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dfyne.com Reviews 7,365

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TrustScore 4.5 out of 5

4.7

Activewear Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and efficiency in resolving issues. Many people appreciate the quick response times and the personalized approach taken by the support team, making them feel valued and understood. The product itself is also frequently lauded for its quality and the positive feelings it instills in consumers. However, some customers also noted inconsistencies in product quality, particularly regarding the fit and material of items from different production batches. A few people experienced issues with defective products, such as ripped seams or broken straps, and a small number of reviewers reported dissatisfaction with customer service, citing slow responses or a lack of resolution for their concerns.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, quick response... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individual team... See more

Product

Customers had positive experiences with product, often praising the quality and flattering fit of items like... See more

Response time

People report positive experiences with response times. Many customers praise the quick replies and efficient... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the products, highlighting good quality,... See more

Based on these reviews

Rated 5 out of 5 stars

Had issues with the articles I received and Tony immediately resolved the situation, and offered multiple options for me. If you ever find that emails aren’t getting through, try DMing on social media... See more

Rated 5 out of 5 stars

I’ve had a really great experience with this brand. Their team has been incredibly helpful and supportive throughout my order and in resolving an issue that came up. Everything was handled smoothly an... See more

Rated 5 out of 5 stars

I had an issue with items having discrepancies from previous DFYNE quality and I was graciously offered a replacement or gift card for the faulty items. Thank you so much to Andy for all of his help a... See more

Company details

  1. Activewear Store

Written by the company

Apparel for the defiant! We are the individuals who don't believe in comparison. Free to DFYNE ourselves. Let no body DFYNE us.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service is soooo much better…

Customer service is soooo much better than it used to be and the person helped me was called Kaylee I believe and she was super helpful as I had experienced a fault with an item but she sorted this immediately for me and I really appreciate that!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Kind, responsive, and patient.

To be honest, I’ve never communicated with a kinder and more compassionate customer service representative over email. She was quickly responsive and patient. Thank you very much, Jamie-Lee.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service. Tony was helpful, clear, and quick to respond. Everything went smoothly and I got the help I needed. Appreciate it.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Resolved Issue

Andy was amazing in helping me resolve an issue with my leggings which had a defect , his communication was timely,efficient and clear.I will be ordering soon this continues to be my favorite working out brand. :)

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

I contacted customer service about an item I was having a problem with. Adele responded quickly and efficiently. She answered in detail, and made things right perfectly. Great customer service from Adele!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Product problem

I had a problem with an item in my order, and Jacqueline helped me solve the problem immediately. Thank you to the team for their involvement and seriousness.
Have a nice day!🫶🏽

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

i asked the dfyne team why i was…

i asked the dfyne team why i was charged extra for customs even though it didn’t say i would be at check out, turns out a mistake was made and when they confirmed it they gave me a gift card for the amount i had to pay. i really appreciated how they immediately offered me the gift card and how quick they were. thank u jamie -lee 🫶❤️

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with some new flares and…

I had an issue with some new flares and Jamie- Lee a member of the customer team got back to me as soon as possible and replaced my order without a hassle. Honestly some of the best customer service I have seen and they respond within a rather quick period!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Andy, reached me out behalf his colleague and from his own mail account to get in touch with me. So much effort and just really good service!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with DFYNE customer service. I had an issue with an item from my order, and Kayleigh was incredibly helpful and quick to resolve it.

The process was smooth, and I truly appreciated how easy she made everything. Thank you again for the excellent support.

April 9, 2026
Unprompted review

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