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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service and the efficient remote installation process handled by the knowledgeable technical team. People consistently mention that the software products work perfectly and deeply appreciate the prompt, dedicated assistance received during setup. However, some reviewers were not happy with the software functionality, noting that certain programs failed to operate properly after purchase. A few other people also felt that customer support fell short, failing to provide working solutions when facing technical installation difficulties. Others experienced frustrating communication gaps and delays that negatively impacted their overall experience.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting exceptional remote installation,... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive, frequently noting quick... See more

Customer service

Users describe positive interactions with customer service, highlighting quick remote assistance and timely... See more

Product

Customers consistently note positive experiences with product, highlighting that everything works perfectly... See more

User experience

People report positive experiences with user experience, highlighting the extremely fast and smooth remote... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Diag-Tools. They spent a huge amount of time helping me get ISTA-P installed properly on my computer so I could work on my Mini Cooper — and I mean properly. Every... See more

Rated 5 out of 5 stars

I live in Australia and have bought a few products from this company and can say that I highly recommend them. They offered no fuss assistance remotely even though im 10hrs in front. They are always h... See more

Company replied

Rated 5 out of 5 stars

Great service. The initial install went through without any problems however when I got the cable in software didn’t work. I let them know and immediately removed back into my computer and fixed every... See more

Rated 5 out of 5 stars

An exceptional team; it's very difficult, if not impossible, to find such outstanding support. They help you from the very first moment, perform the entire remote installation, and it's fully function... See more


Company details

  1. Automotive Repair Equipment Wholesaler
  2. also in
  3. Car Accessories Store

Written by the company

Diag Tools offers a comprehensive range of automotive diagnostic tools and software, meticulously designed to cater to a variety of car brands. From diagnostics to maintenance, our solutions ensure peak performance for your vehicle. Join countless satisfied customers who rely on us for top-quality automotive solutions. Trust our expertise – your car deserves the best.


Contact info

4.9

Excellent

TrustScore 5 out of 5

568 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(568)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly

Very professional and dedicated to their work. A great experience. They installed and advised me to install the latest version of the ISTA program. Definitely for recommendation and I will definitely continue to use their services. 😀

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. The team knows their stuff. Easy and Hassle Free. Fixed my mistakes and was very kind about it. Would buy again but they dont require a second purchase. Awesome Service!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Super service. Installed remotely. Got me to plug it into the car. Ran the first diagnosis to ensure it worked. Sure, you can download ista free - but what does it contain - what elements are missing. Cheaper and easier to let diag tools do it. I certainly will never be messing around with free ista again.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. I have bought 2 softwares and their customer service was outstanding. They make it very easy and it all works perfectly.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice experience during ISTA installation and configuration process

Very nice experience during the ISTA installation process which was done remotely by one of their experts. The process was a total success and was finalized yesterday with the ICOM Next firmware update. I’m convinced that without technician’s help I wouldn’t have been able to go through this entire process flawlessly as he did. I will recommend Diag tools to others as well. See you next time gentleman!

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased ISTA and a K+DCAN cable and…

Purchased ISTA and a K+DCAN cable and everything went super smoothly. Very impressed with the remote installation service offered, up to the configuration of the cable and making sure that everything works and connect with the car! Definitely recommend!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and assistance.

I purchased several products and all were loaded remotely and made fully functional, the vendor even advised what spec hardware was required. I am amazed at the level of service offered and can't recommend the vendor highly enough. I wouldn't hesitate to use his services again for any future purchase.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the ISTA software from Diag…

I ordered the ISTA software from Diag Tools after trying with several other vendors, whom I would no longer recommend after working with Diag Tools. Diag Tools was far and away the best to work with and the remote install was a life saver. The files take a LONG time to download but the professional I was working with was incredibly patient with me and all my questions. Don’t look anywhere else for your downloads and equipment, Diag Tools has you covered!! And to the reviewer who said these reviews were AI generated, this one is not and from a very satisfied customer. Thank you Diag Tools!!!

July 28, 2025
Unprompted review

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