAND
I can't understand the negative reviews. I discovered the brand in April 2026, and I trusted them by ordering two pairs of glasses on April 7th for delivery on April 15th. I ordered four more pairs of glasses on May 7th, 2026, for delivery today, May 13th! Excellent quality products at unbeatable prices, with real-time delivery tracking right up to the end—what more could you ask for?
Thank you to the team ❤️; with your passionate and dedicated work, the brand will go very far. I fell in love with your products so much that in just one month I was able to get six pairs of glasses, and this won't be the last. I'll have around fifty before the end of the year 😂
May 13, 2026
Unprompted review
Reply from D.Franklin
Hello Franck,
Wow… thank you so much for this incredible review ❤️🥹 Your words truly mean the world to our entire team!
We’re beyond happy to hear that you discovered our brand and have had such a great experience with both your orders ✨ Knowing that you appreciate the quality, prices, fast delivery, and tracking service motivates us even more every single day 🙌📦😎
And six pairs already?! 😍 We absolutely love your growing collection and we’ll be ready for the next ones too 😂💛 Hopefully we can help you reach those fifty pairs before the end of the year!
Thank you again for your trust, support, and amazing energy. Customers like you make this journey so special ❤️
Best regards!
Dayana,
D.Franklin Team
Return policy is garbage
Bought a pair of glasses, which seemed like cheap garbage. Wanted to send it back and asked for a return label, never got an answer until like a month later. When they finally answered, they said I cant return the item because I was out of the return window.. Because their support team didnt answer me for two weeks. Shit company.
May 13, 2026
Unprompted review
Reply from D.Franklin
Hello Jones,
We’re sorry to hear that your experience did not meet your expectations 😔📦
All information regarding returns, response times, procedures, and conditions is available in our general terms and conditions 📄✨ Therefore, unfortunately, we are unable to assist further in this case.
We still appreciate you taking the time to share your feedback with us 🙌💛
Best regards!
Dayana,
D.Franklin Team
Amazing quality and fast delivery
Amazing quality and fast delivery. The case also you get is so chik and amazing so 10/10
May 13, 2026
Unprompted review
Reply from D.Franklin
Hello Lajla,
Thank you so much for your amazing review 😊 We’re thrilled to hear that you loved the quality and the fast delivery 🚚✨
And we absolutely love that you enjoyed the case too 😍💛 So happy to hear it was a 10/10 experience for you! Enjoy your new sunnies 😎
Best regards!
Dayana,
D.Franklin Team
Love my shoes
This is my 3 times I get shoes. And every time have been a comfortable and beautiful experience.
May 1, 2026
Unprompted review
Reply from D.Franklin
Hello Minette,
Thank you so much for your continued trust and support 😊 It truly means a lot to us that this is your third time buying shoes from us 💛
We’re delighted to hear that every experience has been comfortable and beautiful ✨ Enjoy your new pair and we can’t wait to see you again for your next order 😍👟
Best regards!
Dayana,
D.Franklin Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.