I am really satisfied with the product I received. It looked exactly like in the pictures and the quality was really good. I also received a sticker, which I thought was a very sweet touch. The only... See more
Company replied
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Review summary
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I love my new D.Franklin items! Furthermore, the customer service was very helpful in answering my questions. So it was a positive experience. The only disadvantage for me was the return. The return t... See more
Company replied
Ordered two sunglasses which took a while to arrive, however the quality of them are very good. I can tell the difference between wearing these and cheaper versions. My eyes feel better protected.
Company replied
Bought two pairs of sunglasses. Shipping/delivery took far longer than expected and their refund process is terrible, not worth returning one of the pairs. The sunglasses provide very little eye prot... See more
Company replied
Company details
Written by the company
Join the movement, you make the difference. Sunglasses, watches, clothes, shoes and accessories. Experience the whole D.Franklin's collection. Limited Editions.
Contact info
3.7
Average
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Great quality, and great fit.
The package was delayed from the beginning. But before I even managed to write to D.Franklin a got a mail assuring me that the package would be shipped in a few days.
When receiving the sunglasses I was taken away by how light and we'll fitted they were straight from the box. The quality is great.
All in all a great experience even wanting me to order a new set.
May 10, 2026
Unprompted review
Reply from D.Franklin
Hello Edil,
Thank you so much for your detailed review and for your patience with the initial delay ⭐😊
We’re really happy to hear that you loved the sunglasses and that the fit, lightness, and quality exceeded your expectations right out of the box 😎✨
It means a lot to know that, overall, you had a great experience and that you’d even consider ordering another pair. We can’t wait to have you back again! 💖
Best regards!
Dayana,
D.Franklin Team
Return policy is expensive and hard
Return policy is expensive and troublesome, after the website didn’t allow me to log a return I emailed twice with no response. After trying daily I managed to get to the point of submitting the refund to find it was at a cost of £17. So a very expensive way to try something, just make sure you absolutely like it before ordering. It’s a shame because I ordered from DFranklin years ago and loved my glasses that I didn’t even look anywhere else when it come time to buy some new ones, but very disappointed with this process.
May 11, 2026
Unprompted review
Reply from D.Franklin
Hello Caroline,
Thank you very much for your review and for taking the time to share your experience 😊🙏
We are truly sorry to hear that the return process and associated costs did not meet your expectations, and that you experienced difficulties when trying to initiate the return 😔📦
Please note that all information regarding our return and refund policy is clearly detailed in our General Terms and Conditions, which are available and accepted at the time of purchase 📄✨
We also regret the inconvenience you had with our response times and understand your frustration. Your feedback is very valuable to us and will be taken into account to improve our service 🙌
Thank you again for your previous trust in D.Franklin, and we sincerely hope to have the opportunity to improve your experience in the future 😊✨
Best regards!
Dayana,
D.Franklin Team
Took 5-6 week before my order arrived
Took 5-6 week before my order arrived. 👎
Glasses seems ok.
May 8, 2026
Unprompted review
Reply from D.Franklin
Hi Peter😊
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your order took longer than expected to arrive 😔 We understand how frustrating this delay must have been for you.
We also want to kindly mention that we did not receive all the necessary information from your side in a complete way, which made it difficult for us to properly review your case and assist you more efficiently.
If you wish 💛, please contact us through our website contact form, and our team will be happy to carefully review your situation and help you further.
Thank you for your understanding 🙏
Best regards!
Dayana,
D.Franklin Team
Very beautifull and confortable shows.
May 7, 2026
Unprompted review
Reply from D.Franklin
Hello!
Thank you so much for your review! 😊✨
We're so glad to hear that you found the shoes both beautiful and comfortable 👟💖😍
We hope you enjoy them! 🙌✨
We hope to see you again soon 😊
Best regards!
Dayana,
D.Franklin Team
Returning policy
You guys have a huge issue with returning policy. First of all it's not okay to take 15€ to be able to return item. Second: I had to send you the package on my own expense, what costet me another 27 Euro. So overall only to try shoes that were too big for me I paid 42 euros. This is not okay!
I will never order anything form you anymore, despite I really liked the quality of the shoes I ordered.
May 1, 2026
Unprompted review
Reply from D.Franklin
Hello Jurka,
We sincerely apologize for the inconvenience 😊🙏
After reviewing your case, we would like to inform you that all information regarding returns, costs, and terms and conditions is detailed in our Terms and Conditions, which are available at the time of purchase 📄✔️
We understand your frustration 😔 and are sorry that the experience did not meet your expectations, especially since it involved a size adjustment.
We appreciate that you rated the product’s quality positively 🙌✨ and remain at your disposal for any further questions 😊
Best regards!
Dayana,
D.Franklin Team
Almost impossible return process
The products I ordered were too small, but returning them turned out to be almost impossible. D.Franklin provides no return label, no support, and no clear instructions. Customers in the EU are forced to pay for international shipping to Spain on their own, and the company takes no responsibility for lost or delayed parcels.
The return address is hidden deep in the portal, communication is minimal, and the whole process feels intentionally complicated. For a fashion brand, this level of customer service is unacceptable. I would not recommend ordering unless you are absolutely sure the items will fit, because returning anything is extremely difficult and expensive.
May 11, 2026
Unprompted review
Reply from D.Franklin
Hello Margaret,
We’re sorry to hear that your experience did not meet your expectations 😔📦
All the information regarding returns, shipping responsibilities, timelines, and procedures is available in our general terms and conditions 📄✨ For this reason, unfortunately, we are unable to assist further in this case.
We still appreciate you taking the time to share your feedback, as it helps us continue improving our service 🙌💛
Best regards!
Dayana,
D.Franklin Team
Many problems
May 8, 2026
Unprompted review
Reply from D.Franklin
Hi Maria😊
Thank you for taking the time to share your feedback with us.
We’re very sorry to hear that you have experienced several issues 😔 This is not the experience we want for our customers.
We also want to kindly mention that we did not receive all the necessary information from your side in a complete way, which made it difficult for us to properly review your case and assist you more efficiently.
If you wish 💛, please contact us through our website contact form, and our team will be happy to carefully review your situation and help you further.
Thank you for your understanding 🙏
Best regards!
Dayana,
D.Franklin Team
I got two pairs of sunglasses through a…
I got two pairs of sunglasses through a 1+1 offer - bought one for 70€ got a 50€-pair for free. I am very satisfied, the glasses are good value for money with very comfortable lenses and great design, though I must say the wonderful packaging alone - and consequent unboxing 😁 - would totally have been worth the money. Will buy again when there’s a special offer and have already recommended the brand to friends.
May 4, 2026
Unprompted review
Reply from D.Franklin
Hello Valentino,
Thank you so much for your review! 😊✨
We're thrilled to hear that you're so happy with the 1+1 deal 👓💖
It’s great to read that you appreciate the value for money, the design, and the comfort of the lenses 😍✨
And we’re especially thrilled that you loved the packaging and unboxing experience so much 📦🎁😁
Thank you also for recommending us to your friends 🙌💫
We’d love to see you again for future offers! 😊
Best regards!
Dayana,
D.Franklin Team
Boots Franklin
I really like my boots ❤️ beautiful and comfortable
I’m very excited to use them,need to wait because it’s summer 😅
Delivery service I can rate about this because I pick them up in à market near my house
About the order everything goes fine and I have nothing to said about that,really easy to acquire,thank you so much and of course I will continue by your stuff’s.
Thank you so much.
April 16, 2026
Unprompted review
Reply from D.Franklin
Hello Tânia,
Thank you so much for your review! 😊✨
We're so glad to hear that you love your boots ❤️👢 and that you find them both stylish and comfortable 😍
We understand how excited you are to wear them for the first time, even if you have to wait a little while for summer ☀️😅
We’re so happy to hear that the entire shopping process was easy and that you’re satisfied with your order 🙌✨
Thank you for your trust and for choosing to shop with us again! 💖
We look forward to seeing you back soon 😊
Best regards!
Dayana,
D.Franklin Team
Terrible experience
Terrible experience. I cancelled an accidental order several days before shipment and they still shipped it, charged me, and just excused it as "thats the system".
May 11, 2026
Unprompted review
Reply from D.Franklin
Hello Leonardo,
We sincerely apologize for the inconvenience 😊🙏
After reviewing your case, we would like to inform you that, as stated in our Terms and Conditions, orders are automatically processed by our system 📦⚙️, so once they are in the preparation process, it is not possible to cancel them.
We understand your frustration 😔 and are sorry that the experience did not meet your expectations.
We appreciate your understanding and remain at your disposal for any further questions 🙌✨
Best regards!
Dayana,
D.Franklin Team
Over 40 days of back and forth.
Over 40 days of back and forth.
Ordered 2 pairs of sunglasses and never received them, started complaining after 3 weeks and it took them almost another 3 weeks to finally give me MY money back.
No apologies or additional credits as a sign of bad customer service on their end.
Do not order
May 11, 2026
Unprompted review
Reply from D.Franklin
Hi Vekić 😊
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience and the delay with your order and refund 😔 We completely understand your frustration.
We also want to kindly mention that we did not receive all the necessary information from your side in a complete way, which made it difficult for us to properly review your case and assist you more efficiently.
If you wish 💛, please contact us through our website contact form, and our team will be happy to carefully review your situation and help you further.
Thank you for your understanding 🙏
Best regards!
Dayana,
D.Franklin Team
Took more than two weeks before…
Took more than two weeks before shipping with zero communication. Better options available.
April 1, 2026
Unprompted review
Reply from D.Franklin
Hello Jesse,
We sincerely apologize for the inconvenience 😊🙏
After reviewing your case, we are truly sorry that your experience with shipping and processing times did not meet your expectations 😔📦
We are constantly working to improve our logistics processes and communication with our customers 🚚✨, and we take your feedback very seriously to continue optimizing our service.
Thank you for sharing your feedback, and please feel free to contact us with any further questions 🙌😊
Best regards!
Dayana,
D.Franklin Team
Really bad first experience
Really bad first experience. I bought foot wear and they were big not as per UK size. I tried their return process but when I entered the order number and details, the website do not allow to next step. I emailed them and there was no response. And also referring to return process from uk it was mentioned there is charge of €20.
Please avoid this company and not easy for change of mind to return them. Now I cannot wear them and I lost the money.
May 10, 2026
Unprompted review
Reply from D.Franklin
Hi Sabina😊
We’re very sorry to hear about your first experience and that the sizing did not meet your expectations 😔
We would like to kindly remind you that all information regarding returns, conditions, and associated costs is clearly stated in our General Terms & Conditions 📄, which are available for consultation at any time.
We regret the inconvenience you experienced with the return process and that we are unable to assist further in this case 🙏
Thank you for taking the time to share your feedback, it is very important for us 💬✨
Best regards!
Dayana,
D.Franklin Team
My partner and I got a pair of sun…
My partner and I got a pair of sun glasses each. Amazing quality, great look and delivered as promised.
May 7, 2026
Unprompted review
Reply from D.Franklin
Hello Connor,
Thank you so much for your review! 😊✨
We’re thrilled to hear that both you and your partner loved the sunglasses 👓💖
It’s great to read that you liked the quality and style, and that the delivery was just as promised 🚚💨😍
We hope to see you again very soon! 🙌✨
Best regards!
Dayana,
D.Franklin Team
Terrible experience
Terrible experience. I cancelled the product before it was prepared and sent, and even with that the company send this to me. Not only that, but also in order to return the package I had to pay again 5,99€. The package was sent back on April 26th and today May 10th I didn’t still receive the refund. I will never purchase again.
May 10, 2026
Unprompted review
Reply from D.Franklin
Hello Monica,
Thank you for your message 😊 We’re very sorry to hear about your experience and the inconvenience caused 💛
We would like to inform you that your refund has already been processed 📦✨
Please kindly check your email inbox (and spam folder just in case), as you should have received the confirmation 🙌😎
We appreciate your patience and remain at your disposal for any further questions 😊
Best regards!
Dayana,
D.Franklin Team
€20 discount not allowed and left me feeling disgruntled.
I wanted to cancel my order within half an hour of placing my order since I realised that the discount had not been applied.This was not possible according to D.Franklin.I had planned to replace the order but with the discount applied but couldn’t.
The order took about 10 days to be delivered even though it was within Europe.
I was happy with the sliders but the sneakers were very big in comparison to a Nike shoe for example of the same size.
April 13, 2026
Unprompted review
Reply from D.Franklin
Hi Disappointed😊
Thank you for taking the time to share your experience with us.
We’re glad to hear you were happy with the sliders 👍 However, we’re sorry to hear about the inconvenience with the sneakers sizing and the overall ordering experience 😔
Regarding the cancellation request and discount issue, we understand your frustration. We also want to kindly mention that we didn’t receive all the necessary information at the time of your request, which limited our ability to assist you more quickly and offer alternative solutions.
If you’d like 💛, you can always contact us through our website contact form, and our team will be happy to review your case and help you as best as possible.
Thank you again for your feedback and understanding 🙏
Best regards!
Dayana,
D.Franklin Team
Everything is correct
Everything is correct, delivery to BG is slowly coming!
April 10, 2026
Unprompted review
Reply from D.Franklin
Hello Slav,
Thank you so much for your review! 😊✨
We’re happy to hear that everything was correct and that you were satisfied with your experience 🕶️💖
We also appreciate your feedback regarding the delivery time to BG 📦🙏 We’re continuously working to improve our shipping service and delivery times.
Thank you for your trust and support. We hope to see you again soon! 🙌
Best regards!
Dayana,
D.Franklin Team
Reply from D.Franklin
Hello!
Thank you so much for your 5-star review! 😊✨
We’re delighted to hear that you’re happy with the quality of the product 💖
Your support means a lot to us, and we hope to see you again soon! 🙌
Best regards!
Dayana,
D.Franklin Team
Your products are very nice.
Your products are very nice.
I would for you to use faster and more reliable standard shipping.
May 7, 2026
Unprompted review
Reply from D.Franklin
Hello Kostas,
Thank you so much for your review and your kind words about our products! 😊🕶️✨
We’re very happy to hear that you like them 💖
We also truly appreciate your feedback regarding the shipping service 📦🙏 We’re always looking for ways to improve delivery times and provide a more reliable experience for our customers.
Thank you for your support and trust in our brand. We hope to see you again soon! 🙌
Best regards!
Dayana,
D.Franklin Team
Great sunglasses
Great sunglasses, feel high quality for a good price. Quick delivery coming from spain too
May 1, 2026
Unprompted review
Reply from D.Franklin
Hello Michael,
Thank you so much for your wonderful review! 😊🕶️✨
We’re so happy to hear that you love the sunglasses and that you feel they offer great quality for a great price 💖
It’s also fantastic to know that the delivery from Spain was quick 📦🙌 Your support truly means a lot to us!
We hope to see you shopping with us again very soon 😍
Best regards!
Dayana,
D.Franklin Team
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