Dial 9 Communications Reviews 27

Adam and Matt have been excellent. Would definitely recommend this company

Adam W was great at helping get my line setup, top tier support and top tier service in general. If your looking for a phone line, I highly recommend the guys at Dial 9, theyre amazing!! Thank you so much

We have used Dial9 for many years. Great service, based in the UK. Very fast and helpful support. We have no hesitation in recommending them.

I used Dial 9 briefly to test the service. Call quality was fine, and the app itself was functional.

I had an issue was with how the account and billing were handled after I stopped using the service. The product is presented in a way that strongly suggests a pay-as-you-go or top-up model. After using it once and then not touching it again, I was later chased for a “subscription” charge relating to a period where the service was suspended, unused, and provided no value. Cs later explained the number was still active for inbound calls.

Customer support initially took the position that because I hadn’t explicitly requested cancellation — despite no usage, no top-ups, and the account being suspended — charges were still valid. The response leaned heavily on “it’s in the terms,” with little regard for how the service is actually marketed or how a reasonable customer would interpret it.

To Dial 9’s credit, after dispute and escalation the charge was eventually removed, and the matter was resolved. However, it required far more effort than should be necessary for a customer who tried the service briefly and decided it wasn’t for them.

If you’re considering Dial 9, my advice would be to be very clear about cancellation procedures and not assume that inactivity or lack of top-ups will automatically stop billing.

The service itself is fine, but the customer experience around account closure and billing could be handled much better - phone support was better than email!

Been using Dial9 for years and I have been really happy with the product and service. I had to switch my account to an Ltd from being a sole trader and the staff were very helpful.

For business's looking for a simple way to get a business landland I would highly recommend Dial9.

I needed my current company landline transferring to a new provider, Dial 9 is operating at 1/3 of the price and I have 10x the satisfaction with their service. Adam W might just be the batman of the virtual landline world.

Great service and rapid response to any queries where help is given straight away. Been using them for many years now and highly recommend!

Cannot fault their service. Friendly and knowledgeable. Just brilliant. Have used them for many years.

Professional service from start to finish, highly recommended. I wish I heard of this company years ago.
Phil
Belfast & Newtownabbey Airport Transfers

I've been with Dial9 for 4 years for my business landline and the customer service is outstanding. Always super quick to reply on chat with any queries and to guide me around the platform when I'm struggling to find where to go. Simple pricing and great service - what's not to like.

We looked into Dial 9 because one of our BB providers had been changed but didn't provide landline support & our old provider couldn't support a landline without their BB.

Dial 9 were helpful from the beginning - the website is good and once you've mastered where to look, all the details are there. But as others have said, if you get stuck or just have a question, their support is superb. Nothing was too much trouble to answer and we ended up buying the hardware from them as well, which they were able to configure for us.

If you're looking for a landline through a BB connection (VoIP), certainly take a look at Dial 9!

We've been with Dial9 for years and have never had an issue. Their support on live chat is second to none, and nothing is ever too much hassle for them.

Highly recommend!

Shout out to Adam who helped me out this afternoon allocating extra number to our account that were really close to our main line.

We've happily used Dial 9 for years. I used to be with BT - SO thankful for the day I switched - better service, great customer service, great features, and a BIG money saver.

I have been using Dial9 for around 8 years. The service is very rialble and at a great price point...but the exceptional quality and reason that I have always stayed with them is the level of customer service. The team at dial9 are incredibley responsive; they answer the phone very quickly and answer all my questions quickly and precisely. Very highly recommended.

The best VOIP provider in the UK.
Reliable, efficient and comes with hands-on support from the UK team.

I like the most that there is no contract to tie you up. Their services are affordable. They have a very user-friendly client area, where you can fully manage your account. Stop or start services whenever you need to. They automatically send out VAT invoices to our billing.

They are an essential part of our business. We are able to work on the move or from home by simply forwarding calls to our mobile phones. Their app is all our employees need to make a call from their extensions.
We are a very happy customer for over 4 years now.

Terrible company would avoid. They appear to be cheap but hide their extortionate rates on call recordings. I’ve found others online 50% cheaper and much better service. Don’t get ripped off!

Excellent value for SIP services, and the support provided is excellent. Always responded quickly and their advice really helped us get set up in no time.

Made the move over so easy and took care of everything great service

I am really impressed with Dial9, and how it handles support, and its functionality is brilliant for my business. Support is friendly and always approachable. There portal/dashboard is easy to use!