I placed an order a week ago. I still have not gotten an email confirmation or any tracking information. I have sent to comments thru the website and have not gotten a response to them. Don't order fr... See more
Company replied
Diademboutique
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Well I've been reporting for the last 2 weeks regarding this website and yet to date it is still not been resolved I've done everything that I needed to do and I still have not gotten my refund so I w... See more
I rated Diadem poor and when they read my review they instantly provided me with a full refund. So i am now rating them "4". However my advice, after seeing other poor reviews using the same exact la... See more
Company replied
Order a pair of yoga style lounge pants that looked super cute and comfy and the website. After ordering and realizing even though this place claims to be in Denver, Colorado that my item was shipped... See more
Company replied
Company details
Contact info
PO Box 150519, 80215, Lakewood, United States
- help@diademboutique.com
- diademboutique.com
Ordered on April 24th and the tracking …
Ordered on April 24th and the tracking info says my order hasn't even shipped yet. Do not order from them!
May 11, 2017
Unprompted review
Reply from Diademboutique
Hi Jessica,
We have previously been in contact with you about your package via our customer help email. Your order was shipped and is in transit to you now. We do mention that delivery can be up to 6 weeks, but your order will be arriving within the timeframe accepted at checkout. If you have any further questions, please email us back at help@diademboutique.com and our team would be happy to assist you. Thanks!
Company seems quite shady
Company seems quite shady. Ordered an item which arrived broken and does not look anywhere near as nice as when advertised. Even if the item had arrived unbroken I would have been very disappointed as it looks nothing like I imagined from the advert.
Immediately after ordering the item I received a facebook message form the company telling me to get in touch if there were any issues but I tried to respond and it looks like I have been blocked as my messages are unable to go through.
The facebook site looked like the company was run by a couple in Colorado but the item arrived from China and is very poor quality, not what I expected at all.
May 11, 2017
Unprompted review
Reply from Diademboutique
Hi Lisa,
We apologize that you have not heard back from us and have been unable to contact us. We ask that any customer with further questions contact us at help@diademboutique.com.
We do mention on our website several times that we source our jewelry from many different designers in the US, Europe, and Asia and we have a centralized fulfillment center in Asia where our products ship from. If you ever feel like the quality is not worth the price, we offer a 30 day return policy.
Also, we deeply apologize that you received a damaged item in your order, we would be happy to send you a replacement. Please contact us at help@diademboutique.com and our customer support team would be happy to assist you further. We look forward to hearing from you. Thanks!
I should have known better
I should have known better! Ordered on April 22, 2017, received an immediate Facebook IM confirmation, and info on how to track. On May 6th I responded to the IM that I am unable to track my package, however it bounced back.
Just waiting for my card to get hacked. Sadly, I just wanted the darn necklace.
May 7, 2017
Unprompted review
Reply from Diademboutique
Hi Linette,
We are sorry to hear that you are unable to track your package. Please contact help@diademboutique.com and our customer support team would be happy to assist you and help you track your package. Typical ship times for orders are 1-3 weeks so your order will be arriving soon! We look forward to hearing from you.
I bought a pair of earrings that were …
I bought a pair of earrings that were broken when they arrived. I emailed the company asking for a refund, but did not hear back. DO NOT USE.
April 28, 2017
Unprompted review
Reply from Diademboutique
Hi Fran,
We are sorry that your earrings arrived damaged. We have been in contact with you and have come to a resolution through our help@diademboutique.com customer support email. Accidents do happen and we want to solve issues like this in a favorable manner. Please email us back if you have any further questions. Thank you!
This site is shady
This site is shady. I ordered 3 items, was charged immediately. Never got a confirmation email. Sent 3 emails that were answered with an automated response. Got the number for Crown and Flint from my credit card company. Left 3 messages, no response. I am suggesting a class action lawsuit against this fraud of a chic boutique.
April 25, 2017
Unprompted review
Reply from Diademboutique
Hi Melissa,
We have been in contact with you via our help@diademboutique.com email. The order and shipping confirmation were not sent to the correct email address because there was a misspelling with the address but I have updated your email and resent the information so you will be receiving your order shortly. We have stated on our website and checkout that ship times are 1-3 weeks, so your order will be arriving in the timeframe you accepted at checkout. Please email us at help@diademboutique.com with any further questions or concerns and we would be glad to assist you. Thanks!
I wish I could give them zero stars
I wish I could give them zero stars. I ordered from them over 7 weeks ago and no tracking information was updated for over a month. Then yesterday it says it is in my city all the sudden and today it was "delivered" but I never got the package. I was even on my porch at the time of delivery and nothing. All you get when you try and contact them in a generated auto response that directs you to a page where it basically tells you that they aren't responsible for undelivered packages. WHAT?
April 18, 2017
Unprompted review
Reply from Diademboutique
Hi Hayley,
We apologize for the issue with your order. We have been in contact with you via our support email and would like to get this resolved in a favorable manner. The shipping carrier can mark it as delivered once it arrives at your local post office instead of at your residence so this could be the problem. We are looking into this issue and will keep you updated in our email chain at help@diademboutique.com. Thank you!
boooo
wow Diadem, I was going to order from you but not after seeing all of this. get your shipping figured out, it sounds like you're running a scam with all the reviews from people saying they never received their product and aren't getting anywhere in attempts to contact you to sort it out.
April 14, 2017
Unprompted review
Reply from Diademboutique
Hello,
We are sorry you feel this way. Out of the thousands of orders that we ship out every month, mistakes can be made and we make sure that we solve any issue that a customer has by communicating through our customer support email. We have updated to a new tracking system so we are able to ensure delivery on all of our orders. Again, we are sorry that you feel this way about our company. We hope you have a great day.
Unique Designs at an Affordable Price!!
Despite all the bad reviews I decided to give this company a try. It took about 3 weeks for my order to arrive. For the cost, the quality is not bad. Definitely not high end, top notch jewelry but unique designs at an affordable price. I am happy with my purchase and plan on being a returning customer.
April 12, 2017
Unprompted review
Reply from Diademboutique
Hi Tanisha,
Thank you for your positive response! Our company does try to provide the best quality products at an affordable price so we are glad to hear you are satisfied. We really appreciate your business!
I never received the items I ordered …
I never received the items I ordered from Diadem Boutique. When I placed the order on March 18, 2017 I was not aware that I would be ordering items from China. I did get tracking information on March 20, but the link did not work. Emails to Diadem Boutique resulted in automated replies that were not helpful.
April 11, 2017
Unprompted review
Reply from Diademboutique
Hi Debi,
We apologize that you have not received a response from us. In regards to not answering your email I just wanted to note that if you emailed us a support@diademboutique.com this is an automated email that directs our customers to a FAQ page which answers about 95% of the inquiries we receive. The email notates that an additional email is located at the bottom of the FAQ page for escalated customer support issues like this.
We state on our website that we source our jewelry from many different designers in the US, Europe, and Asia and we have a centralized fulfillment center in Asia where our products ship from. If you ever feel like the quality is not worth the price, we offer a 30 day return policy.
We are sorry to hear that you have not received your order. We mention on our website that delivery can take up to 6 weeks on rare occasions. Please contact us at help@diademboutique.com and our customer support team would be happy to assist you. We would like to get this situation resolved in a favorable manner. We look forward to hearing from you.
Unbelievable
Unbelievable. I've reached out to then twice to find out where my order is, I'm well into the 6th week & Im getting nowhere. I did order once before this and by pure magic I received the order. I lost part of the jewelry, placed a second order along with a necklace & they are sending auto replies, telling me essentially if I don't get my jewelry, too bad. I looked up my order number, it was apparently shipped, yet ZERO tracking. I have never had such awful luck trying to get a package shipped. Save your cash, save your sanity BC you probably have a better chance of getting struck by lightning & paying out of your own pocket than you will getting actual jewelry.
April 10, 2017
Unprompted review
Reply from Diademboutique
Hi Maria,
We apologize for the issue with your order. It looks like you have received one order and the most rect order you placed is in transit to you now. As for your past order in February, we would like to get this issue resolved so our customer support team has reached out to you and we would like to resolve this issue. If you have any other concerns, please contact us at help@diademboutique.com and we would be happy to answer any questions you may have. Thank you!
I ordered an item that was not yet received.
I ordered an item that was not yet delivered. I contacted the customer service asking for more information or regarding a refund. I was provided with a tracking number I already had and told it was "out of their hands." I ordered this for my wedding shower and was using their 1-3 week guideline for shipping. Should have read reviews before I ordered. I guess it is convenient they do not have reviews on Facebook.
April 5, 2017
Unprompted review
Reply from Diademboutique
Hi Nancy,
We apologize that you have not received your order yet. As we stated in our email, your order was shipped and is still in transit to you. Also, due to a weather delay, packages are taking longer to deliver and tracking is slow to update and we do mention that packages can take up to 6 weeks to be delivered in case of things like this happening that are out of our control. If you have any other concerns that we have not already addressed, please reply to the email chain at help@diademboutique.com and we would be happy to assist you. Thanks!
No Products Delivered!
All I received was a tracking email from China and then no further tracking information. No products were ever received.
March 29, 2017
Unprompted review
Reply from Diademboutique
Hi Linda,
We apologize that you have not received your order. We have looked up your order and were able to find out the problem with your package. With the amount of orders we ship every day, mistakes can happen and we want to fix the problem right away. Our customer support team has reached out to your email and we will get this solved in a favorable manner. Again, we are sorry to hear you have not received your package. Have a nice day!
The worse quality for what you pay
It is really surprised how the products look online and how the look in person, the quality of the product is very very very cheap, like dollar store jewerly, nothing comparable of what you see on the website, even their purses! Is like going to dollar store, please dont buy from them unless you want to throw your money away!!!!
March 26, 2017
Unprompted review
Reply from Diademboutique
Hi Alejandra,
We are sorry to hear you are not satisfied with your items. Our inventory comes from several jewelry designers around the world that we have chosen to be affordable for our customers. If you are not satisfied with your items and the price you paid, we offer a 30 day return policy and I have included this link below.
https://diademboutique.com/pages/refunds-privacy-and-terms-of-service
If you have further questions, please contact us at help@diademboutique.com and our customer service team would be happy to assist you. Thanks!
Didn't receive anything!
I placed my order in December 2016, an order of over 100 $, never received it, sent mails to the customer service, never received any answer at all. Big cheats, very disappointed!!
March 22, 2017
Unprompted review
Reply from Diademboutique
Hi Elke,
We are very sorry to hear you have not received your items. During the holiday season, we had issues with the shipping carrier we were using and have changed to different carrier to ensure better service for our customers. We have not received any emails from you in our help@diademboutique.com email. Our customer support team works out of this email.
We have located your order and one our customer support team members will be contacting you very soon to fix the issue with your order. Have a wonderful day!
Never received my order - Scam!
I would give no star if it was possible. I ordered December 31st last year and still haven't received the items. I tried to get in touch, but my e-mails were just ignored. Still hope to receive confirmed order #45491 some day - or get my money back. Very dissapointing.
March 20, 2017
Unprompted review
Reply from Diademboutique
Hi Julia,
We are so sorry that you have not received your order. Thank you providing your order number so we can look into this and solve the issue with your order in a favorable manner. I just wanted to note that if you emailed us at support@diademboutique.com this is an automated email that directs our customers to a FAQ page which answers about 95% of the inquiries we receive. The email notates that an additional email is located at the bottom of the FAQ page for escalated customer support issues like this.
Our customer support staff will be reaching out to you shortly. Again, we apologize for the inconvenience and we want to get this resolved as soon as possible. Thank you!
Missing order
Extremely dissatisfied & disappointed. After numerous emails regarding my order status they tell me it was delivered Feb 25th. Very bizarre that when I try tracking my order with the same tracking information nothing shows up. I got an email from their customer support finally saying it was delivered with a very suspect picture of the tracking information. Funny that all of my buildings packages are sorted via our front desk, nothing is delivered to a mailbox. In 10 years of living here I have never had a package go missing. Very doubtful it was ever delivered and they make the statement that they are not responsible for shipping errors. Total crap. Will never ever shop with them again and will tell everyone I know to stay away from this company.
March 13, 2017
Unprompted review
Reply from Diademboutique
Hi Jennifer,
We are very sorry to hear you never received your package. Although we work very hard to ensure that every order is delivered and in a timely manner, mistakes can happen and we would really like to fix this issue in a favorable manner. Please email help@diademboutique.com and reference this review and our customer support and shipping team would be more than happy to look further into this issue. Again, we apologize that there was an issue with your order and we would like to get this solved as soon as possible. Our customer support team looks forward to hearing from you!
Cheap, cheaper Diadem Boutique!
The earrings looked so pretty on the website, i didnt expect the very best quality considering the price, but this I didnt expect: It took more than a month until the two earrings I had ordered had finally arrived. And then I had to find out that both of my orders were already damaged. Paying more than 30 Euros for 2 pairs of earrings, I would at least expect to be able to wear them a couple of months, or hopefully longer. Unfortunately, the Team of Diadem didnt even have the courtesy to transfer the money back to my account, I am very disappointed and can not recommend Diadem Boutique!!
March 8, 2017
Unprompted review
Reply from Diademboutique
Hi Teresa,
We apologize that you are not satisfied with your items. We source our inventory from several jewelry designers that we have chosen to be affordable for our customers. If you ever feel like the quality is not worth the price, we offer a 30 day return policy.
Also, we are so sorry your products were damaged. Please contact help@diademboutique.com and we would like to solve this issue in a favorable manner. Thank you!
Cheap, cheap cheap!
Go to the dollar store to buy your earring, it would be better than those one. Very disappointed! It was already broken when I'd received it. Don't buy there, don't lose your money for this stock!
March 3, 2017
Unprompted review
Reply from Diademboutique
Hello Marx,
We are very sorry to hear you are not satisfied with the products you have ordered. Also, we would be happy to send you a replacement for your damaged earring. Please email help@diademboutique.com and our customer service team would be more than happy to assist you. Also, we would like to know which items you received that were poor quality so we can communicate this to our suppliers to have our quality control improved on that item. We are doing the best we can at offering the best quality products we can at the low cost we provide. Again, we apologize for the issue with your items and we would like to solve this issue you are having. Again, please email help@diademboutique.com and we will resolve this issue in a favorable manner. Thank you!
Order 51850
I placed an order a month ago. I was informed that it was shipped but whenever I attempt to track it, I am informed the sender did not use a trackable method. Whenever I attempt to contact the company, my emails are returned undeliverable. I have even attempted the email address quoted here with no results. Very frusterated. This was suppose to be a gift.
February 24, 2017
Unprompted review
Reply from Diademboutique
Hi Kristi,
We apologize that you have not received your order. We have received your email in our help@diademboutique.com and we will help get this issue resolved in a favorable manner. Thank you!
Notice how...
Notice how everyone is having a horrible experience yet the site keeps leaving the same generic response without any resolution? I will never buy anything from these people. I've ordered from China before and the latest I have ever waited was ONE month.
February 19, 2017
Unprompted review
Reply from Diademboutique
Hi Stephanie,
We are sorry to hear that you feel this way. Have you ordered from us before? If you have an issue with a previous order, please contact help@diademboutique.com and we would be more than happy to assist you!
Our business (i.e. our support staff, owners, and product development team) is located in Denver, Colorado and we use a fulfillment center in Asia to keep our prices low for our customers. This information is located on our about us page and several places on our FAQ page. Our typical ship times are 1-3 weeks and a majority of customers receive their order even before the expected delivery date.
Again, if you have any other questions about our company or a previous order, please email help@diademboutique.com. Thank you!
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