DHL Reviews 

Supposed to have Receiver Package Five days ago. Still waiting

Odlična usluga, brza i precizna isporuka, zaista sam zadovoljna.

WORST COMPANY! DO NOT USE THIS, THEY WILL MAKE YOU PAY EXTRA FOR ``LACK OF INORMATION`` AND KEEP ON HOLD YOUR PACKAGES SO THEY CAN CHARGE EXTRA MONEY FOR IT.
THEY DO LIKE THIS WITH ALL THEIR CLIENTS, THEY ARE THE WORST! THEY DON`T DESERE EVEN 1 STAR, NEVER USE THIS COMPANY! THEY WILL TAKE AS MUCH AS POSSIBLE FROM YOU, NERVES, TIME AND MONEY....A LOT OF MONEY FOR THEIR MISTAKES AND THIS PLAN IS WITH ALL THEIR CLIENTS!!!! NEVER EVER USE THIS COMPANY AGAIN, YOU LOST ME AS A CLIENT AND ALL OF YOUR CLIENTS TOO, IF THIS IS HOW YOU TREAT US. YOUR COMPANY WILL GO BANKRUPT SCAMMING PEOPLE!!!!!

Incompetent and usless!
They have missed to take a listed pro forma invoice upon picking up the parcel that was shipped to Austria from the UK. Then the parcel was in transit for more than 15 days due to their inability to reach out to me directly instead of the receiver. They pushed the receiver to fill up information in the pro forma invoice based on insufficient information. They have charged us for €664 additional tax duty fees for storing the parcel due to their lack of efficiency and now the parcel is on hold again as we refused to pay for this. Speaking to both DHL UK and Austria at the same time and no one is able to tell me anything but I have to pay.. I even put them on a same email thinking that I can speed up the process but nothing.. Look for other solutions if you're in need of a similar service as they as absolute useless.

They have terrible service. I see there are 95% of the reviews here with 1 star and don’t understand how may their headquarters don’t worry about this.

I paid to Express delivery for 24 hours and it took 1 week to get it after a lot of emails and calls with their workers. Total disappointed with this service and don’t recommend to anyone to use it.

Arbitrary and unexplained (mostly unexplainable) charges for non-service overall. Amongst others: exorbitant carriage fees (billed twice), unidentified "duty" charges, VAT collection where no sale took place, possibly fraudulent claims on events/transactions...
This in addition to bad communication, no clear guidance as to consequences of alternatives, decision demands and pressure, general lack of explanation - or even attempt at basic customer service. Sole text message received was incomprehensible and was almost identical to examples of fraudulent communication my bank warned about (I actually reported it before it was confirmed as genuine!)
Never, ever use for anything! I also wholly support the call to boycott companies that use DHL for their deliveries found elsewhere amongst these comments!!! Courier choice is a criterion I will apply when deciding my suppliers from now on...

The worst company Ive ever dealt with. Dropped off at depot for international express the woman was rude unhelpful and shook her head as she went into the back office, cant complain about her directly as she purposely had her id card on backwards! we wanted some help as not done this before and explained everything nicely to her. Then got email today saying our paperwork was insufficient and panicked as we had sent urgent legal documents - no explanation, no contact numbers, no reply to my emails. Happened to check the tracking and it stated was deliverered and signed for in USA two days ago!!! So has it been delivered? If so why send today a demanding email causing a panic saying parcel was held. Absolutely no way of contacting anyone to help email/chat/phone/depot noone will help at all you are at their mercy. Terrible experience from start to finish

I would never use DHL Express Austria again. Imported some facial products from the USA. They arrived in Austria. Austria DHL wanted an invoice as proof or payment. Sent it. Then they wanted paypal proof of payment sent it. Then they wanted a phone call to pay for customs/taxes. Fine -tried to call them but the number does not work. Asked them for a link to pay it online. They said they do not have a link. So it seems they will end up keeping my package and I will end up with nothing and they have no problem with this. This is why this company has under 2 stars for its reviews. Awful company that seems to be living up to the stereotype of being bureaucratic.

Rubbish-Luckily I did not waste to much time trying to contact this company, yet another faceless company where trying to contact a human is IMPOSSIBLE, don't waste your time with these armatures.

DHL quoted me for delivery of items from London to Australia in 6-8 working days, collecting on Tuesday 9th November. DHL did not collect my items on the 9th November. The earliest I could rebook collection was the 11th November. DHL did not collect my items on the 11th November. I had to take the items to a DHL location on the 12th November. It is now the 29th November, 11 working days later, and the items have still not been delivered to their final location. DHL's communication has been poor throughout.

Well it seems to be the usual for this company judging by the reviews. Had a delivery that was left on a fence about half a mile from my property. Only got it because a local resident took it it and took the time to track down my phone number. Have informed the firm that used them that I will no longer order from them as they use DHL - it's the only way to hit back.

This company is a shambles. John Lewis use them as a delivery provider which in my eyes is a big mistake as they are known for their poor service. One item of 3 I bought came through this crowd needless to say didn’t turn up. The driver has put down delivered and that I signed for it I was actually away the whole weekend. Fraud and robbery. They have failed to call me back 4 times even the manager who promised to call back has failed which about sums things up. They have no clue where my £100 item is and now say it’s MY job to get in touch With John Lewis to sort out!!!!!!! I hope this company goes down the pan a load of robbers lining their own pockets

They managed to mess up my parcel twice and now no-one answers me to even explain what happened

if there is snow, they don't deliver.

Unfortunately DHL isn't worth of any stars. I have waited an important shipment 2 days at home, 2 times it has been rescheduled. Even a standard shipment through Austrian Post arrived sooner and more trustworthy. I even called the customer service TWICE, they are just useless. In future, I will not buy anything that will be shipped through DHL and I will use other service providers for my personal shipping needs. Such a shame!

One star it's even too generous for the unglaublich unprofessionell, faul und furchtbar service, the delivery guy yelled in the stairs he wasn't going to carry the package upstairs friday morning in greifswalder strasse, he literally left the package right in the middle of the stairs and wrote in the email "bei nachbarn" what an embarassing lie, i had to carry with a dislocated vertebra this package from ground floor to my flat... Next time i will rather give some money to people that are really in need of money and help me out, instead of paying the salary to people that DON'T WANT TO DO THEIR JOB, and germans say that italians are lazy... unbelievable low quality, bad service, super lazy employees, putting weight on the shoulders of others, next time i will ask a delivery guy to go and carry my material for my art classes to the location where i will have to teach, let's see if they will do it for me! Unbelievable... One star it's far too generous for this embarassing service, congratulations german services, you just showed again the the german efficiency it's just a legend from the far far 50's probably.
Oh yes, and today different employee but same story, nice oder?

DHL tries to deliver a package only once. They post a note I can pick it up somewhere the next day after 10. The next day at 10:15 I go there... no package; they tell me the packages get delivered around noon... what the hell is this kind of service. Always an issue when dealing with this incompetent company.

Terrible service, either they never ring the door or they ring and 5 sec later when you open the door or buzz them in they are gone. So now you just spent the entire day at home waiting for the package and then this happens. When you then call the service line and ask if they can please deliver it again the next day since that is not how you should treat your customers, they are rude, non understanding and tell you that that is not possible. So now you have the pleasure to walk 20 min to the next DHL station to pick up that package. thanks for nothing.

Took ~1 week to reply my e-mail and refused shipping my package because it was 20+ kg (?!). Even Post AG (!) ships up to 31,5 kg internationally.

Incredibly bad company. I am a recently new business customer for the "Express" service. It took 2 weeks for them to just set me up as a customer and to receive my account numbers and only after my chasing them. If that wasn't bad enough my first order and packages are now stuck in their Customs depo. They have a bureaucratic nightmare and instead of helping me as a customer to solve paperwork issues they send me cryptic emails. They don't phone, I have to chase, and after another 2 weeks my packages are still with them with no resolution in sight. They don't want to solve my problem. The service is a joke. I thought they would be the best courier to use for Austria, but clearly I was very wrong. They have even sent me their expensive invoice for those packages even though I haven't received them. Now I have delays in my business and rising costs!! Awful. NEVER USE DHL.