DHL Express Deutschland Reviews 

DHL Express chose to "store" my package for 12 days. Both the merchant (according to his claim) and me answered all their questions within a business day. However, all information necessary to do their job was in the package, including the detailed invoice. This would have meant they wouldn't have had to ask any questions at all.

To prove DHL's lack of competence in terms of paying attention, they typed Hare Krishna as Haro Krane in a letter. This is even disrespectful w.r.t. a religion even if it was not intentional but an "innocent" lapse of attention. I have the photo of their official letter and I'll scan this document once a lawyer takes a look at the case.

Delays include, but were not limited to such occurrences, when DHL kept on bullying us for the same questions over and over again, while they can't interpret the response. I followed a phone feedback of a DHL customer "service" representative, and wrote an email to DHL real time based on what he asked me to do. He acknowledged receiving the email and acknowledged the validity of its content. Then the day after, another DHL representative bullied me that the email I'd written was invalid, and that I'd have to fill out a different form.

Once we received the package, we figured out that a formally correct invoice was indeed in the package, so in theory they should not have even contacted us at all. However, even if they had not opened it, they should have clearly seen the invoice once the merchant sent it to them in hindsight.

Out of the 12 days billed to us as storage, we can recall at least 5 days of us emailing and calling several Zollamts, because based on tracking information, we had no idea where our package was. Then a physical mail reached us that we had to fill out a form. They even asked us (private people, not a company, not a merchant) for an EORI number as if we had one.

Once we entered all items exhaustively, they wasted another week to "process" this information and then they asked back why the amount paid does not equal the amount entered. Meanwhile, they already possessed the information that the remaining amount was shipping costs. However, when I called them, they requested me to confirm it via email. This was the case when afterwards another customer service representative told me that my email was invalid and I had to fill out the form again.

After all this, they sent me a bill of over 200EUR for storage costs. This means they expect me to finance their scheme. This scheme can either be based on incompetence or malicious intent. We cannot rule out that customers are tricked into a scheme, when despite us doing our best to answer their queries, those answers are taken out of context and are misinterpreted for the purpose of maximizing storage costs that'd be billed to the customer in hindsight. If this statement is not true, then the only reason for all these issues was a level of incompetence that I am not comfortable with in a developed world, let alone a corporation. When we take into consideration that DHL Express charges between 40 and 50EUR for this service, I'd expect more attention, more competence, more guidance.

I will get in touch with my legal insurance provider tomorrow to ask for a clear investigation of the situation, providing all evidence, answers, the invoice in the package, DHL Express customer "service" answers etc.

I ordered asos to Serbia. They use dhl express, unfortunately. I still haven't got my order, there is almost 3 weeks delay. I called them 4 times already - I literally make them to proceed with my order step by step. Now I am trying to reach them again because they don't send me a link to pay taxes. I don't know when I finally receive my order but this is the WORST delivery service experience in my life.

was watching the delivery on their map, and their driver was like 5 mins away from my house doing another stop. then out of nowhere he is unable to drive up the street to my house and it says my house isn't in serviceable area. it's just a normal residential street.

Stefan at customer service should find another line of work. Unbelievably unhelpful with zero willingness to offer a solution. He said that dhl express had tried to deliver the package but there was no one there. The place the package was to be delivered is a shop. The shop is open from 9 - 17 and there is always someone here. It was an outrageous lie. My shop nor any of my clients will be using dhl express for anything from this day forth.

Dhl in Israel have the worst service in the world
Saying that they on the way and not

DO NOT USE
Purchased clothing from a company in Denmark.Paid £14 for shipment. I receive today an email from DHL (last minute as my parcel is due today) to ask to pay for £139.96 if I want to receive my parcel.
There have been changes in delivery options due to Brexit but some of these companies out there are using it to make extra cash! no advance notice for fees from DHL. Due to the amount I am refusing it and asked them to return to sender. Impossible to get a confirmation or to speak to anyone to get a return number for refund of my purchase. . So I end up with no parcel, extra charge and I have already been debited for the goods. Waste of money, they are polluting the planet by returning parcels, nothing else.

Awful! Paid over 20€ and they didn’t even try to respond

I have been waiting since October 8th for a small package from Turkey..
The DHL driver came to my door on the 17th October but was gone before I could get down stairs to the front door !
He was at my door less than 30 seconds !!
Since then I have called DHL THREE TIMES and been assured that the package was on its way ..
We are a week further and NOTHING !!
Do they only deliver once a week on Thursdays ?
I'm an easy going person but this service is about as bad as it gets !!

Falsely claims recipient isn't at home.
Falsely claims a notification was left in the mailbox.

Sad thing is, this happens on a consistent basis. You can file a complaint and you'll receive a voucher so you get a discount for a service you don't even want to make use of, because of the issues described above.

The only thing reliable about this company is the consistency with which they screw up the most basic of services: Delivery mail.

Delivery from Apple scheduled for today, so took time off work. Checked on tracking only 1 stop away, then received delivery attempted, after checking online he had gone to the back of the house where there is no doorbell, the driver even took an image of the patio doors Doh! so he would have knocked on the glass. I would not hear this working upstairs at the front of the house. No, absolutely no attempt to deliver to the front door where there is a video doorbell which I would have heard and also received an alert on an app. I really cannot understand why these drivers do not use common sense, it is probably that they can park easily and turn around at the rear of the house instead of parking on the road and walking 200 feet, Amazon delivery drivers aren't this lazy.

Unbelievably incompetent!
Every time I have a packet addressed to a Packstation, the driver put it somewhere else on his route in a random Packstation and calls it a day. Their useless support said that is how they work. to reiterate their standard procedure for delivering Packstation is to throw it in a random Packstation somewhere else! You can't make this up!

Package requiring signature stuffed half into my letterbox and signed for by the delivery person.
I contacted customer care to make them aware of this, hoping for an explanation or an apology… I was simply passed from pilar to post and got neither on my first attempts.
Eventually I was told that it was the mistake of the company that sent the package for doing it wrong, despite DHL express messaging me during the shipping process to make sure I was home to sign for the package. There was no accountability or apology. A complete lack of empathy and blame shifted away from themselves

Allow me to preview this by saying that the abominable state of affairs of this company cannot be attributed to the delivery drivers themselves. DHL has decided to set up their company, hiring employees as supposed independent contractors as to save the higher-ups money and increase their yearly bonus, while giving delivery drivers impossible time frames to work with. This forces delivery drivers to cut corners, resulting in us, the consumer, ending up with deplorabele service (as in my case, a package not delivered to a service point that I selected but instead one with unusable opening hours way out of my range). Then because support is overwhelmed with negative interactions, the quality of communication there deteriorates as well. Although as someone who has had that job you should be ashamed for seemingly not even trying to train your support staff in the art of taking accountability, expectation management and proper communication. Multiple conversations, all equally useless. Again, all things that aren't the fault of any one individual, but a systemic problem that speaks to DHL as a whole. And thus I can only conclude that where possible I will make sure no one engages with or makes use of DHL for amy sort of required service, ever again.

Once again, DHL Express has delivered a message that it was unable to deliver the parcel, which has now been taken to a collection point. Incredibly annoying because this happens every single time I have a DHL Express delivery. I have given 2 stars because last time, when I called customer service, the person I spoke with was very understanding and scheduled another delivery attempt. She also confirmed, by checking the driver GPS, that the driver had made no delivery attempt. Last time I just went and collected the parcel because the time before that, when a 'second' delivery attempt was scheduled, it just was not honoured. It makes no sense as DHL ordinary delivery can manage to bring my parcels every time, without problem. Go figure.

Quite the horrible customer service. Paying a lot of money for the express option, only for the package to get delayed after a whole day of waiting on Saturday. Thought it’s whatever and just accepted the delay.

Then on Monday the driver shows up 2 hours before the on the website picked delivery time. customer service states chosen delivery time is just a preference and doesn’t mean a guarantee.

The dhl express took more than 3 days and the customer care person was not so helpful, it would be helpful to be honest with expected delivery dates from the start for better planning on the customers end

Sent a computer with proper protection and insurance through DHL Express. The computer came damaged, and they are not answering for the damages or the insurance.

Worst worst !!! Don't choose dhl it's bad service they only want you to pay for the service that they can't provide!! No good service!!!!NO Customer service is unpolite!! Incompetent what works IN IN THE CUSTOMER SERVICE

The Estimated Delivery Date is currently unavailable.
What a poor service for this high price!

Tracking Results 23.07.2024!!!

The Estimated Delivery Date is currently unavailable.

Monday, July 22, 2024 Location Time Pieces
18 Forwarded to a third party agent ASUNCION - PARAGUAY 13:37 1 Piece
17 Arrived at DHL Delivery Facility ASUNCION - ASUNCION - PARAGUAY 07:50 1 Piece PARAGUAY
16 Shipment has departed from a DHL facility ASUNCION - PARAGUAY 07:21 1 Piece ASUNCION - PARAGUAY
15 Processed at ASUNCION - PARAGUAY ASUNCION - PARAGUAY 06:45 1 Piece
14 Arrived at DHL Sort Facility ASUNCION - ASUNCION - PARAGUAY 05:16 1 Piece PARAGUAY

Friday, July 19, 2024 Location Time Pieces
13 Shipment has departed from a DHL facility MADRID - SPAIN 15:08 1 Piece MADRID - SPAIN
12 Processed at MADRID - SPAIN MADRID - SPAIN 08:21 1 Piece
11 Arrived at DHL Sort Facility MADRID - SPAIN MADRID - SPAIN 07:55 1 Piece
10 Shipment has departed from a DHL facility LEIPZIG - GERMANY 04:09 1 Piece LEIPZIG - GERMANY
9 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 03:02 1 Piece
8 Arrived at DHL Sort Facility LEIPZIG - LEIPZIG - GERMANY 01:08 1 Piece GERMANY

Thursday, July 18, 2024 Location Time Pieces
7 Shipment has departed from a DHL facility FRANKFURT - GERMANY 22:57 1 Piece FRANKFURT - GERMANY
6 Processed at FRANKFURT - GERMANY FRANKFURT - GERMANY 19:42 1 Piece

Wednesday, July 17, 2024 Location Time Pieces
5 Shipment is on hold FRANKFURT - GERMANY 22:55 1 Piece
4 Shipment has departed from a DHL facility MANNHEIM - GERMANY 20:03 1 Piece MANNHEIM - GERMANY
3 Processed at MANNHEIM - GERMANY MANNHEIM - GERMANY 18:31 1 Piece
2 Shipment picked up MANNHEIM - GERMANY 15:37 1 Piece
1 Shipment Accepted MANNHEIM - GERMANY 14:18 1 Piece

my score would be MINUS10!!
i have never experienced such incompetence in all my life! 2 days wasted waiting in for a collection and the lies told that they had called when they had not as i had been in all day! (05/07/24 )
when i called and insisted they come back and collect my item on the same day, both days ( second day 8/7/24 ) i was told the driver had finished!!!!! it was only 4.30pm and 5pm respectively on both days.
i am furious!! when i had spoken with this person (sihosihoe ) said she would call back, she never did and the second time i called 2 hours later ( spoke to same person as before ) i gave veiled threat of complaint she called me back half hour later and said he could pick up tomorrow! as you can imagine i was NOT happy.
how is it possible for a company of this size and experience to be sooooooo BAD!
Judging by all the reviews here i am not alone, how on earth is this company still running. absolute disgraceful service. not only wasted 2 days but wasting time having to make calls as well! and adding insult to injury it was a premium phone number to boot!!!!